General
528 results found
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Import Product Customs Data from BluePark
Please import product & order customs data such as Country of Origin and HS codes from BluePark as I have added this data to my products in BluePark
2 votesHello, we plan to increase the amount of data we capture from BluePark integrations including Country of Origin and HS codes. We will update here when we begin to work on capturing this additional data
Kind regards
Click & Drop Team
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Add 'Product Description' to Despatched Orders Report
Please could you add product description to dispatched orders report in click and drop
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Can we pre-select the option 'IOSS PDDP' when an IOSS number is present?
Could you not change the system to pre-select the option "Taxes have been prepaid via IOSS and I will pay any duties and taxes. (IOSS PDDP)" when an IOSS number is present, i.e. when an order is pulled from Amazon or eBay?
When a marketplace order is pulled into Click and Drop and the IOSS number of the marketplace (eBay, Amazon etc.) is also pulled through, would it not make more sense for Click and Drop to assume that you are going to want to have the VAT paid via the IOSS, leaving only the taxes to be paid to…
1 voteHi,
Thank you for your post. Whilst the delivery term will not default to an IOSS delivery term automatically based on you providing an IOSS reference (there are instances when an IOSS reference can be provided but the delivery term is not an IOSS term), it is possible to set a default delivery term to be used for international shipments
This can be set by signing in on Click and Drop and selecting Settings > Customs and in the "Miscellaneous" section and selecting a suitable value from the "Default selection for paying customs and handling fees" drop down.
More information can be found at How to configure customs and handling fees for international orders
We hope this helps with your issue, but should you require any further help please do not hesitate to call the Support Team on (0345) 2661 004.
Kind regards,
The Click & Drop Team
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Make IOSS drop down choice available through the C&D API
I try manifesting international orders through the Click & Drop API.
There is one step that I cannot do:
The Customs Details require selecting "IOSS DDU" or "DDU" (sometimes also "DDP"?)
The API only allows setting these fields: customsDutyCosts, IOSSNumber.
How can I select this information to manifest and ship the orders without the online API?1 voteHi,
In order to provide the Delivery Terms, such as "IOSS DDU" or "DDU", via the API then please use the `deliveryTerm` field.
Details of this can be found on the Redoc page under "Orders > Create Orders > Items" at https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync
We hope that this information is useful, but if you do require further support please do not hesitate to contact us via the Support Page https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
Kind Regards,
The Click & Drop Team
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Improve Click & Drop
Click and drop is becoming infuriating.
Despite sending the same size of package with the same postage I have to click through too may items, surely it should be possible to create a default item profile including the payment options.
The payment process keeps defaulting almost everytime - it partially lands then goes to an error page.
And often the postage labels don't download, I have to go back, search for the order and re-generate the labels.
This is adding so much time an annoyance to running my business.1 vote -
Improve Click & Drop
Click and drop is becoming infuriating.
Despite sending the same size of package with the same postage I have to click through too may items, surely it should be possible to create a default item profile including the payment options.
The payment process keeps defaulting almost everytime - it partially lands then goes to an error page.
And often the postage labels don't download, I have to go back, search for the order and re-generate the labels.
This is adding so much time an annoyance to running my business.1 vote -
Update the API specification for the customsDeclarationCategory update
We received a notice from you about the changes to the customs declaration category, see below.
When I go the the Products page as suggested, I can see there are two new categories: Commercial Sale of Goods (B2B) and E-commerce Goods (B2C).
When I look at the current specification, it is still version 1.0.0.
In the customsDeclarationCategory field, these are missing.
Now, I wonder how to set these fields and if they are required.API: https://api.parcel.royalmail.com/
API spec: https://api.parcel.royalmail.com/doc/v1/click-and-drop-api-v1.yamlCould you please update your API specification to reflect the changes?
If you cannot do that, please let me know what…1 vote -
Remove Frames from the payment details page
When I go to the payment confirmation page, I need to print this off for a breakdown of the VAT charges etc - as that is not provided elsewhere for the Personal Account.
This has to be printed landscape in order to fit on an A4 page (at 60% scaling!)
However, because you use frames (with a scrollable section for the individual orders) the printout no longer shows every line item - only the visible ones.
Better still would be an ability to download an invoice from the payment!
1 vote -
IOSS PDDP - Poland an Issue
For some reason today when shipping items to Poland, I can only set the customs section to DDU or IOSS DDU.
This means that I have collected the IOSS VAT (correctly) but the customer will still have to pay the customs duty. Is it just Poland for some reason - yesterday I could select DDP (duty paid) for EU countries but not sent anything to Poland since this came in.
In any case, why are Royal Mail then charging a £1 handling fee on top - what exactly are they handling?
It is a nightmare as I have collected extra…
1 vote -
Invoice to be be itemized as per bought orders
At the moment the invoices only show overall cost of the shipping paid with 'Sales Order/Your Reference' which I have no clue what does it relate to. Can we not implement a system to have invoice give itemised per order charge paid to help with our internal accounts as it is impossible to know if I got charged something different due to size/weight for the services I have used. It would be super helpful to have something like this. Thanks
1 vote -
Return 7 day sales graph
Please return the 7 day sales graph as it use to be. it was a KEY tool that many sellers used to monitor daily and weekly sales across multiple platforms.
The new 'Dashboard' is a disaster. The data is not even close to accurate and the 7 day "Sales" graph shows orders dispatched not sale made.
We were told in March that date accuracy would be fixed very soon and a new graph would be implemented but that was over 3 months ago.
"We are working on resolving the data issue and this should be fixed very soon.......... we will…
1 vote -
Prioritise the fixing of the software on the parcel lockers which is causing parcels not to enter Royal Mails network
I'm on my 3rd parcel; I cannot begin to tell you how annoyed I am £200 out of pocket at this moment in time and not seeing any positive action from RMG.
I only use you because my customers request Royal Mail via ebay otherwise I'd be using someone else.
Sort it out RMG!1 vote -
when you implement a change increase staffing levels on the phone
60 minutes wait to get through
no chat option
your customer service is dreadfull - please fix it1 vote -
Amazon rules.
Are Royal Mail , click and drop aware that click and drop 24 hours scanned is not good enough for Amazon. If the postman does not scan in the parcel then is it noted by Amazon and warnings are given to the seller. Accounts have been closed. There is not information on the click and drop help regarding this. Are we to leave click and drop and buy postage from Amazon. This is what Amazon want and Royal Mail seem to be sleeping on this one. Can you tell me what service i should use and what cost it is…
1 vote -
I suggest you implement a better way to have us update passwords
i have other accounts i am now locked out of
When i got the email and clicked the link it says token not found
I cannot get any further links sent and am completely locked out
call times for support is 20 minutes plus1 vote -
Come up with a sensible way of implements a new security policy
You locked me out of my account and said I received an email with instructions to report password for to be security policy.
I did not receive an email. Forgot issues did not result in an email either.
I then had to sit on the phone for 40 mins before I could speak to someone who sent me a password reset email which arrive instantly.
Why on earth would you not just ask the user to change the password when they log on?
You have implemented this in such a way that there are more ways for it to do…
1 vote -
Check that house number or name is present
Sometimes I get a package returned to me because the house number was never given by the customer during checkout. Shopify picks this up but Click & Drop does not.
If I don't check for potential address errors in Shopify beforehand, the label will get printed.
Why can't Click & Drop warn me if it suspects that an order is missing vital address information like this?
1 vote -
Allow collection address to be entered manually when address not in lookup
Our new business address does not show up as an option in the collection address lookup, so we will never be able to arrange a collection through the portal, which is exceptionally inconvenient.
It would be great if we could enter a collection address manually. Or even allow partial addresses to be selected from the lookup, as the building number and street name for our address covers multiple properties but the lookup requires me to select a specific business at that address. Doing so would send the postie to the entirely wrong property/location so the collection booking feature is annoyingly…
1 vote -
No collection yesterday? I called today 24-6-26 and was advised it's hot, your drivers can't work.
No collection yesterday? I called today 24-6-26 and was advised it's hot, your drivers can't work.
1 vote -
Is there a timescale for fixing the glitches?
On top of not being able to delete unwanted orders at all, or manually mark an order as despatched, I am not also not able to edit an order. The automatic download from ebay included an overseas order with a non-latin character and I cannot edit the shipping address or the contents at all, the buttons do not work. Im afraid to say that the click and drop website is the only website that I have problems with. I thought it was my use of old operating system, or incompatible browser, but I have no issues with any other websites.…
1 vote
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