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258 results found

  1. Support More Than 2 SKUs On 6x4 Labels

    A lot of our customers buy several items at once.

    The SKU area on the 6x4 thermal label only shows 2 of the SKU in total.

    We use the SKUs on labels as a packing list.

    The character limit for SKUs is 100, but only 2 of our SKU appear on the label (approx. 10 characters) and there is still plenty of space for them all to be printed. If there is space available for 100 characters on the label.

    4 votes

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  2. Add More Detail To Invoices

    It would be useful to have information on the invoice i.e letter, large, parcel etc.

    Every line just shows the same item Royal Mail 24/48. You can only work out which is which by dividing total by quantity.

    Can we also have the price per item shown on the line.

    2 votes

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  3. Postage Method

    In the new BETA C&D when applying postage we must be able to see what postage method the buyer has selected. In the non BETA version we can slightly scroll up and can see what the postage method is, usually Royal Mail 48 but this changes if the buyer upgrades to RM24 and so on.

    On eth BETA version we cannot see what postage method needs to be applied to an order on the 'Apply Postage' page.

    3 votes

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  4. Add Integration For Sytist

    I currently run a photography company that results in a large volume of post. Sytist is the industry stand e-commerce solution and currently it is not integrated. The system can produce csv files for the creation of the labels, but the tracking info is not passed back

    1 vote

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  5. Be able to Manifest all or some items in a batch

    We have 175 items in a batch. All labels have been generated and items are ready to post. However 43 items are for overseas which we currently are unable to despatch due to Royal Mail. I can't just select the UK orders and Manifest. Should be able to Manifest items within a batch

    4 votes

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  6. Have the option to return the Click & Drop labels in ZPL label format

    Have the option to return the Click & Drop labels in ZPL label format using API.
    This would be a great help for a new packaging machine that we now have.
    Many Thanks

    1 vote

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  7. Country of Origin codes

    Under Settings/Customs, the drop down menu for Country of Origin needs to separate Northern Ireland from the rest of the UK (GB).
    Since January 2022 the Country of Origin code for Northern Ireland is XI.

    For GB it is XU.

    1 vote

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  8. Add a Method to Identify Orders From Know Scammers (Blacklist Address Book)

    Amazon A-Z is a well know internet scam these days and royal mail tracking does not do anything for Amazon, they still refund the customer. We have a couple of regular customers that do this, we can't block them like on ebay and with many orders we sometimes miss them. Just add a page where we can add names or addresses, that then come up with an alert when they buy. Like an exclamation mark similar to international orders. This would be beneficial to both us and royal mail as it would stop many claims.

    2 votes

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  9. Sort items on dispatch notes

    The ability to sort the order in which SKU's appear on the dispatch note would be massively beneficial for us and we would imagine many other retailers.

    For example, SKU's A>Z

    1 vote

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  10. Editing Return Address and Removing Duplicates

    Using other addresses for return labels, moving house, errors can all impact on the return address function. Unfortunately the system saves all of these for eternity. Could there be an edit/delete function to ensure accuracy? Less waste and diversion?

    1 vote

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  11. Add Ability to Sort by Weight in New Orders Grid

    The new Orders Grid is missing a feature found in the original.

    You can sort by weight, so that it shows the lightest in order down to the heaviest.

    2 votes

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  12. Pull Shopify Fulfillments for Shopify Subscription renewals

    The C&D Shopify integration needs to be updated to pull in shipments for both new Order and Fulfilment events to work with Shopify's new Subscription APIs.

    We are using the Shopify subscription APIs on our shop and when a subscription is renewed, Shopify adds a fulfilment to the existing order, they DO NOT create a new order. So none of the subscription renewals are being sent through to Click & Drop.

    Would it be possible for you to update your integration to cover this so that you are pulling in the data for both Order events and Fullfillment events in…

    13 votes

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  13. Add SafePlace for Collections

    Add Safeplace option to collection address

    9 votes

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  14. Import Customs Data From Shopify With Orders

    I currently have to manually enter customs details even though they are already entered on Shopify. Surely the RM Click & Drop should just pull them through?

    5 votes

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  15. Support More Label & Document Sizes

    Have different options for label size and layout to suit common thermal label sizes, particularly for letter small parcel click and drop. If QR code has to be particular size consider having on separate label.

    3 votes

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  16. Display Future Despatch Date After Applying Postage

    When we are not getting a collection on the day we are applying postage, we change the dispatch date but we are unable to check that the correct dispatch date has been entered for all orders. If there was a way to see the dispatch date that had been applied this would be beneficial so we could re-apply the postage to any that were not correct.

    8 votes

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  17. Support More Than 1 Collection or More Items

    I can only book a single collection for any given day with a maximum of 10 items in a given collection.

    It would be convenient if more items could be collected in a single booking, or multiple collections booked for a given day.

    3 votes

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  18. BETA UI orders list 'status' field - make optional

    Can the "Status" field be selectable under the column manager akin to other columns, as takes up screen space on small displays causing scrolling - it may not be relevant to all users when it just says 'manifested' for every entry...

    1 vote

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  19. Please add 1st Class shipping/tracking numbers to the orders like tracked orders

    Hi, would it be possible to add the shipping/tracking number for regular 1st Class postage to the orders in the same way that it is for "tracked" orders please? I don't need fully tracked, I only need the delivery status, but I need that number synced with Shopify so that Paypal releases my funds when an order is delivered to the customer. It's such a pain to have to enter them all in manually every day. It would be so helpful if this was implemented. Thanks a lot

    2 votes

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  20. Beta Orders Grid: Cannot Select & Copy Text

    In the Beta version of the Open Orders Page, I am not able to highlight and copy text, such as channel order number, customer name, and postcode. These details are often used to check/match orders back in the platform or third-party software.

    1 vote

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