General
291 results found
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Assign postage rules by product name
I want the system to be able to automatically apply a postal service based on the name of the product. You can do it by price but if a large letter size and a small parcel size has the same price then it wont work.
As the order comes in I want it to know what service it is usually sent on and applies it automatically.1 vote -
Edit Package Contents use entered item weight
New products in WooCommerce don't carry over the item weight to Click and Drop.
For example: my 'New Item' is 20g, but my total package weight comes to 150g, after I apply postage it stores 'New Item' weight as 150g - the weight of the whole package.
If I go to 'edit package contents' and enter the 'New Item' weight (20g), BEFORE I apply postage, it still stores "New Item' weight as that of the whole package.
Is there a way of making it remember the correct weight?1 vote -
Automatic Total on CN22
When creating manual orders the total order value has to be input on the first create order page and is optional. When creating orders that need a CN22, the value of each item has to be input, but the total value for the CN22 is taken from the optional order value field on the first create order page. I request that a modification is made so that the system adds up the total value of the items on the CN22 and inserts that automatically into the total field. This would make life easier for users and also avoid errors.
1 vote -
Bug with Date Filter selecting incorrect date.
When you filter with the Date column by selecting October 31, changing the filter again will select the wrong date (one day earlier).
For example:
STEP 1: Click the Date filter (either Manifested or Open orders) tab, then on the calendar double-click to select October 31.October 31 will now show above in the Filter Value box in (hard to read) light grey.
STEP 2: Now double-click to select October 28 and it will instead incorrectly set October 27 as the date in the Filter Value box.
This occurred using the latest Chrome browser on Windows 10.
1 vote -
Option To Not Import 'Click & Collect' Orders
I would like an option that if someone has selected Click and Collect on the WooCommerce site that they aren't pulled through to click and drop.
1 voteHello, thank you for your suggestion. We will consider this for a future release.
Kind regards
Click & Drop Team
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Revert back to previous order of printing labels and CN22
The print order seems to have changed again recently, for the worst.
Previously the CN22 was always printed on the top left of an A4. This meant that you could select a DIFFERENT position for the postage label. Now both the CN22 and the postage label are set up to be printed in the same location. Not very convenient.
This does not seem to be adequately covered in the settings options.
Ideally it should be possible to select a different position for each of the Label and CN22. If not revert back to the previous situation of the CN22 always…
1 vote -
Editing manifested orders (add staff notes or channel reference)
Sometimes when we enter orders, the operative misses our invoice number in the channel reference, or forgets to put staff notes in there.
E.g, contents of a package may be missing.Once it has been manifested these fields are not editable.
It would be very helpful to be able to add this function please.1 vote -
ETSY BUG? - Store shipping method
Would it be possible to import the ETSY store shipping method as shipping rules are being impacted by this no longer being pulled in.
1 vote -
ETSY BUG? - Multiple shipping notifications
We are noticing multiple shipping notifications sent to ETSY customers (37 in some cases). Would it be possible to reduce this to 1 notification?
1 vote -
Support Specifying Trading Name Over The API
I am passing the "tradingName" parameter but it is not being picked up by the API within Click and Drop.
1 vote -
Add Integration for Big Cartel
I understand there are many options for online stores but it would be good if Big Cartel could be added
1 voteHello, thank you for your suggestion. We do not plan to integrate with Big Cartel at this time but will nosier it for future development.
Kind regards
Click & Drop Team
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Import 'Company Name' Address Field For Amazon Orders
The 'Company Name' field exists in the Amazon order detail but doesn't import into Click & Drop. This has happened several times since mid-August.
1 vote -
Import Images With Orders From Integrations
When orders are imported from channels like eBay and Amazon, it would be good if the product images were also imported
1 voteHello , than you for your suggestions.
We will consider importing product images as part of order import.
We already import quantity of units for orders.
Could you provide some context as to how the condition of the goods you have sold is used in processing a shipment?
Thanks
Click & Drop team
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Add integration for Vinted
Please add an integration for Vinted
1 voteHello, thank you for your integration suggestion. We do not currently have plans to integrate Vinted, but we will consider this for the future.
Many thanks,
Click & Drop Team
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Allowed to select "Parcel" and "RM48 LBT"
I have been incurring penalties for RM48 LBT parcels. An investigation has uncovered that I do not have RM48 parcel service, only Large Letter, but I have been allowed to choose size "parcel" and service "TRS48" which is a large letter ONLY band thus incurring a £1 penalty for every parcel.
1 voteHello, thank you for your suggestion. TRS 48 LBT (Letter Box-able Tracked) is available on parcel format to afford you the full 1000g weight limit TRS48 supports. You must still adhere to the service specifications, which for letter box-able includes a weight limit of 1000g, and dimensions matching that of Large Letter. Please speak with your account manager to get the full details of your services specifications. We will consider changes to make these limitations clearer in the future.
Many thanks
Click & Drop Team
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TRS Service and Large Letter / Parcel
TRS Large Letter Tracked.
Please can you implement a setting for TRS so that Shipping Rules work for both formats. There is no way for Click & Drop to tell the difference between Large Letter or Parcel, when using TRS above 750g (750g-1kg). A drop-down menu on products would be good.
1 vote -
Label Generation: Customise Document / Label Order
We have set Click & Drop for returns labels to print as well as the send-to address labels.
Consensus amongst the despatch staff is we don't want this because the send-to label comes out first, so they will end up using the wrong label. The despatch process is that the last task is to put the send-to address label on the packet.
I know you may think this is splitting hairs, but the reality is if we can’t have the returns label come out first, it’s useless. It’s just not worth taking the risk that parcels will be returned to…
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Validate Unit Values Against Order Value
When completing a Customs Declaration would it be possible to have a product values check as you currently have on the weights?
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Improve Post Code Validation
UK Postcodes. C&D accepts normal postcodes as eg AB12x3CD and AB123CD as valid but rejects AB12xx3CD as invalid (x represents a space). Surely it should be simple enough to either strip all spaces or reject those with no spaces.
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Add Order Totals, Order Line Totals and Tax to Despatch Note
Currently the dispatch note displays the product items but not costs. It would be handy to have an option to display this, along with a breakdown of tax and postage costs.
1 voteDear User,
thank you for your suggestion. We do not plan to implement this feature in a currently planned release. We will consider your suggestion for a future release.
Kind regards
Click & Drop Team
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