CONFUSED ON AVERAGE WEIGHT
I was a RM oba customer using BPL and predominately LLetters.
I would calculate average weight and divide by items and put in the average weight in BPL.
I was told it would be better to move to CLick and Drop as it was the same and which i did.
Ive done exactly the same here. I rang Click and Drop support on three occasions and asked if i was doing right. Was given three sep advice.
- Cant do average weight in click and drop.
- Can only use CRL to do average weight in click and drop.
- Can use BPL and it will auto add and do average weight when you batch.
- Weigh and put in average weight for each and not actual weight.
Followed option 3 and got charged as over 250g Large Letters and didnt average oyt the items.
SOMEONE TELL ME CAN YOU PYT IN AVERAGE WEIGHT IN CLICK AND DROP OR ARE YOU BETTER IN OBA FOR BPL.
unfortunately BPL is not an average weight product and using BPL in OBA in the way you described could cause issues when our Revenue Protection teams sample your mail. BPL should be presented in the different weight bands and Click & Drop ensures the data is presented in OBA accurately.
Click & Drop Support
Only way to fix this is don't use CLick and Drop. If everyone moved back to OBA then this would force RM to offer the same perks as before. I like the convience of click and drop label generation but at what cost