General
312 results found
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Duplicating deleted or refunded orders.
When deleting an order you system often re-creates the deleted order causing accidental purchases which then have to be refunded, once refunded you then add the refunded order back into the basket with postage applied causing yet another accidental purchase sending us both in circles unnecessarily. Fixing this could save much time and hassle for youself and your customers.
1 vote -
Put 'Customer Name' in Bold Font on the Orders Grid
Up until recently, the pending order list displayed the customer name in a bold font, making it easy to see each customer at a glance. As of this week, the bold has been removed, blending all the information and making identifying customers at a glance very difficult.
Please reinstate the bolt font for the customer name; it makes no sense to remove it. Thank you.
1 voteThank you for your suggestion. We will consider this change for an upcoming release.
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Develop a Packaging Add on Weight Rule so that the system could auto apply postage to orders with more than 1 product in, saving hours!!!
Not being able to auto apply postage to orders with more than 1 product is a huge pain point of the process with Click and Drop and adds hours onto our day when processing hundreds of orders. The only problem i can see is that we have had to add packaging and inserts weight on top of the product weights into Shopify product listings so that when the weights pull through to click and drop and follow a rule through to automatic posting for single product orders they are absolutely correct and we therefore do not get surcharges for incorrect…
1 vote -
Switch over Order Number and Channel Ref on Dispatch Notes so relevant to the end user customer for comms and RM returns portal.
Currently on dispatch notes, the order number given is a Click and drop generated number that is not relevant or applicable to the end customer receiving goods . The Channel Ref is the actual end users (customers who purchased a product) order number and will match anything sent to them on emails . This is extremely confusing for the end user customer receiving the order , as the order number is completely irrelevant to them and its the channel reference that is their true order number. So when we ask the customer for their order number they give us a…
1 vote -
Click and Drop - Unable to Edit Currency
It would be helpful to be able to edit the currency for an order when entered incorrectly. All other aspects of overseas order can be edited, but not the currency. I have to delete the order and re-enter with correct currency.
1 vote -
Enable a Remember Me Login Option
Please enable a Remember Me auto login function.
1 voteThank you for your suggestion.
This is currently under consideration as we review the best and safest way to implement this feature.
Kind regards,
Click & Drop Team
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AmEx Payment Acceptance
Please allow American Express (AmEx) payment acceptance.
2 votes -
Compatability With Woocommerce's Official Shipment Tracking Plugin
Woocommerce has launched their official shipment tracking plugin.
Please make click and drop compatible with it rather than sending tracking details via an outdated method:
API documentation:
https://woocommerce.com/document/shipment-tracking/
Alternatively, allow the sending of tracking details via order notes without marking the order as complete on woocommerce
OR
First send the tracking details into the order notes and THEN mark the order as complete.
All of the above allows tracking details to be embedded into the complete order email. RM's current solution does not.
2 votes -
Country specific hs-codes
When downloading order from Magento 2, Click and Drop downloads, if an hscode object is present under the Order->OrderItem object, please use this, falling back to the Products hscode if not present in the OrderItem.
Hs_codes in the OrderItem are order specific, and therefore country specific and this can be 10 digit HS codes.
Ireland are now returning to sender any items that don't include 10 digit country specific HS codes.
10 digit country specific HS codes are available under Order->OrderItem in my Magento store.
Please indicate and standardise in documentation how you download order specific 10 digit…
1 vote -
Senders Reference to be visible on invoice or invoicing reports
The invoice batches tracked parcels together the reports available only shows the tracking number RM have supplied making it impossible to reconcile against our own accounts. Senders Reference is supplied which is the reference we have for the order so believe this should be visible against the invoice somewhere.
1 vote -
Allow update tags
Can only set tags on create
Too inflexible especially when the orders in click & drop are created by some third party integration.
Would be super useful if we can edit tags even after an order has bee created
1 vote -
Allow filtering order by multiple values
Would be useful to filter by multiple order number, multiple post codes, multiple email addresses
1 vote -
Fix 'bring your label' feature, it doesn't work when re-booking collection
When re-booking collection or when adding multiple pre-paid items, it's not possible to add 'bring your label', it's a bug on your system.
Specifically, I was returning Nespresso capsules for recycling and could only add 'bring your label' to one out of 5 bags in my order.1 vote -
please explain how new 'Auto Print' will operate with API
We're concerned to see you're discontinuing support for the 'Print Assist' integration. Despite your claim that you had previously let people know about the new 'Auto Print' introduction from 1/10/24, with only 2 weeks to go, yesterday was first time your announcement was made on the CnD website and we have not had any email notification prior to this.
We use the click and drop API and not the C&D desktop app. As there is no "automatic print" of created labels with the API integration available (like there was with the Dropbox integration) we retrieve and send a label pdf…
1 vote -
allow us to retain/copy labels for cancelled sales order number to a new one
allow us to retain/copy labels for cancelled sales order number to a new one
1 vote -
Refunded labels appearing in the 'New Orders' section
After purchasing a label I occasionally have to cancel the label due to my customer changing the address, cancelling the order etc. After the label refund request has been accepted and refunded the order appears in the 'New Orders' section. This is very annoying because these old orders get lost amongst all my new ones and I accidentally repurchase the label! Starting the whole refund process again.
Please stop sending orders from refunded labels back into the new orders section.
3 votes -
Don't chage your customers MORE for saving you time and fuel
I think it is ridiculous to be charging 20p extra per parcel when a customer takes their parcels to a post office (which for me is a 3-minute walk to my local shop so if I am going there anyway I may as well drop my package off as well) instead of wasting Royal Mails time and fuel to come to pick them up from me at an unspecified time the next day, which adds an extra day to the delivery time, IF they actually turn up (which in the past they haven't turned up to collect).
9 votes -
Adding the department name to a label instead of the department number.
Before we manifest, we always check each parcel to ensure it has been coded to the correct department. Currently the only way to do this is checking on the screen, by adding the name to the label instead of the number would speed up this process.
2 votes -
Give customer full transparency on additional fees if a Click&Drop parcel is dropped off
You have a banner on the Click & Drop website telling customers that they will be charged extra if they drop off the parcel at a Post Office. It then says 'for more info, click here' and then there is a list of all the possible questions you could ask. It is not transparent and easy to find the charge. Having spoken to Customer Service today, I am told that I need to report this here at 'user voice' which I knew nothing about, but as she has told me that the additional fee is 20p, why not just state…
4 votes -
I suggest that you the windsor framework rules before 30th Sep 2024
It's only a month to go, so it would be good to see that click & drop can deal with the reporting changes
https://www.royalmail.com/windsor-framework?elqTrackId=3be5fb9a263146c186df18613d719100&elq=fd896d9bd60f4421ada0722b4e066ef0&elqaid=5181&elqat=1&elqCampaignId=6146&elqak=8AF5FF4DD74308558A58FC08C8BC94D954228B00775A06778A3D13337785143FE1D41 vote
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