General
504 results found
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Add delivery date/time to Manifested orders report export
It is useful to export the manifested orders report in order to analyse delivery status, however it would be even more useful if the 'delivered date/time' could also be added.
This would allow us to do our own 'performance measurement', and give us insight into where we need to be adjusting our handling times and delivery expectations.1 vote -
Manifest API
Please could you look into returning the "OBA order #" that is displayed within click and drop via the API also when you create / get a Manifest entity, this would then allow us to then match each manifest to its docket on the invoice supplied.
1 vote -
Add a Quantity box in order details like the old WDM system for multiple parcels to same address
The old WDM system was simple for this, instead of having to go through the stupid way its done now and dragged out process, simply add a quantity box would be way more simple and user friendly and faster. there is to many moving parts in this system that are totally unnecessary.
1 vote -
Please move Tracked Returns option from Settings to the Home page
Could you please move the Tracked Returns option from Settings → Miscellaneous to the Home page?
At the moment, when a customer adds new users without administrator permissions, these users are unable to access settings and I fact they can’t access that section and therefore cannot generate return labels.
Moving Tracked Returns to the Home page would ensure all users can generate return labels regardless of their permission level.1 vote -
royal mail tracked delivered to wrong house major problem
We had a customer inform us the tracking online showed the parcel was delivered to a completely different area of her street, across a road and in a cul-de-sac.
She needed the items urgently to complete her grandsons birthday present of a Panda.
I rang RM and got a nice chap a week ago who said the postman would go back to that address and retrieve the parcel and deliver it to the correct address. He also said i should claim for the miss delivery as is my right.Yesterday, 6 days later, the customer said she still had not…
1 vote -
Multi Parcel Consignments for international orders
Until last week we could create Multi Parcel Consignments for international orders. This has now been 'turned off' as apparently it's not a feature we were supposed to have. The only way we can create multi parcel consignments for Parcel Force since the integration is to do 1 carton at a time separately. This is totally bizarre, considering a customer would expect 1 invoice for, for example, 8 cartons. How are we supposed to create 8 different invoices and create 8 different labels separately? I could do it until last week, and now have been told categorically 'no'.
1 vote -
Clinton Nicholls
Have the ability to book ad hoc collection in a similar way to the Parcel force WDM book a collection service. To book a parcel via parcel force and then having to ring up just to book a collection is a waste of the customer service teams time and mine. A regular collection day does not work for me as my orders tend to come in batches at odd times in the month. Also sending royal mail parcels and then having to go on a completely different part of the web site and pay 30p for a collection is also…
1 vote -
Inofficial Python package for the Click & Drop API
I created an open-source Python Package for the Click & Drop API.
https://pypi.org/project/click_and_drop_api/
Features:
- generated from the specification
- simple api for the most common tasks
- has examples of how to use the basic features
- includes shipping methods and package sizes
- includes documentation and type hints
You are welcome to use it and improve it according to the license.
1 vote -
Expand PDDP Options for Click & Drop
According to the Royal Mail site, PDDP is currently available for;
Austria Cyprus France Germany Luxembourg (PDDP service only available up to 150 euros) Malta Netherlands Norway Portugal (Coming soon) Switzerland Sweden (Coming soon) The Republic of Ireland United States of AmericaUnforuntately, only the USA seems to be covered in Click & Drop.
With the new customs duties on low cost goods introduced by France and Italy - we need this facility, as you cannot account for it via IOSS, and we have no control over whether goods sent to Europe go through France or Italy as the port…
1 vote -
Most recent update Filter issues
Dear Support, in the most recent update you have made the status "multi choice" which at best is irritating, if like me people use the status to move from new to postage applied to label generated as part of their workflow - you now need to unclick the current option and select the one you want.. which is muliple clicks more and quite irritating when you cant see what filter you have on when you move to what you think is label generated.. when you also have postage applied on at the same time.. very confusing feature.
Additionally where a…
1 vote -
Fix a bug which has been introduced about a week ago
After importing from a CSV and then appying postage to this batch of mail.
The screen starts flickering multiple times a second and locks out user input for a minute or so until its done.
The URL keeps flashing and updating with urls such as this;
This makes import and processing take about 4 times longer than the week before.
vibecodingisbad
1 vote -
Correct the discrepancies with invoice vs billed amounts
Since November I’ve had a discrepancy in amounts so I assume this is because the PDDP duties aren’t included on the invoices but I need them to match for accounting. I’ve emailed RM but yet to receive a response. If I go into the payments section of my portal I can see the amount is what I am actually paying but the actual invoice shows different.
1 vote -
Have weighing scales integrate with the click and drop desktop app to get the parcel weight automaticaly
Other shipping solutions can do this now but not Royal Mail
1 vote -
Enable user to manually enter the postbox ID when the app cannot detect the postbox even though I'm standing right in front of it!!
Yesterday I tried the Proof of Posting thing in the app for the first time. I tried to scan my item several times, but the app could not detect the postbox I was standing next to. I could see the postbox ID so it would be good if I could add that retrospectively to the tracking after I'd put my item into the postbox. This was a Parcel Postbox.
1 vote -
API - what is the minimal data to post to generate a label?
I can successfully generate an order using the Click&Drop API. But for the label generation, I think that I need to also specify the shipping method.
However, each time I post a new order with the field
postage_detailsand add acarrierName, then I get a 400 Bad Request.The downloaded specification does include:
PostageDetailsRequest: type: object properties: serviceCode: type: string maxLength: 10 carrierName: type: string maxLength: 50However when I look at the https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync endpoint,
I see no carrierName in the example. That seemed to be a problem when posting.Could you clarify which information is needed to…
1 vote -
Knock on doors
I would deeply appreciate knowing if theres mail with a knock to say that you have something for my household.There has been a number of cases now where there is no knowledge my parcels have been pushed through the letterbox and have landed on the floor ready to be attacked by a dog.If you could knock it would be definitely appreciated.Get better!
1 vote -
import multiple boxes
Currently when we import an order we can only move one item at a time into specific packages. As each of our packages can contact 20 or 30 different lines and we could be sending 6 packages to the same address, we are a wholesaler, then this can mean possibly 180 lines to be moved one at a time currently. It would be benefical if you could move multiple lines at once so in this case we could move 30 per package at once when we have selected which ones and that could be done in 6 moves rather than…
1 vote -
Royal Mail Allowing printing of postage which is not legally accepted by Ireland.
Royal Mail will allow you to input customs data where an item has zero value.One might be led to thinking that if a product is a gift or has no intrinsic value because it's expired, etcetera, then this would be okay.
Irish Post reject instantly any item which contains a value under one euro.. I have confirmed this with Irish Customs and it's taken nearly a year.
I have literally lost a thousand pounds worth of postage because of this error.
1 vote -
C&D Shopify app does not update
The RM Click and Drop Shopify app does not accurately update tracking and completed deliveries into Shopify. This afffects the shop account very negatively as deliveries show outstanding when they are not and have been delivered. Only about 20% of deliveries show completed.
1 vote -
fix the Shopify discount syncing because double-discounting is causing incorrect customs declarations
Currently, the Shopify integration is incorrectly appling discounts twice. Shopify provides the line-item price with the discount already applied and a total discount line so you can see what the total discount is. However, Click & Drop then subtracts this "Total Discount" field again from the order summary.
This results in an artificially low "Total Value" for the order. This is a significant regulatory risk, as it leads to the undervaluation of goods on CN22 and CN23 customs forms for international shipments.
Request: Please update the mapping to ignore the Shopify total_discounts field if line-item prices are already being pulled…
1 vote
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