General
378 results found
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Unexpeted error message appears when paying the postage on Clickanddrop since tuesday 7th Octobre 2025
Unexpeted error message appears when paying the postage on clickanddrop for business since Tuesday 7th October. Somehow managed to "pay and generate labels" for a few items 1 by 1. And now can't pay for anything. The integration with eBay working fine, apply postage OK, but when it's time to pay the error message appear asking to try in a few moment.
1 vote -
unexpected error message stopping me paying for postage
Since Friday I have been unable to make payments for postage - Can you help me?
1 vote -
1 vote
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USA letters
I’m trying to create a label for a letter to send to the USA using code DP3 and I’m getting the following error:
"Error applying postage. Errors for order 63448: Customs Duty Cost (DDP/DTP) is not supported by the selected service to this destination”
Please can you advise a solution please?
1 vote -
Parcelforce login doesn't work with existing account
It says on Parcelforce that you can login with existing Royal Mail account details, but when I use the Click&Drop login details it can't recognise any account.
1 vote -
Address edits do not appear on labels
Bug report:
When there are errors in an address in Shopify, or perhaps buyers have filled in the whole address on one row, and you edit them to correct them - the faulty address still appears on the printed labels.1 vote -
My CN22 Labels for US are suddenly printing on separate pages
Is there a bug?
The CN22 Labels are not printing as an integrated A4 page any more.1 vote -
Label generation should open in new window
When labels are created in the same window, it leaves the login dashboard. It's really annoying when you have multiple tasks to do. Can it not open in a separate window to avoid this?
1 vote -
Bug Fix: Customs Fee Wrongly being charged for Antiques to USA
We hope that you can help. After the introduction of tariffs to the USA the RM C & D was working perfectly, the system just calculating the 50p handling fee for all of the customs fee exempt items included under Chapter 97 Works of art, collectors' pieces and antiques. However since 16th September 2025 C & D has erroneously been adding the 10 % customs fee for Antique Of An Age Exceeding 100 years products, classed under HS Tariff 970690. Articles under this HTS code 970690 are DUTY FREE/Exempt. It does zero custom rate other categories in Chapter 97 subheading…
1 vote -
Filter orders by whether they have been booked for collection or not
After purchasing labels, I need to book orders for collection. First 10 items work fine as I can bulk buy them but for the next 15, I usually have to buy them one by one, due to slot situation. it's hard to look for the ones i didnt book collection for, when they are all in same column 'ready for dispatch'. I think it would be really helpful to filter those by whether they've been booked for collection or not.
3 votes -
Reply to support emails
Not heard anything and cannot speak with anyone the service support aspect is a complete joke
Re: Missing parcel Order 1019 Created 02/08/2025 08:07 - Case Reference #067891181 vote -
Printing CN 22 Labels
I use the Standard A4 integrated S19 labels. This has always printed the CN 22 on a separate sheet, on the label at the foot of the sheet. The CN22s are now printing at the top of the sheet in portrait orientation meaning I am not able to use the sticky label. Can this be corrected.
2 votes -
Will I get an apology from admin for declining my bug notification?
CN22 total weight of items was always wrong because it matched the package label weight instead of just being a calculated weight of the items in the CN22.
I notified click and drop about this bug a long time ago and it was declined and I was told specifically that I was wrong and it was working correctly.
So can someone tell me why this issue has just been quietly fixed?
My latest batch of labels now has the correct weight in the CN22 which is a calculated weight of the items. This CN22 total weight is now independent from…
2 votes -
Include customisations for Amazon orders
Would be great if you could also include the customisations for orders on Amazon
1 vote -
PDDP parcels to USA, compensation on MPR
Instead of using MP7 for parcels to USA, I now have to use MPR in order to be able to pre-pay the USA Tariff. However, the compensation level on this is only £50, when on MP7 it was £150 I believe? Why is this?
The reason I am asking here is because communication with RM is virtually impossible. Phone calls take hours to be answered and emails more than a week, if you receive any response at all.
1 vote -
Show total number of parcels on manifest
The Parcelforce manifest doesn't show the total number of parcels sent, it only shows the number of consignments. We need to know the total number of parcels the driver is taking.
1 vote -
Generate individual manifests for Royal Mail & Parcelforce
We would like to be able to generate individual manifests for Royal Mail & Parcelforce without having to click on each individual consignment. The collections times are 2 hours apart and often add more parcels to send with Royal Mail
1 vote -
Recent DDP changes have broken label retrieval for non DDP international orders
Hi,
For context, my workflow is the following: eBay and Etsy orders are retrieved via the respective integrations. Shipping services are then purchased via the website (https://business.parcel.royalmail.com/), but labels are then retrieved via the API integration, by calling "https://api.parcel.royalmail.com/api/v1/orders/<order number>/label?documentType=postageLabel&includeReturnsLabel=false&includeCN=true" with the relevant Authorization header.
Since end of last month/early September, this endpoint has been returning 400 bad request errors when calling the API, citing missing fields. However a) this issue only occurs via the API, not when generating the labels via the website and b) the fields it claims are missing aren't things that are…
2 votes -
Synchronisation planned despatch dates between shopify and click and drop
We can synchronise our website orders onto click and drop to create the shipment label. However, there seems no way for the planned despatch date to synchronise? This means we have to manually select shipments in click and drop and apply the planned despatch date. We have lots of different orders with different planned despatch dates so it would be very useful to have if possible?
1 vote -
Give us the option of not pre paying tariffs for US customers so they pay it themselves
Ebay do not collect US Tariffs on behalf of the seller, but then when the seller posts the item to the US, royal mail pays the tariff and charges the seller. So the seller will pay the tariffs. Lots of people use ebay so why is there no option to let the customer pay the tarrifs, we only get to use pddp. Can we have the option to use a service where the customer pays.
1 vote
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