General
423 results found
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paying for lables
When we joined royal Mail click and drop we were assured, and we checked twice, that once we had brought the printer for the thermal labels from you, the labels themselves would ALWAYS be free.
What with your subsidies for fuel because fuel is going up, subsidies for making your vans green (so why do we need the fuel subsidy) and peak subsidies to pay for more postmen when you are busy over xmas (surely the extra parcels sent should pay for postmen or you have a very bad business model), this new fee is yet another thing hitting small…
1 vote -
Revert to the old system for handing tabs in Click & Drop
Please revert back to the old system or at least give us the option of having tabs remain open or not when an order is clicked, for example, to amend postage details etc.
These tabs never used to stay open when simply amending postage details for an order.
Now you've created work for us by having to click to close tabs when there gets to be too many open for the browser to handle. This can happen 2-3 times per day in my case. More work for no gain.
This is especially egregious since it worked perfectly beforehand.
2 votes -
Sort your website out. When I try to print my label I am told to complete my Billing Address. I have completed my Billing Address !!!
Sort your website out. When I try to print my label I am told to complete my Billing Address. I have completed my Billing Address but still am asked to complete a Billing Address - what is going on !!!!!
1 vote -
Product Customer Code Length Issue
When shipping to the Republic of Ireland, a 10-digit customer code is required for customs clearance. However, in Click & Drop, the system only allows 6 digits to be saved.
As a result, we have to manually amend the customer code every time we create a shipment by API. If this is not corrected, the parcel gets held in customs and can be delayed for up to a month.
1 vote -
Product Customer Code Length Issue
When shipping to the Republic of Ireland, a 10-digit customer code is required for customs clearance. However, in Click & Drop, the system only allows 6 digits to be saved.
As a result, we have to manually amend the customer code every time we create a shipment by API. If this is not corrected, the parcel gets held in customs and can be delayed for up to a month.
1 vote -
add an option to send the manifest report as an email to the user
WDM online used to send an automated email after the end of day was run of the full manifest with tracking links, could this be added to the new systen please
1 vote -
Send an automated End of Day Email
WDM Online used to automatically send a email of the days manifest to us. Could this be added to the new system as previous?
1 vote -
Stop messing with default browser input styles.
Firefox is not displaying the state of checkboxes in the options.
This is because your inept webdesigner has chosen to incorrectly disable the default browser style for inputs.
input {
appearance: none;}If I remove this CSS, I can see the state of checkboxes in the options menus again.
Please fix this and stop messing with defailt browser styles.
Thanks
2 votes -
Frustrating wrong customs details on printed labels
The customs details on the printed forms differ from the customs details in Settings - Customs.
- The name of the sender is pulled from somewhere else and is wrong.
- Under the sender address it places the order number and store name from Shopify, which is not always the correct one.
Can we please have customs details ONLY what is added in the settings in the C&D account, and not pulled from elsewhere? I've gone in circles to try and change it to correct details and can't find where it collects these details from. I now have to white out and…
1 vote -
validate country in address
There are problems with customers in the Channel Islands who still use the United Kingdom in their address for orders imported from eBay/Amazon marketplaces
When imported into C&D the country then appears as "United Kingdom Excluding Channel Islands" and does not display all of the correct delivery options. For example there are no delivery options for Parcelforce where orders are over 2KG.
The country should be "United Kingdom - Guernsey" or "United Kingdom - Jersey". There is no warning or error message from C&D.
The addresses correctly state Guernsey or Jersey and they have the correct postcode. C&D should be…
2 votes -
Bring back S17 single label printing option
I am a personal customer who regularly uses Click & Drop and I have been printing my own labels for several years. As a result, I have a large stash of S17 labels.
I purchased three Tracked 24 labels today, but was not given the option of using the single label style, but instead could only print all three labels out on a single page.
Please reinstate the option to select the single label style - I suspect I am not alone in having label stock that needs to be used. I cannot afford to replace the labels I currently…
1 vote -
Include STAFF notes to appear on Dashboard
Please include STAFF NOTES to appear on DASHBOARD so staff do not have to open each order up each time
2 votes -
Sender's name WRONG on customs forms
The form automatically populates name of the signature on the customs form as the "sender". This is not (necessarily) the sender. For example, if the sender is a business - the sender name is instead replaced by the name of the signature on the customs form.
When I remove the signature name, it auto-populates the name from the payment details... It shouldn't keep borrowing names from all over the place when the trading address and customs details are clearly setup.2 votes -
When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not.
When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not. As customers cancel their orders before sending them, but the label is already bought.
1 vote -
Please make Customs declaration category available on bulk product export so it can be updated in bulk
Please make Customs declaration category available on bulk product export so it can be updated in bulk
1 vote -
Shopify label purchases are not processed as sent in C&D
In Shopify is the option to purchase RM labels direct for deliveries within England (only). However, if you purchase the label via Shopify and it adds the tracking code to the order, the order still remains active within the C&D account in Royal Mail unless you manually get rid of it "Shipped by other provider". This bug should be fixed.
1 vote -
Big problems with wrong trading name - C&D Shopify app version
RM's Shopify App:
I'm having major issues with C&D constantly fixing the trading address to the wrong address, and you can't change it. It doesn't follow the default settings within the C&D account settings, and seems to be associated with the Shopify app settings for Royal Mail. For some reason those app settings does not correlate what I have setup as trading address in Shopify either.
As a result, undeliverables or returns, constantly gets sent to the address on the label - the wrong trading address resulting in constant losses. PLEASE FIX. This has been ongoing for months.
In the…
1 vote -
Filter Orders by Stock Location
We print orders from two different locations, and it would be much easier to manage if we could filter orders by stock location. Adding a stock location column seems like a simple enhancement. Could this feature be considered? I believe many users would find it very useful.
1 vote -
Do not hold Tracked 48 parcels for 24 hours before scanning
As well as Royal Mail and Parcelforce parcels not being scanned at point of collection like other carriers manage to do, we also have the problem that all our Tracked 48 parcels are not scanned when they are received at our local hub. We are reliably informed that their standard practice is that because they are Tracked 48, they are left for 24 hours before being processed and scanned for the very first time. This means that our customers still get the "We're expecting it" message for at least 24 hours since it has been in the possession of Royal…
3 votes -
Ensure customer service agent have up to date information
Ensure your customer service staff have the correct link to this feedback site or at least setup a 301 redirect.
Link your customer service agent provided via email:
https://www.clickanddrop.uservoice.com/Actual address:
https://clickanddrop.uservoice.com/1 vote
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