Combine or Merge orders
A function to merge orders.
You checkbox the orders you wish to combine then select the function from the lower right dropdown and products from both would pull into one order. Validation on address match would be necessary. Reference to original orders would need to be retained as they will need to post through to despatch on the sales channel(s) in question.
Another way to approach the logic might be to simply allow the despatch of multiple orders as one despatch.
Thank you all for your suggestions, but we have decided to decline this feature request. While it has some limited order management functionality, Click & Drop was designed primarily as a shipping solution, instead of an order management solution.
We are looking to introduce the ability to specify more than one unique label per order, which along with our existing clone order functionality, will cover the basics needed to get the right number of labels for your eCommerce orders.
Yeah, I've already moved my international post over to DHL Global Mail due to terrible support I received from Royal Mail customer services in dealing with international issues, and due to the huge price prices for BPL 2nd class small parcels this year, they will soon be loosing my domestic postage to DHL Parcel UK too.
any further with this one?? this would be so much better!!
Nicola Riley commented
Come on this needs sorting
Lewis Neilson commented
Any news on this, relatively simple to implement.
Merge order checkbox, select postage, send tracking numbers to marketplace for both orders.
At the moment I have to manually combine orders and then since the tracking number only gets to sent to one purchase I've already had buyers file INR because the second order "wasn't in the same box" even though the boxes and service used are different when multiple items are present.
Royal Mail anything further on this yet?
Any news on this one?
@Admin, any updates on this one please?
Franki Clark commented
Yes I certainly agree, I have just been asking my account manager about the same process as with selling sites if you have multi orders only 1 get marked with the tracking details.
Hopefully not be too long in process.
Please do this, I need it too.
Seems like Royal Mail are now touting a new system called Royal Mail Pro Shipping. Sounds very much like the replacement to DMO if you ask me.
Seems completely shocking that they forced everyone from DMO to Click and Drop when it is clearly of dubious beta quality for businesses, and certainly alpha quality, when they new they had Pro Shipping in the pipeline. Anyone else heard of Pro Shipping?
I only use Click and Drop for domestic shipments now, and if DHL/UK Mail get their sh*t together now they are one and the same, and start offering domestic small parcel rates comparable to RM, i'll be off completely.
I don't think RM realise just how much of a key part the shipping solution software plays in some peoples business. Its all very well RM saying, just delete the order and re-enter the details manually, or for this subset of orders you can't integrate to your store, and you will have to hand pick them out and import to C&D via excel csv file, well, if that means that a company has to hire more staff to process orders, thats significant!
I still think the Click & Drop team believe that most of their C&D customers won't be inconvenienced by the "oddities" and "limitations" of the current C&D system. Perhaps no-one has told them that its now used by "actual business users too". They should ignore the DMO croud at their peril.
Personally I've always been on C&D. I was never on DMO, so I don't know how good everyone had it prior to this omnishambles.
The longer RM just keep on telling everyone it will be ok (or actually not telling us anything, hoping we will just put up with it), the more we all fester and get more upset, and then eventually decide its just not worth it and leave.
I copied all the emails that I sent to click and drop support, complaining about the extra work it was taking me to process international orders since making sure the product information linked to orders had to be correct for electronic customs info, to my account manager, including the ones stating that I was considering switching my internationals to DHL if they didnt sort it out, and I didn't hear a peep out of the accounts team. 2 weeks later, RM released an update allowing you to modify product information at the apply postage stage, but by that time it was too late and I had switched.
Almost 2 years since this was requested.
We’re starting to regret the move to click and drop.
Customer service lacks in many areas, i phoned today and was told this was possible before asking the agent to try doing it!.
And yes, the phone call was with the click and drop “support” team.
Thanks for all the info. It’s all really helpful.
I will phone DHL and work out how it fits with us.
For DHL Global Mail you can add on tracked and signed for somewhere between 3.20 and 4.00 per item for the majority of destinations. The process is slightly different for tracked items as you need to generate the barcode label before it leaves your address using a web frontend, so is a little more complicated than the untracked, slap a plain label on regardless of destination, and bang it in a bag. I've never used the tracked services so not sure.
The DHL Global Mail mail bags that you get (the ones you wrap your items in, not the equivalent of the RM Grey bags), have documents enclosed flaps built into the bags to include customs invoices, CN22s and labels.
I'm sure that once it leaves this country (or leaves Germany that is) it is following the same UPU services and routes that RM use.
Bags of mail that go between your house and the sorting centre in Germany are fully tracked and are essentially DHL express next day bags, trackable like any other DHL parcel, but are free to you. Once you have sealed your bag of items with just plain labels on, you send an email to an automated address just stating how many bags, and how many kilos of mail you have to send, and about 2 minutes later you get pdf dhl express labels sent to you to attach to the bags. It also handles booking in the DHL driver to collect :)
They are all weighed and sorted in germany, and at the end of the week you just get an invoice for all that weeks postage. Their weighing in germany seems accurate to +/-10g to my records (when I am being anal enough to audit their invoices)
I think £30 compensation per item is included in the price, although i've never had to make a claim as yet so don't know how easy that process is.
I've never had too many issues with the RM claims process. I just fill in the excel claims sheet they provide and email it along with my proofs to the claims addresses and I normally get paid a couple of weeks later. For proofs, I send a copy of my costing spreadsheet showing stock cost of lost items, copy of stamped post office sales order and a copy of the order confirmation from my store and copies of emails from recipient showing not received.
Any problems with incorrectly charged items in OBA have normally been very efficiently dealt with by RMs phone support team.
I believe the 2D barcode that RM is generating for non EU parcels is the UPU tracking number, primarily used for recipient country customs officers to lookup the electronic customs information, but I guess may also be able to provide tracking information in the future. I would imagine limited to checking if it has cleared customs initially, but I guess it could be scanned on delivery too.
Graham, no, it’s all welcome knowledge. The prices are good. Do they give any confirmation of delivery in any specific countries? i noticed the service we use has a new 2D code and barcode, so I suspect RM are in negotiations to get confirmation of delivery (prob USA and Canada first). They must also be utilising global postage union rules (or whatever it’s called) to get those prices.I didnt know the commercial carriers can do those prices and compete with RM.
You are right on RM, this forum is an example of poor delivery, especially the ‘claims process’ they make everyone jump through (but that’s another question).
Thanks for all your advice, I’ll look at DHL on Tuesday.
I was using IE1 on RM until i switched to DHL 100g Large Letter with DHL Global Mail for me is £1.50 per item global. (0.8+7.0/kg global, no vat, no surcharge) (0.8+6.90/kg EU, vat, no surcharge) Zero sort with Free daily collections :) Their packet rate is ok too, (1.47+6.3/kg global, no vat, no surcharge) (1.47+6.00/kg EU, vat, no surcharge) for packets up to 2kg.
DHL also give you free packaging, including double walled boxes for their express parcel service, Proper bottle boxes for wine, and bags/flyers, all free.
Sorry for the DHL advert, Just feel a little messed about by RM of late and DHL have been nothing more than superb.
We applied for codes WE1 and WG1 for zero sort, we can now send large letter mail anywhere in the world in one bag for about £1.90 an item. Parcel rate is up and down on price. This is another reason we jumped ship on click and drop as it didnt offer WE1 and WG1 codes. The aforementioned application does. So do other shipping systems. So this saves us what we spend on the app. Ill have a look at dhl for parcels again. Thanks.
Yeah, I've switched my international postings over to DHL Global Mail because of the requirement to do electronic customs info before the C&D system was ready. I just pop an address label on each item, then throw everything in a bag, DHL collects for free and overnights them all to Germany and they all get processed, labelled, billed and dispatched from there. Works out cheaper for me than RM and is less fuss as I can just pop labels and customs forms direct from my online store running under Magento with no integration needs at all and none of the RM faff.
“when you are shipping at scale and have automated processes in place, option such as these are pretty much essential.”
Which is why after years of requests to Royal Mail, with lots of false promises, we should all realise that the software is not for people “shipping at scale”, it makes sense to then use software that would better fulfill your needs. We moved over to Zenstores years ago and it was the best decision we made, we save so much time now. I recommend visiting their app and trying it out:
https://app.zenstores.com/invite/W2RP4W93/ (link is blatantly affiliate link but does include £25 credit to start) it does not distract from the suggestion that this might be the solution many of you are looking for. It was for us and the MERGE button does all you want in 2 seconds. You will need to be on Royal Mail OBA to integrate.
@NicolaRiley Lets say for example I get 3 orders on my online store for the same person living outside of the EU. These are automatically downloaded (as i integrate C&D to my store) into C&D as 3 separate orders. I intend on combining postage and sending all 3 orders in one package. So, i delete orders 2 and 3 in C&D and change the weight of order 1 to include all 3 items. Now the product information linked to order 1, including the electronic customs information is wrong. Its a lot of work to sort this out, when in reality, you should be able to select all three orders and hit "combine into one order" and it prints one label with correct customs information. When you are processing lots of orders each day, this needs to be as smooth as possible. Taking 10 minutes to manually process an order can seriously impact efficiency.
The alternative is also true for splitting orders. If I receive an order that is 2 items of 2kg each in a single order. I intend on splitting this order into two packages. This is also alot of work to cancel the original downloaded order, and enter the new order twice. I get this alot as I send fluids internationally and you have to split down into packages of 1L each.
When you are shipping at scale and have automated processes in place, options such as these are pretty much essential.
Lets say for example I get 3 orders on my online store for the same person living outside of the EU. These are downloaded into C&D as 3 separate orders. I intend on combining postage and sending all 3 orders in one package. So, i delete orders 2 and 3 in C&D and change the weight of order 1 to include all 3 items. Now the product information linked to order 1, including the electronic customs information is wrong. Its a lot of work to sort this out, when in reality, you should be able to select all three orders and hit "combine into one order" and it prints one label with correct customs information.
The alternative is also true for splitting orders. If I receive an order that is 2 items of 2kg each. I intend on splitting this order into two packages. This is also alot of work to re-enter the address twice, and cancel the original order.