Combine or Merge orders
A function to merge orders.
You checkbox the orders you wish to combine then select the function from the lower right dropdown and products from both would pull into one order. Validation on address match would be necessary. Reference to original orders would need to be retained as they will need to post through to despatch on the sales channel(s) in question.
Another way to approach the logic might be to simply allow the despatch of multiple orders as one despatch.
Thank you all for your suggestions, but we have decided to decline this feature request. While it has some limited order management functionality, Click & Drop was designed primarily as a shipping solution, instead of an order management solution.
We are looking to introduce the ability to specify more than one unique label per order, which along with our existing clone order functionality, will cover the basics needed to get the right number of labels for your eCommerce orders.
@Anonymous You are the one trying to make money from combining double orders, Royal Mail are simply providing a service paid for by the customer.
If you want to make the extra money then do the work.
My solution for the example of a customer paying for two items is to pay for 1 postage, amend the weight so it reflects 2 items, mark the non paid postage item as dispatched, then amend the royal mail tracking on the platform im selling on to reflect the tracking number and use it for both.
Say you have 300 orders on monday morning how on earth are you going to sort and match up multiple orders. It would take a long time and alot of hassle. Royamail knows and enjoys the extra margin
to say that RM are greedy is not enough I would say disgusting and dishonest
@Easy When you say that RM are being greedy, I think you may mean YOU are being greedy.
You have made two sales that both include Postage paid for, YOU want to post them together saving you the cost of the extra postage, making YOU more profit.
I ma guessing that, like me and many others, YOU already do the work manually thus earning the money you save.
The customers buy one item and then after some time buy other item, and naturally that we will post this two items in one package. It is nothing to do with order management. Royal Mail should not to be that greedy and shall allow to merge orders under 1 label.
An option for merging orders would be great, Any news?
Yeah, I've already moved my international post over to DHL Global Mail due to terrible support I received from Royal Mail customer services in dealing with international issues, and due to the huge price prices for BPL 2nd class small parcels this year, they will soon be loosing my domestic postage to DHL Parcel UK too.
any further with this one?? this would be so much better!!
Nicola Riley commented
Come on this needs sorting
Lewis Neilson commented
Any news on this, relatively simple to implement.
Merge order checkbox, select postage, send tracking numbers to marketplace for both orders.
At the moment I have to manually combine orders and then since the tracking number only gets to sent to one purchase I've already had buyers file INR because the second order "wasn't in the same box" even though the boxes and service used are different when multiple items are present.
Royal Mail anything further on this yet?
Any news on this one?
@Admin, any updates on this one please?
Franki Clark commented
Yes I certainly agree, I have just been asking my account manager about the same process as with selling sites if you have multi orders only 1 get marked with the tracking details.
Hopefully not be too long in process.
Please do this, I need it too.
Seems like Royal Mail are now touting a new system called Royal Mail Pro Shipping. Sounds very much like the replacement to DMO if you ask me.
Seems completely shocking that they forced everyone from DMO to Click and Drop when it is clearly of dubious beta quality for businesses, and certainly alpha quality, when they new they had Pro Shipping in the pipeline. Anyone else heard of Pro Shipping?
I only use Click and Drop for domestic shipments now, and if DHL/UK Mail get their sh*t together now they are one and the same, and start offering domestic small parcel rates comparable to RM, i'll be off completely.
I don't think RM realise just how much of a key part the shipping solution software plays in some peoples business. Its all very well RM saying, just delete the order and re-enter the details manually, or for this subset of orders you can't integrate to your store, and you will have to hand pick them out and import to C&D via excel csv file, well, if that means that a company has to hire more staff to process orders, thats significant!
I still think the Click & Drop team believe that most of their C&D customers won't be inconvenienced by the "oddities" and "limitations" of the current C&D system. Perhaps no-one has told them that its now used by "actual business users too". They should ignore the DMO croud at their peril.
Personally I've always been on C&D. I was never on DMO, so I don't know how good everyone had it prior to this omnishambles.
The longer RM just keep on telling everyone it will be ok (or actually not telling us anything, hoping we will just put up with it), the more we all fester and get more upset, and then eventually decide its just not worth it and leave.
I copied all the emails that I sent to click and drop support, complaining about the extra work it was taking me to process international orders since making sure the product information linked to orders had to be correct for electronic customs info, to my account manager, including the ones stating that I was considering switching my internationals to DHL if they didnt sort it out, and I didn't hear a peep out of the accounts team. 2 weeks later, RM released an update allowing you to modify product information at the apply postage stage, but by that time it was too late and I had switched.
Almost 2 years since this was requested.
We’re starting to regret the move to click and drop.
Customer service lacks in many areas, i phoned today and was told this was possible before asking the agent to try doing it!.
And yes, the phone call was with the click and drop “support” team.
Tender Essence commented
Thanks for all the info. It’s all really helpful.
I will phone DHL and work out how it fits with us.
For DHL Global Mail you can add on tracked and signed for somewhere between 3.20 and 4.00 per item for the majority of destinations. The process is slightly different for tracked items as you need to generate the barcode label before it leaves your address using a web frontend, so is a little more complicated than the untracked, slap a plain label on regardless of destination, and bang it in a bag. I've never used the tracked services so not sure.
The DHL Global Mail mail bags that you get (the ones you wrap your items in, not the equivalent of the RM Grey bags), have documents enclosed flaps built into the bags to include customs invoices, CN22s and labels.
I'm sure that once it leaves this country (or leaves Germany that is) it is following the same UPU services and routes that RM use.
Bags of mail that go between your house and the sorting centre in Germany are fully tracked and are essentially DHL express next day bags, trackable like any other DHL parcel, but are free to you. Once you have sealed your bag of items with just plain labels on, you send an email to an automated address just stating how many bags, and how many kilos of mail you have to send, and about 2 minutes later you get pdf dhl express labels sent to you to attach to the bags. It also handles booking in the DHL driver to collect :)
They are all weighed and sorted in germany, and at the end of the week you just get an invoice for all that weeks postage. Their weighing in germany seems accurate to +/-10g to my records (when I am being anal enough to audit their invoices)
I think £30 compensation per item is included in the price, although i've never had to make a claim as yet so don't know how easy that process is.
I've never had too many issues with the RM claims process. I just fill in the excel claims sheet they provide and email it along with my proofs to the claims addresses and I normally get paid a couple of weeks later. For proofs, I send a copy of my costing spreadsheet showing stock cost of lost items, copy of stamped post office sales order and a copy of the order confirmation from my store and copies of emails from recipient showing not received.
Any problems with incorrectly charged items in OBA have normally been very efficiently dealt with by RMs phone support team.
I believe the 2D barcode that RM is generating for non EU parcels is the UPU tracking number, primarily used for recipient country customs officers to lookup the electronic customs information, but I guess may also be able to provide tracking information in the future. I would imagine limited to checking if it has cleared customs initially, but I guess it could be scanned on delivery too.