Wasn’t very clear as a first time user as to where items could be dropped off. Not entirely sure why all Post Offices in my area are listed when it’s only the sorting office you can go to and when you get there you find they are shut coz of a change in times. Spent 2 hours driving round Harrogate to figure this out and then take the items to the post office which was what i was trying to avoid as I am disabled!!! A right faff about.. would be better if it just showed the places where you can drop off with correct opening times.

Can Royal Mail have a better-tracked delivery system for the recipient to modify?

In the C&D you have the recipient's email address and mobile number, why don't you notify the recipient via email or text message that a courier is delivering the parcel today between the stated time - if the recipient is not in at the time of delivery, can modify to set a 'safe place' or 'neighbour' prior delivery on the mobile phone / iPad / desktop.

The courier/postperson will see the instructions instantly on the hand-held system. When delivered, the courier/postperson take a photo of where the parcel is left to let the recipient see on the device.

This idea would reduce the postperson/courier to return the parcel to the sorting office and no need for the recipient to collect in person - also fraud.

Hello
I have purchased click and drop and do not have a printer.  I have been to THREE post offices who say they cannot help.  I have given up and resorted to using HERMES due to the frustration.  The reference number is: Order number 18179431The Indicia no./other details are Indicia ID: 1102CCF0C88Recipient: SEAFLOW UK LIMITED, SEAFLO, UNIT 10, WATERFALL LANE TRADING ESTATE, CRADLEY HEATH, WEST MIDLANDS, B64 6PUPostage service: Royal Mail 2nd ClassPostage cost: £2.95....It says on the e mail you have sent me with the QR code you have sent "No printer? No problem. We can print your returns label or postage label bought on Click & DropIt works by sending a QR code to your mobile, which you take to either a Post Office branch or Royal Mail Customer Service Point (CSP). They’ll scan the QR code, print the label, which you can then fix to your parcel and drop off while you’re there.

Printing a returns label? You can do this at either a Post Office branch or CSP
Printing a postage label? You can do this at a CSP
Using Labels to Go is free – there’s no additional charge once you’ve paid for the postage.

Find your nearest location to print your labels
See where you can print a returns label or print a postage label
.".....It then identifies ALL of my local post offices!? NONE OF WHICH WOULD ACCEPT THE PARCEL!!It then tells me to visit my local post office - I'm very perplexed and and annoyed by the fact I have now visited three post offices who say they cannot help.  Please can you issue a refund and advise me what I need to do to use this service in the future.  In all honesty, I feel like I should have used Hermes from minute one.  Much easier and less time consuming.  I have also been on hold to your offices for 14 minutes while typing this e mail!?
Update (to Enquiry Reference # 200716-011389) at 1723hrs on 16/7/20.  I have just spoken to Debbie (15 minute wait) at your customer service centre who advises I have come through on the incorrect number.  I have told her my daughter has been to THREE post offices to try to post a parcel...without success.  Debbie is unable to help me and has directed me to the click and drop number which I found extremely difficult to find on your website.  I note that Debbie works for your customer service department and, really speaking. should have been able to help me irrespective of the fact I may have contacted your organisation through what some may perceive as the wring door....but most reasonable people would expect that if they have a problem with the service provided by an organisation they would contact the customer service department!?
After a further long hold on the telephone, at 1725hrs I eventually spoke to Wendy Bushell at click and drop support....I explained the situation that my daughter had been to three post offices as your website advises.....Wendy advised me she has "fed this back until she is blue in the face" (it would appear she has dealt with may similar queries!?).  
My whole experience here has really put me off using Royal Mail ever again and I might simply revert to using Hermes which I have used to good effect (and with less hassle) in recent months.
Please can you give me feedback on my experience and arrange for a refund?
With kindest regards