General
410 results found
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Can't buy or pay for postage since 29-10-2025
I am unable to pay at all for postage on C&D since yesterday. When I try to pay, and click the pay button, it turns grey and doesn't do anything. I've tried reloading. removing cookies, restrating - nothing works.
This is on Windows 10, Firefox latest version.1 vote -
how to work out which parcel you are overcharging me on
4 times in the last year you have put a surcharge on my invoices. 3 for sending a parcel as a large letter and one for an unreadable bar code.
All bar codes are readable when the are put in the mail sack. Something in your system must have messed the label up, why should we be "fined" for a problem in your system?
This goes for all 4, it is VERY difficult to work out exactly which parcel or large letter you are charging us for. We have OBA login which is supposed to help us work out which…
1 vote -
Products export only exports maximum 5000 rows/products. A big problem if you have tens of thousands of products requiring bulk updates
We have over 30,000 products within C&D and the quantity grows almost every week as new products come in. We have been using C&D for quite a few years now and over the years some of the data within C&D has become corrupted. For example, we have found that over the years, the original and correct item weights stored within C&D can often get overwritten by mistake with completely wrong values. These wrong values then get carried forward continuously leading to a number of surcharges in the form of "Admin Charge for underdeclared or mis-declared " packages. These surcharges have…
1 vote -
Inaccurate Goods Codes
I noticed that the customs feature in C&D brings up faulty Goods Codes with no option to select accurate codes from the drop down selection. For example, if I ship small bottles below 30ml it has a specific code (which I add in the customs settings). But C&D often automates the code, switching it to "baby bottle", and you can't actually change it to the accurate Goods Code because it can never find any other options for glass bottles except two.
1 vote -
Add customs duty costs & Other costs into product import
Currently you have to enter "customs duty costs" every time you process an international order... even though it is currently pointless. Can it either:
1. Be made a non mandatory field
2. Be possible to add a nominal number in via the product import (if we are doing this, can we also have Other costs to add in the 50p charge)1 vote -
Correct your errors
My idea is that you sort out an error before another occurs. For example, It's been a few months since I reported an 'unexpected error' after paying for labels, so that I've had to use 're-generate labels' option to print them. You told me that it is a known error and your tech guys were working on it.
Well, 3 or more months later and the error is still happening so: what's going on?
Then, a week ago (on the day you've updated the prices) another problem: on most on my products postage is no longer auto-applied - I have…
1 vote -
Increase the merge function limit to orders 90 days old.
I can't see why the limit should be 31 days, why have a restriction? I create custom items which can take 8 weeks, so if a customer wants to wait and combine their postage with an 'off the shelf' item I can't facilitate that due to the merge 31 day limit.
1 voteThank you for your feedback.
We have limited the merge order functionality to 31 days for system performance reasons, but we will review whether extending this limit is feasible.
For the time being, in this scenario you will need to create a new order, or clone the existing order to proceed with a merge.
Kind regards,
Click & Drop Team
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Unexpeted error message appears when paying the postage on Clickanddrop since tuesday 7th Octobre 2025
Unexpeted error message appears when paying the postage on clickanddrop for business since Tuesday 7th October. Somehow managed to "pay and generate labels" for a few items 1 by 1. And now can't pay for anything. The integration with eBay working fine, apply postage OK, but when it's time to pay the error message appear asking to try in a few moment.
2 votes -
unexpected error message stopping me paying for postage
Since Friday I have been unable to make payments for postage - Can you help me?
1 vote -
1 vote
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USA letters
I’m trying to create a label for a letter to send to the USA using code DP3 and I’m getting the following error:
"Error applying postage. Errors for order 63448: Customs Duty Cost (DDP/DTP) is not supported by the selected service to this destination”
Please can you advise a solution please?
1 vote -
Parcelforce login doesn't work with existing account
It says on Parcelforce that you can login with existing Royal Mail account details, but when I use the Click&Drop login details it can't recognise any account.
1 vote -
Address edits do not appear on labels
Bug report:
When there are errors in an address in Shopify, or perhaps buyers have filled in the whole address on one row, and you edit them to correct them - the faulty address still appears on the printed labels.1 vote -
My CN22 Labels for US are suddenly printing on separate pages
Is there a bug?
The CN22 Labels are not printing as an integrated A4 page any more.1 vote -
Label generation should open in new window
When labels are created in the same window, it leaves the login dashboard. It's really annoying when you have multiple tasks to do. Can it not open in a separate window/new tab to avoid this?
1 vote -
Reply to support emails
Not heard anything and cannot speak with anyone the service support aspect is a complete joke
Re: Missing parcel Order 1019 Created 02/08/2025 08:07 - Case Reference #067891181 vote -
Include customisations for Amazon orders
Would be great if you could also include the customisations for orders on Amazon
1 vote -
PDDP parcels to USA, compensation on MPR
Instead of using MP7 for parcels to USA, I now have to use MPR in order to be able to pre-pay the USA Tariff. However, the compensation level on this is only £50, when on MP7 it was £150 I believe? Why is this?
The reason I am asking here is because communication with RM is virtually impossible. Phone calls take hours to be answered and emails more than a week, if you receive any response at all.
1 vote -
Show total number of parcels on manifest
The Parcelforce manifest doesn't show the total number of parcels sent, it only shows the number of consignments. We need to know the total number of parcels the driver is taking.
1 vote -
Generate individual manifests for Royal Mail & Parcelforce
We would like to be able to generate individual manifests for Royal Mail & Parcelforce without having to click on each individual consignment. The collections times are 2 hours apart and often add more parcels to send with Royal Mail
1 vote
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