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206 results found

  1. Show collections on Dashboard

    Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.

    1 vote

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  2. Support Sorting & Filtering Orders by SKU

    Add SKU as an option on the orders ready to print page so they can be ordered by SKU. We print in SKU order but it would be very helpful to be able to see and select certain SKUs before printing for picking purposes.

    2 votes

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    1 comment  ·  Admin →
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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  3. Import Images With Orders From Integrations

    When orders are imported from channels like eBay and Amazon, it would be good if the product images were also imported

    1 vote

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    Hello , than you for your suggestions.


    We will consider importing product images as part of order import. 


    We already import quantity of units for orders.


    Could you provide some context as to how the condition of the goods you have sold is used in processing a shipment?


    Thanks


    Click & Drop team

  4. Retain Weight as Imported when Applying Postage in Bulk

    There is no way at all to bulk assign postage and retain the weight specified by Shopify for each order.

    I would love it if we could simply select all our orders of any one package format, go to Apply Postage and for there to be a tick box that enables it so all the weights already assigned to the orders are used, instead of inputting one weight for all the parcels.

    We also need a method of assigning the weight to orders before Applying Postage for manually created orders

    14 votes

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  5. Add integration for Vinted

    Please add an integration for Vinted

    1 vote

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  6. Allowed to select "Parcel" and "RM48 LBT"

    I have been incurring penalties for RM48 LBT parcels. An investigation has uncovered that I do not have RM48 parcel service, only Large Letter, but I have been allowed to choose size "parcel" and service "TRS48" which is a large letter ONLY band thus incurring a £1 penalty for every parcel.

    1 vote

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    Hello, thank you for your suggestion. TRS 48 LBT (Letter Box-able Tracked) is available on parcel format to afford you the full 1000g weight limit TRS48 supports. You must still adhere to the service specifications, which for letter box-able includes a weight limit of 1000g, and dimensions matching that of Large Letter. Please speak with your account manager to get the full details of your services specifications. We will consider changes to make these limitations clearer in the future.


    Many thanks

    Click & Drop Team

  7. TRS Service and Large Letter / Parcel

    TRS Large Letter Tracked.

    Please can you implement a setting for TRS so that Shipping Rules work for both formats. There is no way for Click & Drop to tell the difference between Large Letter or Parcel, when using TRS above 750g (750g-1kg). A drop-down menu on products would be good.

    1 vote

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  8. Add Custom Label Positioning to OBA / Business Accounts

    If you buy the suggested labels - 4 per page - you cannot choose the position of the label.

    If you have small order numbers, you end up with lots of label sheets with unusable labels. This is wasteful. Bizarrely, personal accounts are able to customise the position.

    3 votes

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  9. Option to Use Channel Order Reference as the 'Commercial Invoice' Number

    We are getting busier with overseas orders and each month we have to go through the orders and process them by manually adding the 'commercial Invoice' details (number and date) for every overseas order.

    1 vote

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  10. Validate Unit Values Against Order Value

    When completing a Customs Declaration would it be possible to have a product values check as you currently have on the weights?

    1 vote

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    1 comment  ·  Admin →
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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  11. Show Package Format on Open Orders Page

    On the orders open page there are lots of headings to choose from to display or hide, but there isn't a way of showing if the items are parcels or large letters.

    5 votes

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  12. Display Customer Phone Number On International Shipments

    Please add an option to add the customer phone number to the printed shipping label. This is necessary for some of Royal Mail's international delivery partners as they sometimes require the phone number to be visible in order to deliver the package to some locations/buildings.

    22 votes

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    Started  ·  Click & Drop Support responded

    Hello,

    Thank you for your feedback. We are currently working with our International partners to determine what if any phone number should be printed and where it needs to appear.

    Kind Regards,
    Click & Drop Support

  13. Add Integration for SquareUp

    It would be great if Click and Drop could be integrated with the SquareUp selling platform as at the moment I would have to take orders via one platform and then manually log in to C&D and enter all the order information again by hand which is really time consuming and off putting.

    10 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  14. Remove Refunded and Awaiting Refund Labels From Orders Grid

    When a postage label is awaiting despatch it can be refunded. This is done when the wrong postage is selected is wrong or the customer cancels their order. The postage label remains at status awaiting refund for a number of days however it remains in the 'orders awaiting despatch' list. You may not want to despatch this order but can accidentally do so in the period it takes for the refund to go through. Could orders awaiting refund not be visible in the 'orders awaiting despatch' list but still be searchable from the drop down lists.

    22 votes

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  15. Don't Include VAT in CN22 Totals

    If orders are imported from Woocommerce (I don't know if the same happens with other platforms), the CN22 customs values are populated with prices incl. VAT.

    As the IOSS limits (and general customs values) are based on prices excl. VAT, this leads to wrong customs calculations or IOSS shipments being charged during import, as the declared value (incl. VAT) now exceeds 150€.

    Please display prices on the CN22 excluding VAT.

    4 votes

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    Hello,

    Thank you for your feedback. We are continually reviewing our customs solutions in relation to new schemes such as IOSS.

    Kind Regards,
    Click & Drop Support

  16. Label Generation: Customise Document / Label Order

    We have set Click & Drop for returns labels to print as well as the send-to address labels.

    Consensus amongst the despatch staff is we don't want this because the send-to label comes out first, so they will end up using the wrong label. The despatch process is that the last task is to put the send-to address label on the packet.

    I know you may think this is splitting hairs, but the reality is if we can’t have the returns label come out first, it’s useless. It’s just not worth taking the risk that parcels will be returned to…

    1 vote

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    Hello,


    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.


    Kind Regards,

    Click & Drop Support

  17. Improve Post Code Validation

    UK Postcodes. C&D accepts normal postcodes as eg AB12x3CD and AB123CD as valid but rejects AB12xx3CD as invalid (x represents a space). Surely it should be simple enough to either strip all spaces or reject those with no spaces.

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  18. WooCommerce Orders Are Importing with 'Unrecognised' Country.

    When orders made via WooCommerce transfer over to Click & Drop, the county names are not displayed, and instead it shows the ISO codes provided by WooCommerce.

    This request is to have these codes mapped to the county names to enable addresses to be complete and correct to avoid undelivered orders.

    2 votes

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  19. Show a Manifest Summary Before Submitting Manifest

    When Manifesting at the end of the day, prior to committing to the manifest, can you pop a box up giving a table including the average weight for each product code that will be submitted to OBA. This will allow us to double check we are within our weight bands for costing purposes and allows us to adjust orders at the last minute. for example, to switch items from 2nd to 1st, if 1st is just over the 2kg average.

    8 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  20. Show Trading Name Logo on Open Orders Page

    Under the heading "Channel" there is a picture of a piece of paper and a shopping cart.
    When you hover over the "picture" it says which of our trading names we used on that order.
    We have an icon set in the preferences for each of our trading names, so why can't they be shown in the Channel instead of the same unnecessary picture for all trading names/channels?

    6 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

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