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235 results found

  1. Add integration with The Range

    The Range is becoming a good platform for us - we need an integration

    1 vote

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  2. Let non business accounts have sku codes on the label !

    Let non-business accounts have SKU codes on the label

    I just need a means to have a code on the label, so this feature, which you also already offer for business accounts would be ideal.

    thanks

    1 vote

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  3. Extend Desktop Login Token Expiry

    Hi
    Can you extend the desktop access token to cover weekends and public holidays e.g. to say a week?

    At the moment it is too short. My work pc is always on and C&D desktop fails silently on a Monday. It looks fine and says that it is connected to the C&D servers but when I drop files in the folder, the C&D import history shows the file uploading indefinitely.

    Here's the log

    "info","message":"Trying to refresh access token...","timestamp":"2023-12-04T12:36:18.798Z"}
    "warn","message":"Axios error during getting response from p","timestamp":"2023-12-04T12:36:19.005Z"}
    "error","message":"Access token has not been refreshed, status: 400 error: undefined","timestamp":"2023-12-04T12:36:19.005Z"}
    "Error during request uri: https://cnd-desktop.storefeeder.com/api/client/v2/upload-async/

    1 vote

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  4. Bug with shipping rules creation

    There are a few countries that do not have a postage service and so you cannot create a shipping rule if they are in the list.

    This makes it very difficult if I want to create a shipping rule for "international" ie every country except my own.

    1. Add all the country groups
    2. wizard complains because some countries don't have a service
    3. Impossible to tell which ones
    4. give up
    1 vote

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  5. Remove orders that have been marked as dispatched on eBay

    If an item has been marked as dispatched in eBay it should be removed from the pending orders page in click and drop.

    Sometimes I send direct via eBay and it would be nice if when I logged in to click and drop only the orders "awaiting dispatch" on eBay were there.

    1 vote

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  6. Letters / Large Letters to Dubai

    I have just had a letter returned from the international Royal Mail hub as "NO PO Box # RTS".

    It was sent to Dubai - looking online, I hve found https://www.royalmail.com/sending/international/country-guides/united-arab-emirates

    The customer does not have a post office box, just a physical street address.

    Surely it would be helpful if this information / warning appeared on Click & Drop - would the post office even know to reject it I wonder?

    I could potentially have sent it as a small packet according to that guidance, but not even sure if that would be an option without trying it! Another…

    1 vote

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  7. Add Product Images to Picking Slips

    Is it possible to have images on the picking slip from Shopify when it arrives in the click and drop list so w can print the picking slips and see the image of the product?

    1 vote

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  8. Please add the delivered DATE to the manifested orders status column.

    At the moment, the tracking status for delivered items just shows as 'delivered', but it does not show the actual delivered date.

    This would be so useful for an overview and finding out delivered date results for things like ebay cases.

    13 votes

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  9. 5 votes

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  10. Add Ability to Clone Products

    When I create a product I would like to be able to duplicate it.

    I only have to modify my SKUs for each product I post as the rest of the properties of the product remain the same.

    1 vote

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  11. Provide Customers with a Receipt at Point of Collection

    I have raised this complaint previously with no satisfactory response in relation to various collections where proof of collection has not been received via email nor is it recognised as having ben collected on Orders page..
    Once again I have sent an item via click and collect but have not received a receipt as proof of collection, it has not been recognised as collected. If this item is lost in transit there is no way I am able to claim compensation without that receipt.
    When buying an item even with Parcel Force the sender/buyer is handed a receipt, all that…

    0 votes

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  12. Store National Identification Numbers in Address Book

    When sending items to certain countries, we are expected to enter the national identification number for the recipient

    a) Should this be a mandatory field and prevent applying the postage if not completed?
    b) Once entered, it should be stored with the address book entry for that customer, as it will always be needed for them!

    2 votes

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  13. Beta Version

    The new beta version opens new tabs within Click and Drop for every order. Is there a way to change this. Also we have found if we are using the beta version with one log in and not for all logins the orders will not be processed correctly. We had orders going back to 'new order' stage even though the postage had been applied and a label had been printed.

    2 votes

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  14. Tracking/delivery confirmation for letters

    Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).

    At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).

    We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.

    1 vote

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  15. gift message

    Please stop printing the gift message on the address label.
    This started happening about a month ago and is really unhelpful - it is currently printed under the heading 'SafePlace' and makes no sense, it needs to go inside the parcel (which I do with a separate gift card but could be printed on the packing slip too) not on the outside.

    2 votes

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  16. Fix duplicate batch uploads in click & drop desktop

    Since moving to 64bit, the Click & Drop desktop regularly duplcates one of the files that we drop into the watch folder. It is causing a lot of problems identifying and deleting the duplicated batch that has been uploaded.

    There's always a message in the C&D desktop log file which appears to shut down the watch process and restart it apparently to perform an update - sending the file a second time

    I've tried to trim down the log to the key events:

    "Started awaiting for result for:.... FilePath: ...\Click & Drop Desktop\Watch\batch11_231117.csv'

    [synchroniseConfigurationTasks] task forces application update!…

    1 vote

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  17. Improve Processing of Batched Orders in New Orders Grid

    The new version of the orders grid is a nightmare when processing a batch of orders.

    After I enter weight/shipping details, and click Apply Postage, it doesn't take me back to the batch of orders I'm currently working, it takes me back to the main list with ALL my orders.

    So I have to go back to the tab with list of batches, select the one I was working on and then find the relevant parcel I need to apply postage info to.

    I need to do this for every parcel in the same batch. It's a nightmare!

    Once I…

    2 votes

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  18. Allow me to edit my Collection address

    At the moment I can only use the address as returned by your address look up, I cannot make any amendments to the address after I have selected it. I would like to add my house number in addition to the name, as my house is moiré readily identified by number.

    Alternatively, add the ability to provide some instructions for a collection address.

    1 vote

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  19. actually turn up to collections that I have booked

    There's only about a 50% chance that you actually turn up to a booked collection, multiple times I have had to book several collections before you actually pick it up, it is ridiculous

    1 vote

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  20. limit customs value field to 2 decimal places as it is breaking payments

    Our website sometimes passes a customs value with more than 2 decimal places to click & drop; it is removing VAT for overseas orders which ends up like £3.4563 or something. There is no warning about this but payments will always fail, I only found out by changing things one at a time. Of course I should fix the website to only pass 2 dp but it is a standard woocommerce so loads of people are probably having this issue.

    2 votes

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