General
441 results found
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Business name not coming through from Amazon Business orders
Does not happen on every order. I think it is due to the 'Amazon Business SARL' or whatever it says, in the first line on Amazon Business orders.This has resulted in several orders being returned as 'address invalid' or similar. Have reported to Amazon already and reporting to you here also
1 vote -
Website Display Error on Printing Payment Breakdown Statement (VAT Record)
Click & Drop Dashboard -> Payments
As the company's accountant, the detail under each entry on this Payments page is great for the purposes of VAT and seeing at a glance domestic vs international shipping. You don't offer a way to print this natively, which is fine; the browser's Print function is enough for me to save it to pdf for our records.
However, only when looking under print preview and the final saved/printed file (ie not when viewing in the browser), a ribbon overlay appears on the second page, which can cover the records themselves, if there is more…
1 vote -
Please fix the slow TikTok Shop integration with orders taking over 90minutes to pull orders through since Monday 7th April. Thanks
Please fix the slow TikTok Shop integration with orders taking over 90minutes to pull orders through since Monday 7th April. Thanks
1 vote -
Maybe keeping your account holders in the loop as to changes
Maybe keeping your account holders in the loop as to changes in the software would be a great idea and if you are NOT going to print counties on the labels that the facility to map this is removed!
I have just wasted time and over 1000 labels before I noticed you FAILED to print this
People are not mind readers - I wish we could be - so a little customer care would be appreciated !
1 vote -
**URGENT** Please add Amazon.ie integration for Republic of Ireland
Amazon have introduced a brand new Amazon.ie marketplace in the last few days but there is no Amazon.ie integration in C&D as yet so we are having to manually create dozens of postage labels every day. Kindly add an Amazon.ie integration ASAP. Thanks!
1 vote -
Address settings, and safespace settings not functioning well.
I notice that the address settings as specified in the "company settings" preference panel allows various collection business address's to be set, however on booking a collection it will only use the "collections" address as set up in that panel. Regardless of what is actually specified in the settings and trading names section! Which specifically allows you to set this!
Also on the regular Royal mail click and drop it allows you to set a safespace that can be used for collections, while in the registered account there is no ability to specify this!
As a result the user interface…
1 vote -
Enhancement Request for Managing Historical Shipping Methods in Click & Drop Rules
I am writing to suggest a couple of enhancements concerning the management of shipping methods within the Click & Drop platform, specifically in the shipping rules creation area.
Automated Cleanup of Historical Shipping Methods: It would be highly beneficial if the platform could automatically remove shipping methods that are not active or have not been used in the last 12 months from the dropdown list in the shipping rules creation area. This would help streamline the process of creating new shipping rules and ensure that only relevant shipping methods are visible, reducing clutter and potential errors.
Manual Deletion Capability: Alternatively,…
1 vote -
Allow us to enter TARIC Additional Codes
Given it is now a legal requirement, since January 2022 to include certain TARIC Additional Codes for sending items to the EU for certain TARIC codes in order to pass import controls, please allow us to enter TARIC Additional Codes on our customs declarations.
I believe these go in Box 11 of the CN23. So allow me to generate CN23s for all orders regardless of value, and allow me to enter data into.box 11 of the CN23.
I'm fed up of my items being returned to sender because of failing import controls due to missing TARIC Additional Codes. I can't…
1 vote -
Make it easier to enter Recipient AIRN
I only realised that when you apply postage, if you view the contents, for some countries, you can enter the Recipient AIRN (tax ID number).
Odd that you cannot enter it when entering the package details only if you go to edit the contents.
Please make it more obvious and easier to find - I have been adding it to the address details until now because I did not spot this before.
1 vote -
fix the bug to make shipping rules compatible with Amazon orders
Please fix the bug to make shipping rules compatible with Amazon orders. Initially when we first joined Click and Drop we could have postage automatically assigned to amazon orders. It hasn't worked for quite some time.
Original Working Example:
Shipping rule selected all orders with the shipping method 'Amazon Shipping - Std UK Dom_1' and applied the appropriate shipping method.Then amazon changed the text string being fed through with their orders. For example 'Amazon Shipping - Std UK Dom_1 | Ship By Date: Feb 23, 2023, 23:59:59'
This still worked because there was a partial string match on the…1 vote -
Click and Drop - Unable to Edit Currency
It would be helpful to be able to edit the currency for an order when entered incorrectly. All other aspects of overseas order can be edited, but not the currency. I have to delete the order and re-enter with correct currency.
1 vote -
Country specific hs-codes
When downloading order from Magento 2, Click and Drop downloads, if an hscode object is present under the Order->OrderItem object, please use this, falling back to the Products hscode if not present in the OrderItem.
Hs_codes in the OrderItem are order specific, and therefore country specific and this can be 10 digit HS codes.
Ireland are now returning to sender any items that don't include 10 digit country specific HS codes.
10 digit country specific HS codes are available under Order->OrderItem in my Magento store.
Please indicate and standardise in documentation how you download order specific 10 digit…
1 vote -
Allow update tags
Can only set tags on create
Too inflexible especially when the orders in click & drop are created by some third party integration.
Would be super useful if we can edit tags even after an order has bee created
1 vote -
Allow filtering order by multiple values
Would be useful to filter by multiple order number, multiple post codes, multiple email addresses
1 vote -
please explain how new 'Auto Print' will operate with API
We're concerned to see you're discontinuing support for the 'Print Assist' integration. Despite your claim that you had previously let people know about the new 'Auto Print' introduction from 1/10/24, with only 2 weeks to go, yesterday was first time your announcement was made on the CnD website and we have not had any email notification prior to this.
We use the click and drop API and not the C&D desktop app. As there is no "automatic print" of created labels with the API integration available (like there was with the Dropbox integration) we retrieve and send a label pdf…
1 vote -
allow us to retain/copy labels for cancelled sales order number to a new one
allow us to retain/copy labels for cancelled sales order number to a new one
1 vote -
Print the Customer's Name on Returns Label
Allow the customer's name to be displayed on Returns labels. At the moment we have to cross reference their address on another system. It only shows their returns address, not the customer name.
1 vote -
Access to International Heavier through click & drop
If I want to send an International Heavier parcel I cannot do this through Click & Drop. This tends to mean I don't use this service as it is not part of the click & drop offering. As it is a Royal Mail service I do not know why it cannot be included.
1 vote -
Clear old collections that have been collected
I have a stockpile of old booked collections in my orders. They were collected but, for reasons known only to themselves, the postmen didn't scan them in so they remain on my account. It's just a niggle but these old orders sat there are a bug and there's nothing I can do at my end to remove them.
1 voteThank you for your suggestion.
This work has now been planned in and further updates will be posted on this page.
Kind regards,
Click & Drop Team
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Fix Invoices to show actual amount / vat paid
Every month we download your VAT Invoice for our accounts.
However it is always incorrect compared to the amounts of postage/VAT we have paid within the month.
We have our pre-payments in the accounts form each payment made as per the amounts on the individual payment but the invoice is completely wrong.The VAT invoice should be the same as what we have paid in the month it should never be different and we have to then make manual adjustments.
The problem is we dont know is it the invoice or the individual batch payments that is correct! As we…1 vote
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