General
556 results found
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clear error messages when errors are fixed
When attempting to click on “Create and apply postage” with an error above such as an invalid email address, the buttons at the foot of the screen stay red with exclamation marks AFTER the error has been corrected. Could they change back to blue when all boxes are correctly filled?
1 vote -
allow users to press Enter to select a country
Please allow users to press Enter to select the first country in the pop-up drop-down list which appears when searching for a country; that way they wouldn’t have to switch between keyboard and mouse in the middle of entering a large amount of text.
1 vote -
Wait until phone number is entered before flagging it as non-UK
1) When typing a UK phone number, the "The phone number is not in UK format." dialogue box pops up above the phone number box while the number is being typed; when the number is completed the dialogue box disappears. This makes the screen formatting jump around and often makes the phone number box disappear off the bottom of the screen. A live look-up to check whether the phone number is in UK format as it’s being typed is not needed; just a check on entering the number would be sufficient.
1 vote -
Account number and posting location number have vanished from MY ACCOUNT section
What has happened to the 'My Account' section? It is no longer displaying account number and posting location number. This was used frequently as I have to include this information when contacting Royal Mail about the frequently lost and delayed parcels we have.
1 vote -
Shopify: add support for the order item return & exchange function
Please update the Shopify connector to support Shopify's order return/exchange function. Currently, when this really good Shopify function is used, Click and Drop does not see the exchange item, meaning Shopify sellers have to create the exchange manually.
How to action it:
You need to update the Shopify connector to detect newly created or updated FulfillmentOrder records on previously imported Shopify orders. Create a new Click & Drop shipment keyed by Shopify order ID plus fulfillment-order ID, importing only remaining fulfillable quantities. Exchange fulfillment orders must be eligible based on their own creation/update date and release status, rather than the…
1 vote -
Listing description all of a sudden overwriting Goods Description
My Listing descriptions on Shopify are all of a sudden overwriting the Goods Description I set out in Royal Mail settings.
My listing description is nearly 3000 characters long, so summing it up with the first 45 charters, produces a completely irrelevant goods description.
1 vote -
Bring back the old version of the Edit Package Content feature.
Please bring back the old version of the Edit Package Content feature. The new version is very inconvenient and unnecessarily complicated to use. It feels unintuitive, makes the workflow more difficult, and adds extra steps without providing any clear benefit. The old version was much more straightforward, efficient, and user-friendly.
At the very least, users should be given the option to choose which version they want to use. If some people prefer the new version, that’s fine, but those who find it inconvenient should still be able to use the old one.
1 vote -
Stop charging the £1 handling fee for none PDDP EU countries.
The following countries do not allow pre-payment of the 3 Euro customs duty. Croatia, Czech Republic, Greece, Hungary, Lithuania, Luxembourg, Poland, Romania, and Slovenia.
So why are you still charging the £1 handling fee?
Is the logic too difficult for your IT dev team or is it the managers that are just too stupid to see the problem and instruct the team to fix it?
Do better.
Here's a thought as well. I had to use AI to find this list of countries so I didn't get any more surprises when trying to create a label. Royal Mail did not…
1 vote -
Orders API rejects IOSS_DDP label generation that the portal "Apply postage" screen accepts for the same order
Using the api the data makes it to Click and drop but will not print the label saying "Invalid data for shipping under IOSS"
If I select the order and generate a label in the portal then all is good, but thats not how the behavious is for all other shipments using the API. UK items work fine in this way and MPR but get charged tax again when a marketplace order.The Orders API (api.parcel.royalmail.com/api/v1) doesn't currently support generating a label for an IOSS_DDP shipment via the API, even though the exact same order data works fine when postage…
1 vote -
RM tracking page doesn't work
RM's tracking page has disappeared completely and doesn't work at all. Instead, once you add the tracking number you get the 'get help' page.
On that note, when will RM have better tracking? All other delivery provider has daily tracking updates, with RM I get constant complaints from customers that the tracking is not updated and they don't know what happened to their delivery. It's an endless waste of time having to deal with customers asking where their parcel is.1 vote -
Dear Royal Mail Customer Services, I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of sma
Dear Royal Mail Customer Services, I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of small tweaks could make it even easier to use.
Recently, when posting an item in the early hours, I found it hard to scan the QR code from my phone.
And once I'd progressed, it wasn't clear at what point the label would print, especially since the screen warns not to post unlabeled parcels. A simple prompt such as “Label will print after the next step”, would make the flow more intuitive.
I also noticed that some…
1 vote -
Allow a 10-digit customs code within Products and Uploads
We are now only able to upload or enter a 6-digit code for our products. You can select the 'HS Code & Description auto-lookup' within settings but this also then changes some of our product descriptions inaccurately.
We really need to be able to upload all of this information and deselect the auto-lookup so that it is not changed.
For example, our ceramic mugs.
I checked the code on the Zonos system (used by Royal Mail), which suggests the following:
Ceramic drinking mug 6912003510
I imported this product info into click and drop and placed a test order.
Click and…1 vote -
Click & Drop API specification file improvements
The API specification file can be used to generate programming stubs in several languages.
Location: https://api.parcel.royalmail.com/doc/v1/click-and-drop-api-v1.yamlThese are some update suggestions. I believe, they might make it easier for programmers to work with the API.
(1) Update the minor version number.
info:
version: 1.0.0This is always the same. I would appreciate it if the number increases when there is a change. This makes it easier to check for compatibility.
E.g. for the Python package, I would like to document compatibility clearly via version number and and not via a date of update. https://niccokunzmann.github.io/python-royal-mail-click-and-drop-api/(2) host
host: api.parcel.royalmail.comThis field…
1 vote -
Tracked24/48 service for OBA accounts with label generation
In order to have the Tracked24/48 services enabled on a Click&Drop OBA account, Royal Mail require you to send 1000 items a year. Anything under that and you can use a Personal Click&Drop account to send Tracked services on a PAYG basis.
However the Click&Drop API only supports label generation on OBA accounts. So if you are a SME that sends less than 1000 tracked items a year, there is no way you can use the API to automatically generate labels. This seems like a huge oversight.
Can we allow the API to generate labels for tracked services on a…
1 vote -
Implement PPWR 2026
With the introduction of PPWR 2026 across the EU on 12th August we need to be able to get packages out to the EU without registering for every one of the 27 EU Countries about the envelopes we are using to send items!
Not sure if Royal Mail have implemented any of this into its systems - especially if we connect via PDDP.
1 vote -
Provide itemised tax reporting for exports from UK to EU
When sending goods from UK to EU, since 1st July 2026 Royal Mail is now charging new taxes.
Tax paid to the destination country
- €3 flat import duty (for items under €150.)
- Import VATAt the payment screen, the above amounts are lumped together into one £ figure.
Please can you provide a way to view / report on the VAT paid ( so we can reclaim it)
thankyou
1 vote -
PROBLEM WITH CLICK AND DROP - DUPLICATING AND CLONING ORDERS TONIGHT AT 16.31HRS
We have over 220 orders that have been cloned by click and drop today at 16.31hrs. Every one of these orders originated from yesterdays orders and have the exact order number across all of our platforms including ebay, amazon and our own website. massive risk of our customers receiving double orders had we not spotted the issue. Please advise urgently
1 vote -
Work with customers
I can’t tell you how difficult it has been to book postage today. I’m very tech-savvy, yet changes made to your interface over the past couple of weeks have resulted in me wasting two hours simply trying to buy postage.
Why aren’t customers involved when changes like this are being developed and tested? The new interface is neither intuitive nor easy to navigate, and what should be a straightforward task has become unnecessarily complicated.
Even finding a way to leave this feedback was difficult. Please take this seriously and review the booking process from a customer’s point of view.
1 vote -
Can we pre-select the option 'IOSS PDDP' when an IOSS number is present?
Could you not change the system to pre-select the option "Taxes have been prepaid via IOSS and I will pay any duties and taxes. (IOSS PDDP)" when an IOSS number is present, i.e. when an order is pulled from Amazon or eBay?
When a marketplace order is pulled into Click and Drop and the IOSS number of the marketplace (eBay, Amazon etc.) is also pulled through, would it not make more sense for Click and Drop to assume that you are going to want to have the VAT paid via the IOSS, leaving only the taxes to be paid to…
1 voteHi,
Thank you for your post. Whilst the delivery term will not default to an IOSS delivery term automatically based on you providing an IOSS reference (there are instances when an IOSS reference can be provided but the delivery term is not an IOSS term), it is possible to set a default delivery term to be used for international shipments
This can be set by signing in on Click and Drop and selecting Settings > Customs and in the "Miscellaneous" section and selecting a suitable value from the "Default selection for paying customs and handling fees" drop down.
More information can be found at How to configure customs and handling fees for international orders
We hope this helps with your issue, but should you require any further help please do not hesitate to call the Support Team on (0345) 2661 004.
Kind regards,
The Click & Drop Team
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Make IOSS drop down choice available through the C&D API
I try manifesting international orders through the Click & Drop API.
There is one step that I cannot do:
The Customs Details require selecting "IOSS DDU" or "DDU" (sometimes also "DDP"?)
The API only allows setting these fields: customsDutyCosts, IOSSNumber.
How can I select this information to manifest and ship the orders without the online API?1 voteHi,
In order to provide the Delivery Terms, such as "IOSS DDU" or "DDU", via the API then please use the `deliveryTerm` field.
Details of this can be found on the Redoc page under "Orders > Create Orders > Items" at https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync
We hope that this information is useful, but if you do require further support please do not hesitate to contact us via the Support Page https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
Kind Regards,
The Click & Drop Team
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