General
503 results found
-
Option to Use Channel Order Reference as the 'Commercial Invoice' Number
We are getting busier with overseas orders and each month we have to go through the orders and process them by manually adding the 'commercial Invoice' details (number and date) for every overseas order.
2 votes -
WooCommerce Orders Are Importing with 'Unrecognised' Country.
When orders made via WooCommerce transfer over to Click & Drop, the county names are not displayed, and instead it shows the ISO codes provided by WooCommerce.
This request is to have these codes mapped to the county names to enable addresses to be complete and correct to avoid undelivered orders.
2 votesDear Users, We're sorry you have had some issues with data importing/displaying incorrectly. We will look into this and plan a fix if necessary. Kind regards The Click & Drop Team -
Display the Barcode in the Orders panel
When we purchase labels to send international, a barcode is being generated and placed on the labels.
In order to speed up the proof of postage process when dropping them at the office, they give us a receipt with all the barcodes dispatched that day.
However, those barcodes are nowhere to be seen in the control panel, so it is impossible to connect the dots if one of those orders gets lost to quickly identify, raise a lost inquire form, etc..
Can you add that Barcode code in the orders panel please?
2 votesHello,
Thank you for your feedback. We are considering a way to support this idea for future developments. Thank you for your suggestion.
Kind Regards,
Click & Drop Support -
Import Customised Fields for WooCommerce Orders
We ask customers for a shipment date through a custom field in the checkout process with WooCommerce.
However, we cannot sort the orders in C&D as it is not importing this custom field. It would be great to allow more columns to be imported so we can filter and generate labels only for the orders to dispatch on that day.
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Import 'Gift Message' for Etsy Orders
Please can you include the gift message on Etsy orders, you do this fine for Amazon orders. I keep missing the messages on Etsy and get bad feedback on the platform.
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Edit Shipping Costs After Order is Created / Imported
We need to be able to edit the 'Shipping Cost' for existing orders after they have been created. You allow us to edit the Products and their Prices, but not the Shipping Costs.
When cloning orders, it is important to be able to edit the shipping costs of the cloned order.
2 votesDear User,
We have this planned for a future release.
Kind regards
Click & Drop Team
-
Support Channel Custom Fields to be Printed on Despatch Note
So many of our products are personalised and unfortunately, the name chosen by the customer to be printed on the product is not visible on the dispatch note, which makes it very difficult for us as we have to print additional packing slip with the customisation name for each order.
It would save us time if you could add this information to the despatch note so we can print it out and personalise product and dispatch.
Currently the despatch note shows SKU and Product Name
2 votesHello,
Thank you for your suggest, we will consider this in future developments.
Kind Regards,
Click & Drop Support -
Add integration for WISH
Add WISH marketplace to the integration
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Import Product Customs Data from BluePark
Please import product & order customs data such as Country of Origin and HS codes from BluePark as I have added this data to my products in BluePark
2 votesHello, we plan to increase the amount of data we capture from BluePark integrations including Country of Origin and HS codes. We will update here when we begin to work on capturing this additional data
Kind regards
Click & Drop Team
-
Add 'Product Description' to Despatched Orders Report
Please could you add product description to dispatched orders report in click and drop
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
improve quality of thermal labels
The thermal labels have a line down the middle of them. I thought this would get better after paying for them, but no. This line goes through the customs and tracking number. so I end up having to print about 10 labels to get just one that is ok.
1 vote -
Allow amend Channel Reference
If sending an item under warranty (for example) it would be great to allow an edit of a cloned order number (to then add a suffix of w to highlight it's a warranty or a digit {1, 2, 3} to indicate the number of times this has been sent). Just a simple way of using pre-existing data in a way that is suitable for the company using Click & Drop.
1 vote -
Boom
Boom
0 votes -
create an order page May 2026
So we have now been forced to use the new page layout without the problems being sorted.
The major one, which is VERY annoying, is that the Trading Name dropdown is at the BOTTOM of the page. This is important because, when you change it to a different one to default and then chose "create another" the Trading Name goes back to default!!
The only benefit to the old page (not the old old page just removed but the good old page which had create another and the name stayed put) was that the name stayed put.
With the trading…
1 vote -
Postcode address search
I have to write in an entire address to pull it out of a drop down menu. That's a rubbish feature. You may not know this but the UK is broken up into postcode. There are only a few addresses in each so why don't you let the use put in a post code and select the address froma drop down.
If you are going to have a "just start typing" search, then make the search results match what's typed in. I can type 70% of a full address and the results drop down still contains pointless way off results.
…
1 vote -
Customer EORI & UKIMS numbers addition to address book
Any delivery to Northern Ireland by a business now needs the customs declaration fields filling in to comply with the Windsor Framework. If there were fields available in the address book to store EORI and UKIMS numbers, these could be automatically added to a job rather than copy / paste entry, or manual entry which leads to errors. If the customer was not UKIMS registered and the account holder was declaring, the system could use the account holder's EORI number and UKIMS number stored in the company details field.
1 vote -
Add Order Weight to XLS Report Export
When exporting dispatched orders to XLS in the Reports area, include the order weight field. Our business is monitoring our carbon impact, therefore requires the weight in order to calculate c02.
1 vote -
Fix the new create order screen
The new C&D create order screen is a step backwards.
Retain the Post code while we go and check the rest of the address, like used to happen on the old screens.
And why add all the detail for the product and weight but not let us select the postage at the same time?
These new screens create more effort rather than less
1 vote -
can we have "Tubes" designation for click and drop? we have tubes in normal post an item but not in click and drop??
normal post an item has Tubes as an option to post things including sizes and weights, how come Click and drop doesn't have this, i use click and drop every day but have to use small , medium and large package pricings
thanks
1 vote -
1 vote
- Don't see your idea?