Enable Tracked 24/48 items to be dropped at Post Office
Tracked 48 is my most used service but I'm forced to take parcels to a CSP - pre-COVID this was OK(ish) as a CSP is local to me and was open all morning. Post COVID the CSP is running severely restricted hours and is now closed on Wednesday. This makes it difficult and often inconvenient to drop off items.
Can we please enable drop off at any Post office or at least a main Post Office - this would also benefit those who don't have a CSP nearby
I too have had the same experience. Never again, its no wonder The Post Office/Royal Mail are in trouble. Joined up thinking? beyond normal thinking people
YES please! My husband was told in the Post Office to take his parcel to a Royal Mail sorting office. He did, and when he asked for proof of postage, the RM guy told him he could 'take a photo of handing it to me'. What's that all about? How would that stand up for compensation if anything went wrong?
Ive just experienced this today and it is enough to make me switch to hermes! What absolute ridiculous practices!
I have a Royal Mail Business Account contract for 24/48 parcels and the postman collects from my house .. why is everyone not doing this? I only have to send out 20 parcels a week (which I exceed) to be able to use this service and it costs me nothing extra. So why is everyone having to drag themselves to the post office???
Everyone is complaining that the Royal Mail is so awful when it offers this amazing service. Every day at 4.20pm my sacks are collected - all I have to do it leave them outside and they are scanned by the postman who whisks them away. To date every single parcel has been delivered on time and not one item has got lost.
Yes please! Why cant we drop them off at the normal offices ? In any case they rarely transit within 24 hours so an extra day will not make much of a difference.
Siân Titcomb commented
I purchased a tracked 48 label, and still cannot find where I am supposed to take it!
My local post office said try the delivery office in the next town. The delivery office said they could not accept it either, but did not know where I should take it.
I googled local delivery offices, as click and drop off point search just showed me all post offices in my area. I am no wiser. Google gave me a delivery office option in Cardiff!
I live on a mountain in Wales, and don’t really think travelling over 100 miles to post a letter or so is a viable option or permitted journey. And as for paying for it to be collected, that seems grossly unfair.
Please can someone help?
Interesting that I have just had the same issue. Purchased 24 Tracked postage, drive 15 minutes to a local village that has CSP only to find it shut at 10.00 am this morning and is closed tomorrow (Wednesday). Walked up to the local post office, a 5-minute walk and the counter person refused to accept it. Saying it was a Royal Mail handled parcel. I asked him what the difference was if I purchased Royal Mail 1st class signed-for or Royal Mail Special Delivery, they would take it and then it would be handled by Royal Mail. This is crazy Royal Mail and Post Office Counters, sort out basically what is the same service. So I paid for 1st Class Signed-For, hopefully there are no issues as it's only covered up-to £50 (24 Tracked is £100).
INTERESTING, there are no comments or replies on here from Royal Mail.
ABSOLUTELY ridiculous. Also it should say this before you buy the service. Just delayed me two days by this when I’ve bought next day for a reason. Terrible service.
Trying to trace tracked 24 parcel taken to parcel office last Saturday. Tracking shows parcel received but it is now Thursday and the parcel has not moved from home town (Edinburgh). Email complaints are suspended and phone doesn't get answered. What a disgrace. I'll use a courier next time.
Just took a package to my local CSP only to find it closed. It is now only open for two hours early in the morning. As Tracked 24 and 48 can only be received at a CSP this is hugely inconvenient, its also an expensive service. This will simply push customers to use couriers who will collect - for very little more.
+1 to this... would like to arrange collection like mentioned below, but I’m not sure how it would work as I do send out a lot, but usually don’t have parcels going out every day. It’s usually every other day, but on some occasions, I have 20+ parcels going out on one day!
One solution to this maybe Royal Mail pickup.
It's free to business users who meet the threshold for number of parcels per year, but there is also a pay-per-visit option.
+1 to this. My local CSP, along with the majority of my local sub Post Office branches have significantly reduced their opening hours during COVID. I fully understand this, but I cannot understand why, when I find an open Post Office, they are not able to accept a parcel sent using the tracked 24/48 service. Courier firms such as DPD do not put up these barriers and it makes one tempted to jump ship...
Ditto to some of the other comments. My fault for not checking more closely, before I decided to go with Royal Mail, I was considering DPD, but went with RM. Only to find out my local Post Office would not accept it. Couldn't find a "Customer Service Point" on their services locator. The delivery office was shut, so I eventually used a RM Parcel postbox. I'm presuming the right thing will happen, even if the 24 hour clock doesn't start until the box is emptied the following day.
I will use DPD next time, I can drop that off at near by Morrisons.
Fully agree with this. And at the busiest time of the year where does it make sense for a CSP to shut by lunchtime? I’m obviously in the wrong job. I see I can drop of the Royal Mail next day at my local PO... which funny enough costs more. Shocking stuff at a time when the Mail system is vital to a lot of companies.
Had this problem today, I've got to send my work out so it arrives to people before christmas working to a very tight schedule, after I paid and printed off the label it told me to take it to my local post office, I got there and it was saying its already been used in a transaction and that it's not accepted by post office, really annoying and this needs to be fixed, why let people pay for something if it doesnt work!!!
Annoyed User commented
I did not realise that Post Offices do not accept tracked 24/48 parcels on behalf of Royal Mail.
It is very annoying and a huge inconvenience.
I will be using Hermes/dpd or similar from now on.
PO Bob commented
It's utterly ridiculous.
On another forum, one user put it down to the fact that RM and PO are separate companies, but surely that would then apply to all mail, as RM provide all mail carrying services and the PO is the counter service provider.
Sounds like moronic internal politics to me, which the PO are famous for....
This is definitely needed! I used to use tracked 24/48 all the time for sending parcels, and despite my "local" CSP being a 20-30min drive away, it was worth it to do twice a week, as I had so many parcels to take - and they were open late hours too which was convenient for me.
However since the first lockdown, the CSP changed their opening hours to be 7-9am, and then more recently to 7-11am a few days a week - which I can't post during that time due to the school run and work.. I tried to do before the school run, but was waiting almost an hour in the queue before giving up. So now I have to use a post office branch near my home - which is fine for low value, and letterbox mail, but they obviously don't accept tracked 24/48 parcels which was a big part of my weekly posting... Meaning that I can no longer use that service, and can't offer express tracked delivery as an option either.. Currently using MyHermes for tracked parcels in the meantime, but the service isn't upto par with RM's tracked ones.
Jan Shadbolt commented
I had not realised until today 30/10/2020 that Post Offices no longer accept tracked 24/48 parcels on behalf of Royal Mail.
I am sure I have been able to do so in the past, albeit a couple of years ago.
It is very annoying and a huge inconvenience, I shall be using Hermes/dpd or similar from now on.