Tracking number notifications
Currently as I understand it the Royal Mail is supposed to sent out an email (or SMS) on the morning the items is due to be posted with a delivery window for tracked items? So far I have yet to have this happen on any of my tracked orders, but that's another problem!
BUT wouldn't it be far more beneficial for us and our customers to receive a notification to say the item has been received by Royal Mail as soon as it is first scanned? Then if the customer wanted to "track" the parcel they would then have the details to do so. With this system they have no way to "track" the order as they don't know its been shipped until the morning of delivery..... So what's the point of a 5 point tracking system?
I send out almost exclusively Tracked 24 items so I want my customers to know I have posted the item and Royal Mail have it. Not be sent an email the following day after they have got to work to say that a postie is standing in their garden with a parcel for them!
I also agree with this idea. Like other courier services such as DPD or Fedex, an email to the customer as soon as collected from us or arrived at your Depot would be much better than just the first one when ready to be delivered at local delivery office.
This is especially useful for RM48 Tracked parcels to show the customer it is on its way, even if it may take a few days to get through the system