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366 results found

  1. Add claims function

    I know this has been asked before, and it has been declined before - why? It would be far simpler all round if a claim could be directly started by a click beside the missing/lost/mis-delivered parcel? The current claims process is an absolute pain in the butt.

    20 votes

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  2. Bug report: Unable to legally buy postage to the USA for parcels worth more than £593 ($800)

    There is a critical bug in the new system for buying PDDP to the USA through click & drop. When declaring a package value of more than £593, the form errors out and fails to submit. The only way to buy postage for a package worth more than this value would be to falsely declare a lower value, which would be fraudulent.

    £593 is roughly $800, so I presume this bug is related to the threshold for the previous duty-free limit.

    5 votes

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  3. Get C&D working with Safari on earlier Macs again...

    Until last week, C&D was working perfectly fine for eight years on our MacBook Air despatch computers with Safari and then an update from Royal Mail killed it. Royal Mail tech support advice is to buy newer laptops, which for a small business isn't going to happen. Developers should just do their jobs and make sure changes are backward compatible.

    4 votes

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  4. Lower pick up cost to 10p

    The introduction of a 30p pick up per item seems a bit high. This will stop me from using the service and I'll go back to dropping at a Post Office, or a post box. If the cost was 10p, I'd pay, or if it was a set amount per pick-up day (say 50p) I'd pay. But 30p per item means it's cheaper to drive to a drop off ... doesn't make sense for the customer, feels profit-driven.

    9 votes

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  5. Allow Combination of Multiple Orders into A Single Parcel

    We occassionally get Ebay customers making several separate orders, all for the same address. Obviously we combine the orders into a single parcel to save on postage and so that the customer receives the orders together. However, it is a real pain to do this in Click and Drop. Currently, we have a customer that has ordered 3 items, each as a separate order. This means I have to edit one of the 3 orders in C&D. Then I have to delete the other 2 orders. Then at the end of the day I have to remember go into Ebay…

    14 votes

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  6. automatic refund for lost tracked post

    If a tracked item is shown as not received after ages. Then obviously that item either hasn't reached the destination, or it hasn't been tracked as was paid for. So the cost of postage could be automatically refunded without the customer (who has already lost a sale) can at least get their postage costs back without filling out a massive form.

    4 votes

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  7. Report/enquire/request help with Tracking Number

    Being able to Report a missing parcel or enquire/request further help with the Tracking Number in question from user Click&Drop account would be great. There is no easy way to contact Royal Mail if a parcel is undelivered. For example a Tracked 24 Track Your Item page says it has been delivered, but no PROOF image has been uploaded. The current system is a never-ending loop of contact pages.

    2 votes

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  8. Parcelforce integration

    Are there any plans to add Parcelforce bookings to the current Click & Drop OBA services?

    In the past I have used the Parcelforce website to make booking without any issues and drop the items off at the Post Office. Today I fired up the PF website only to find that things are now done via the consumer version of Click & Drop site. Well all I can say is what an absolute pain in the butt it was to book a simple parcel compared to the old PF site.

    Also the label shows how much I paid for the…

    2 votes

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  9. Add DDP for Large Letters to the USA

    Add Large Letters with DDP for the USA please.
    80% of my orders are Large Letters to the USA and today I had to send them as Parcels which has increased my shipping costs hugely.

    2 votes

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  10. I need to send letters and large letters to the USA via Click and Drop. This function is not available post RECIPROCAL TARIFF RATES

    As far as I am aware sending documents to the USA do not attract Reciprocal tariff of 10%. This related only to Parcels. So no change required on Click and Drop.

    Can this function be switched back on.
    OLA / OTC

    2 votes

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  11. How to send letters to the USA?

    How do I send letters to the USA using Click and Drop please? The option do to this was removed on Tuesday.

    In his email dated 28th August your colleague Micheal Irwin (Director of Export) says this "If you only send personal correspondence to the USA, you are not affected by these changes“ So this is the reason for my query on letters.

    I’ve had product codes added to my account for parcels but I need to send letters to the USA. I’ve been using product code DP3 previously for sending letters to the USA.

    2 votes

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  12. Have an easier way to complain when you have incorrectly charged us for a wrong size package.

    Twice now you have incorrectly charged us when you think a Large Letter should be a Parcel.

    The first one had a picture of a Card Backed Envelope being handed to my customer, so there was no dispute and you eventually refunded the charge.

    The second one we only found out about because the invoice was a different amount to what we expected so had to go through it line by line to find it. This one has no picture, but we have confirmation from our customer that it was a large letter which went through her letterbox.

    I first…

    4 votes

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  13. Customer (Receiver) EORI field should be added as field in the address book

    Our address book contains saved details for regular customers, covering 99% of our orders. With the upcoming Windsor Agreement, an additional field should be introduced in the address book to store customers’ EORI numbers. This would eliminate the need to manually enter the EORI each time an order is created. Instead, it should be saved within the address book and automatically populated when placing an order, ensuring a more efficient and seamless process.

    6 votes

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  14. fix the problem of not being able to delete unwanted orders

    I have been unable to delete unwanted orders now for several weeks, is this due to be fixed? my orders page is getting very cluttered with unwanted orders making it difficult to find the orders I do want

    3 votes

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  15. Bug - Notification uses sender email instead of recipient email

    When generating an order with Click & Drop API, email notification goes to sender email address, not recipient email address. Can clearly see in our request we are sending the correct information.

    1 vote

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  16. make the shipping Cost option editable on the Address details Page

    When you manually enter an order on Click and Drop there is an option for the Shipping Cost Box.
    After an order is entered there is no option to enter a cost in this box.
    I propose The Shipping Cost should be available to edit on the Address details page.

    4 votes

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  17. Bug: Tracked 48 orders not Showing "We've got it" in click and drop - Just "Manifested" lable

    Tracked 48 orders in the click and drop orders screen for business customers seems only to be showing "Manifested" status and not pulling through the "We've got it"

    Click and Drop - Just shows Lable Generated > Despatched > Manifested

    Royal Mail Website - Shows "We've got it"

    Click and Drop order flow is missing the "We've got it" stage before "Delivered"

    Please confirm you can replicate, and this bug will be fixed?

    4 votes

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  18. I think Click & Drop should pull in the tax info from eBay’s new “Tax details” section and add it to the address label.

    eBay used to include things like ABN numbers (for Australia, Norway, etc.) in the address itself, so they automatically showed up when printing with Royal Mail. Now they’ve moved that info to a separate “Tax details” section, and Click & Drop doesn’t pick it up anymore.
    It would really help if that tax number could still be added somewhere on the label, so the customer wont get charged twice.

    4 votes

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  19. Pass through References from Click and Drop to Invoice for Tracked 24/48

    When using Tracked 24/48, no reference is carried through from the Click and Drop orders to the generated OBA order or the Invoice. This makes tying up payments to the correct job very difficult for our Accounts Team, as usually we reference the Job Number in the Product Description field. With Tracked batches there is just a random order number generated which doesn't help anything. Using Departments is not the solution, as we have a unique job number / reference number for every order we do.

    1 vote

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  20. Change C&D so that it pulls through the weight of the item when bulk printing

    When you tick lots of orders, so that you can bulk edit, it then asks the weight. but each order has a different weight. if bulk editing, it should blank out the order weight field and pull in the induvial orders weight so that I can select the same postage option for lots of different orders. otherwise I now have to create each shipping label separately and this is very time consuming.

    1 vote

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