General
459 results found
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Simplify the option to ship multiple boxes in an order
Why not have an option at the point of entering box weight to say how many boxes you are sending as part of the order, instead of having to go out into a separate page? We often ship up to 30 boxes for one order to the same address, so it would be much easier to just type "30" rather than adding a new box 30 times.
1 vote -
Collections from other addresses
Why is there not the same facility as the WDMO for arranging collections? A collection on the WDMO system was easy to arrange and the driver collected the item and when they arrived they had a label to attach to the item.
Now we need to add the collection address to our own business address and email a label for the to the person the item is being collected from, this seems another step backwards2 votes -
Dedicated Firearms Team
With ParcelForce there used to be a specific Firearms Team that dealt with Firearms related problems and queries, they have been disbanded this would seem to be a mistake, the requirements for shipping firearms are governed by legislation that will not be know to your normal helpdesk.
2 votes -
Firearms collections
The previous WDMO system would allow the collection to be booked in up to midnight the day before collection. The new system requires submission of a manifest by 1300 hours for next day collection. A paper copy of the manifest is supposed to stay with the collection and be filled out by the driver? Why when the drivers have the ability to scan the collection to the system have you gone backwards to using paper and pen?
2 votes -
royal mail tracked delivered to wrong house major problem
We had a customer inform us the tracking online showed the parcel was delivered to a completely different area of her street, across a road and in a cul-de-sac.
She needed the items urgently to complete her grandsons birthday present of a Panda.
I rang RM and got a nice chap a week ago who said the postman would go back to that address and retrieve the parcel and deliver it to the correct address. He also said i should claim for the miss delivery as is my right.Yesterday, 6 days later, the customer said she still had not…
1 vote -
Multi Parcel Consignments for international orders
Until last week we could create Multi Parcel Consignments for international orders. This has now been 'turned off' as apparently it's not a feature we were supposed to have. The only way we can create multi parcel consignments for Parcel Force since the integration is to do 1 carton at a time separately. This is totally bizarre, considering a customer would expect 1 invoice for, for example, 8 cartons. How are we supposed to create 8 different invoices and create 8 different labels separately? I could do it until last week, and now have been told categorically 'no'.
1 vote -
Clinton Nicholls
Have the ability to book ad hoc collection in a similar way to the Parcel force WDM book a collection service. To book a parcel via parcel force and then having to ring up just to book a collection is a waste of the customer service teams time and mine. A regular collection day does not work for me as my orders tend to come in batches at odd times in the month. Also sending royal mail parcels and then having to go on a completely different part of the web site and pay 30p for a collection is also…
1 vote -
Inofficial Python package for the Click & Drop API
I created an open-source Python Package for the Click & Drop API.
https://pypi.org/project/click_and_drop_api/
Features:
- generated from the specification
- simple api for the most common tasks
- has examples of how to use the basic features
- includes shipping methods and package sizes
- includes documentation and type hints
You are welcome to use it and improve it according to the license.
1 vote -
Click & Drop ITROLP turning up twice
When I send a large letter to Germany, I see two shipping options with the same shipping code: ITROLP
How is that represented in the API if they have the same code? Is one obsolete?
International Tracked (£50 compensation)
See details
ITROLP
Up to £50 Tracked, IOSS £9.65 £0.00 £9.65International Tracked (£250 compensation)
See details
ITROLP
Up to £250 Tracked, IOSS £12.15 £0.00 £12.151 vote -
printing on 4 per page, A4 label sheets
Printing labels and CH22's on 4 per page, A4 label sheets from PDF's used to work fine. Now the placing of the labels on the page overlaps the label joins.
This is the same for 4 per page with and without border sheets.
Please check and adjust the label positioning to corectly print within the label boundaries2 votes -
Expand PDDP Options for Click & Drop
According to the Royal Mail site, PDDP is currently available for;
Austria Cyprus France Germany Luxembourg (PDDP service only available up to 150 euros) Malta Netherlands Norway Portugal (Coming soon) Switzerland Sweden (Coming soon) The Republic of Ireland United States of AmericaUnforuntately, only the USA seems to be covered in Click & Drop.
With the new customs duties on low cost goods introduced by France and Italy - we need this facility, as you cannot account for it via IOSS, and we have no control over whether goods sent to Europe go through France or Italy as the port…
1 vote -
Most recent update Filter issues
Dear Support, in the most recent update you have made the status "multi choice" which at best is irritating, if like me people use the status to move from new to postage applied to label generated as part of their workflow - you now need to unclick the current option and select the one you want.. which is muliple clicks more and quite irritating when you cant see what filter you have on when you move to what you think is label generated.. when you also have postage applied on at the same time.. very confusing feature.
Additionally where a…
1 vote -
Multi Parcel Consignment takes longer than WDM system
It seems that some of the basic IT functionalities have slipped with the new system, and it’s starting to impact our workflow. For example, when creating a Multi Parcel shipment via manual entry, the process has become much more time-consuming. The system no longer captures default settings like service type, parcel size, or whether a signature is required, which were all part of the previous system and helped streamline our operations.
As a B2B business, the added complexity is especially frustrating. We're having to manually enter the same details—such as weights, parcel sizes, and costs—over and over again. This is…
3 votes -
Fix a bug which has been introduced about a week ago
After importing from a CSV and then appying postage to this batch of mail.
The screen starts flickering multiple times a second and locks out user input for a minute or so until its done.
The URL keeps flashing and updating with urls such as this;
This makes import and processing take about 4 times longer than the week before.
vibecodingisbad
1 vote -
Correct the discrepancies with invoice vs billed amounts
Since November I’ve had a discrepancy in amounts so I assume this is because the PDDP duties aren’t included on the invoices but I need them to match for accounting. I’ve emailed RM but yet to receive a response. If I go into the payments section of my portal I can see the amount is what I am actually paying but the actual invoice shows different.
1 vote -
Improve your website!
Website is very poor - frequently have errors with logging into site, errors with generating labels, lack of option to arrange collection, overly complex interface for personal customers, site message frequently says sorry we have encountered a problem - with no guidance on what the problem is, or how to resolve it. Even leaving this feedback was full of errors - couldn’t log in, email verification links fail
2 votes -
Have weighing scales integrate with the click and drop desktop app to get the parcel weight automaticaly
Other shipping solutions can do this now but not Royal Mail
1 vote -
Telephone number not printed on label
The telephone number field is not used for the generated click and drop label, therefore I currently have to open every order and copy the telephone number in to a free field (or append it to the surname).
Please add the telephone field as a printed field on the label, many countries rely on the telephone number for a successful delivery, without it the package is returned.
3 votesThank you for your feedback.
A Recipient phone number field will be added to international labels in the near future. This page will be updated once the change has been made.
Kind regards,
Click & Drop Team
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Enable user to manually enter the postbox ID when the app cannot detect the postbox even though I'm standing right in front of it!!
Yesterday I tried the Proof of Posting thing in the app for the first time. I tried to scan my item several times, but the app could not detect the postbox I was standing next to. I could see the postbox ID so it would be good if I could add that retrospectively to the tracking after I'd put my item into the postbox. This was a Parcel Postbox.
1 vote -
API - what is the minimal data to post to generate a label?
I can successfully generate an order using the Click&Drop API. But for the label generation, I think that I need to also specify the shipping method.
However, each time I post a new order with the field
postage_detailsand add acarrierName, then I get a 400 Bad Request.The downloaded specification does include:
PostageDetailsRequest: type: object properties: serviceCode: type: string maxLength: 10 carrierName: type: string maxLength: 50However when I look at the https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync endpoint,
I see no carrierName in the example. That seemed to be a problem when posting.Could you clarify which information is needed to…
1 vote
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