General
514 results found
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No collection yesterday? I called today 24-6-26 and was advised it's hot, your drivers can't work.
No collection yesterday? I called today 24-6-26 and was advised it's hot, your drivers can't work.
1 vote -
Give us information regarding Amazon not getting 100% tracked items to upload
First is is so difficult to contact anyone at click and drop. 100s of options Give us some information on Amazon not being able to scan or track 100% of mail . Amazon threaten to close my account if they cannot get 100% of items tracked. My account with click and drop is lined to Amazon
1 vote -
Is there a timescale for fixing the glitches?
On top of not being able to delete unwanted orders at all, or manually mark an order as despatched, I am not also not able to edit an order. The automatic download from ebay included an overseas order with a non-latin character and I cannot edit the shipping address or the contents at all, the buttons do not work. Im afraid to say that the click and drop website is the only website that I have problems with. I thought it was my use of old operating system, or incompatible browser, but I have no issues with any other websites.…
1 vote -
Re instate the VAT amount on a PRINTED payment summary. We have to write it on at the moment
You do not understand. To go to payments and invoices will show VAT for the MONTH. I need to see the VAT for one payment summary invoice. The VAT will show on the payment summary ON SCREEN but with a printed payment summary the VAT does not show. Until recently VAT did show on a printed payment summary ,someone has altered the software. Can you modify the software so VAT shows on a printed payment summary
1 vote -
Printing all Label/Documents per order on a single A4 page
It would be helpful to have the option to print all Click & Drop label & documents for a single order (Shipping Label, CN Customs Document, Proof of Postage) together on one A4 page. Currently each label/document prints on a separate page with no option to combine them, which wastes paper.
1 vote -
Persisting for at least a year a serious error needs addressing.
There's a problem when importing via CSV and then Setting postage for multiple items.
Occasionally when you have set post and you go to pay for it, it reverts to a failed state - The money has been taken by paypal, Yet the postage label cannot be printed because it is in a failed state..
Due to its state, you cannot also cancel or ask for a refund on the item as all options greyed out.If you click regenerate labels Then you get these messages.
"At least one of the orders in your selection is in an invalid status.Error…1 vote -
Ability to save card details to account.
Please can you add the ability to save a credit card to the account so we don't have to type in Card details every time I do a new order. This is a very long process, most websites have the ability to either add an invoicing address or save the card details.
2 votes -
Add Chile 'RUT' pre-tax registration scheme
Add Chile's RUT to pre-tax registration schemes, as eBay are now collecting sales tax, and Chile Post require all incoming items to have tax pre-paid. Items without this marked on them are subject to customs processing delays.
1 vote -
fuel subsidy
I don't understand why the fuel subsidy has gone up twice this year.
Luckily i keep very good records of what i sent or i would not even have known about this latest one to 16%. My bill did not match by over £6 to what i knew i had spent with RM, which is how i knew. They expect us to keep checking their subsidies page (which is hard to find) to know of any increase.
Fuel and electricity is LESS now than the start of the Ukraine war which RM used to put up the price to 8%.…
2 votes -
Allow 4 6x4 CN23 labels per A4 page
Since the switch to CN23, it would be helpful to allow 4 6x4 CN23 labels per A4 page, as with CN22.
1 vote -
Ability to Hold or Draft Orders Imported from WooCommerce
We currently use WooCommerce with the standard order workflow:
- Processing = order imports into Click & Drop
- Label created/despatched in Click & Drop = order marked Complete in WooCommerce
One area that causes significant operational issues is when a customer provides an incorrect or incomplete shipping address.
When this happens, we place the order On Hold in WooCommerce and contact the customer to obtain the correct address. Depending on how quickly the customer responds, the order may remain on hold for several days.
The problem is that these orders continue to appear alongside normal orders in Click & Drop. As…
1 vote -
improve quality of thermal labels
The thermal labels have a line down the middle of them. I thought this would get better after paying for them, but no. This line goes through the customs and tracking number. so I end up having to print about 10 labels to get just one that is ok.
1 vote -
Allow amend Channel Reference
If sending an item under warranty (for example) it would be great to allow an edit of a cloned order number (to then add a suffix of w to highlight it's a warranty or a digit {1, 2, 3} to indicate the number of times this has been sent). Just a simple way of using pre-existing data in a way that is suitable for the company using Click & Drop.
1 vote -
Boom
Boom
0 votes -
Revert to previous Click and Drop
Please allow users the option to revert to the previous version of click and drop. The latest version which was forced upon us without notice is shocking. Whoever created it has obviously never processed shipments as it is all over the place and unclear to see if address details have been input correctly
2 votes -
Creating address function
Have noticed after upgrade that the ability to enter data has changed and makes it more time consuming
1. create another - this I notice has been added back in, thank you
2. when 'creating another' the cursor would automatically go back to search for new data, you now have to click into cell
3. once you found the correct data, you could enter and the cursor would automatically go into the cell to enter name, you now have to click into cell
Please look at the above and help us enter the data as swiftly as we were able…2 votes -
Allow Channel Reference editing after cloning
We'd like to be able to edit the Channel Reference when an order has been cloned.
3 votes -
create an order page May 2026
So we have now been forced to use the new page layout without the problems being sorted.
The major one, which is VERY annoying, is that the Trading Name dropdown is at the BOTTOM of the page. This is important because, when you change it to a different one to default and then chose "create another" the Trading Name goes back to default!!
The only benefit to the old page (not the old old page just removed but the good old page which had create another and the name stayed put) was that the name stayed put.
With the trading…
1 vote -
Price of postage
Once I have an order and want to select a postage service there are no prices?!?
How do I choose a service if I can't see the price? Would you go to a shop and pay whatever the shop decides?
The prices fpor services might differ for each account but YOU know all that information so YOU can put it in.
2 votes -
Postcode address search
I have to write in an entire address to pull it out of a drop down menu. That's a rubbish feature. You may not know this but the UK is broken up into postcode. There are only a few addresses in each so why don't you let the use put in a post code and select the address froma drop down.
If you are going to have a "just start typing" search, then make the search results match what's typed in. I can type 70% of a full address and the results drop down still contains pointless way off results.
…
1 vote
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