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378 results found
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Address settings, and safespace settings not functioning well.
I notice that the address settings as specified in the "company settings" preference panel allows various collection business address's to be set, however on booking a collection it will only use the "collections" address as set up in that panel. Regardless of what is actually specified in the settings and trading names section! Which specifically allows you to set this!
Also on the regular Royal mail click and drop it allows you to set a safespace that can be used for collections, while in the registered account there is no ability to specify this!
As a result the user interface is inconsistent, misleading and missing fields available in other interfaces.
I notice that the address settings as specified in the "company settings" preference panel allows various collection business address's to be set, however on booking a collection it will only use the "collections" address as set up in that panel. Regardless of what is actually specified in the settings and trading names section! Which specifically allows you to set this!
Also on the regular Royal mail click and drop it allows you to set a safespace that can be used for collections, while in the registered account there is no ability to specify this!
As a result the user interface…
1 vote -
Enhancement Request for Managing Historical Shipping Methods in Click & Drop Rules
I am writing to suggest a couple of enhancements concerning the management of shipping methods within the Click & Drop platform, specifically in the shipping rules creation area.
Automated Cleanup of Historical Shipping Methods: It would be highly beneficial if the platform could automatically remove shipping methods that are not active or have not been used in the last 12 months from the dropdown list in the shipping rules creation area. This would help streamline the process of creating new shipping rules and ensure that only relevant shipping methods are visible, reducing clutter and potential errors.
Manual Deletion Capability: Alternatively, providing users with the ability to manually delete historical shipping methods from the shipping rules dropdown list would offer greater control over the platform and allow businesses to maintain a cleaner, more organized list of shipping methods.
These changes would not only improve efficiency but also enhance the overall usability of the Click & Drop service in the shipping rules section. I believe that these modifications will greatly benefit all users of the platform by allowing them to manage their shipping options more effectively.
Thank you for considering this feedback. I look forward to seeing these enhancements in future updates and continuing to use Click & Drop for our shipping needs.
I am writing to suggest a couple of enhancements concerning the management of shipping methods within the Click & Drop platform, specifically in the shipping rules creation area.
Automated Cleanup of Historical Shipping Methods: It would be highly beneficial if the platform could automatically remove shipping methods that are not active or have not been used in the last 12 months from the dropdown list in the shipping rules creation area. This would help streamline the process of creating new shipping rules and ensure that only relevant shipping methods are visible, reducing clutter and potential errors.
Manual Deletion Capability: Alternatively,…
1 vote -
Enable a Remember Me Login Option
Please enable a Remember Me auto login function.
3 votesThank you for your suggestion.
This is currently under consideration as we review the best and safest way to implement this feature.
Kind regards,
Click & Drop Team
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AmEx Payment Acceptance
Please allow American Express (AmEx) payment acceptance.
2 votes -
Make it easier to find out how much one has been charged for each item
It is far too difficult to find out how much one has actually been charged for an item. If it is on the system at all it is not easy to find.
It is very frustrating14 votes -
Compatability With Woocommerce's Official Shipment Tracking Plugin
Woocommerce has launched their official shipment tracking plugin.
Please make click and drop compatible with it rather than sending tracking details via an outdated method:
API documentation:
https://woocommerce.com/document/shipment-tracking/
Alternatively, allow the sending of tracking details via order notes without marking the order as complete on woocommerce
OR
First send the tracking details into the order notes and THEN mark the order as complete.
All of the above allows tracking details to be embedded into the complete order email. RM's current solution does not.
2 votes -
Duplicating deleted or refunded orders.
When deleting an order you system often re-creates the deleted order causing accidental purchases which then have to be refunded, once refunded you then add the refunded order back into the basket with postage applied causing yet another accidental purchase sending us both in circles unnecessarily. Fixing this could save much time and hassle for youself and your customers.
2 votes -
Automatically Remove Despatched Orders from Click & Drop, if Marked as Despatched at Marketplace.
When orders are marked as dispatched on eBay, Etsy, or Shopify, they should automatically be removed from the "awaiting dispatch" section in Click and Drop.
Currently, orders remain in the pending section even after being dispatched through these platforms, which causes confusion and extra work. Improved marketplace integration is needed to ensure Click and Drop reflects only the orders that are still awaiting dispatch.
4 votes -
Allow us to enter TARIC Additional Codes
Given it is now a legal requirement, since January 2022 to include certain TARIC Additional Codes for sending items to the EU for certain TARIC codes in order to pass import controls, please allow us to enter TARIC Additional Codes on our customs declarations.
I believe these go in Box 11 of the CN23. So allow me to generate CN23s for all orders regardless of value, and allow me to enter data into.box 11 of the CN23.
I'm fed up of my items being returned to sender because of failing import controls due to missing TARIC Additional Codes. I can't send any of my products to the EU because of the high return rate, as EU customs start enforcing the TARIC Additional code requirements.
Given it is now a legal requirement, since January 2022 to include certain TARIC Additional Codes for sending items to the EU for certain TARIC codes in order to pass import controls, please allow us to enter TARIC Additional Codes on our customs declarations.
I believe these go in Box 11 of the CN23. So allow me to generate CN23s for all orders regardless of value, and allow me to enter data into.box 11 of the CN23.
I'm fed up of my items being returned to sender because of failing import controls due to missing TARIC Additional Codes. I can't…
1 vote -
Allow sending of email notifications after items are dispatched
Customers often ask me to resend the tracking info. There is no way to do this currently. If there was a simple click box to do this, it would be great.
4 votes -
Post Codes formatting errors
Please post code formatting errors, because post code entered like this: PP5 5XZ where double space is included generates errors.
So you will need to add filtering RegEx rules to handle this without generating errors. Also the lady on Royal Mail line 0345 2661 004 told me that the eBay customers often enters double city like London London which also generates some errors. I did not experienced any issues like this but address handling should be generally improved and as a developer I know this is easy and possible to achieve. Wondering why this is not done already.3 votes -
Put 'Customer Name' in Bold Font on the Orders Grid
Up until recently, the pending order list displayed the customer name in a bold font, making it easy to see each customer at a glance. As of this week, the bold has been removed, blending all the information and making identifying customers at a glance very difficult.
Please reinstate the bolt font for the customer name; it makes no sense to remove it. Thank you.
2 votesThank you for your suggestion. We will consider this change for an upcoming release.
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Please add the delivered DATE to the manifested orders status column.
At the moment, the tracking status for delivered items just shows as 'delivered', but it does not show the actual delivered date.
This would be so useful for an overview and finding out delivered date results for things like ebay cases.
25 votesThank you for your suggestion. We will consider this of future development.
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Switch over Order Number and Channel Ref on Dispatch Notes so relevant to the end user customer for comms and RM returns portal.
Currently on dispatch notes, the order number given is a Click and drop generated number that is not relevant or applicable to the end customer receiving goods . The Channel Ref is the actual end users (customers who purchased a product) order number and will match anything sent to them on emails . This is extremely confusing for the end user customer receiving the order , as the order number is completely irrelevant to them and its the channel reference that is their true order number. So when we ask the customer for their order number they give us a click and drop order number which is extremely inefficient to then have to trace an order via click and drop first. They are just the wrong way round and need to be switched over to help me as a retailer and the end user customer. I would also like the option not to have the click and drop number on the paperwork at all ,as it is not required to an end user customer and only serves to confuse. When you add a Royal Mail returns portal it asks the customer for their order number however they will enter the wrong order number if they look at their dispatch note.
Currently on dispatch notes, the order number given is a Click and drop generated number that is not relevant or applicable to the end customer receiving goods . The Channel Ref is the actual end users (customers who purchased a product) order number and will match anything sent to them on emails . This is extremely confusing for the end user customer receiving the order , as the order number is completely irrelevant to them and its the channel reference that is their true order number. So when we ask the customer for their order number they give us a…
2 votes -
Fix 'bring your label' feature, it doesn't work when re-booking collection
When re-booking collection or when adding multiple pre-paid items, it's not possible to add 'bring your label', it's a bug on your system.
Specifically, I was returning Nespresso capsules for recycling and could only add 'bring your label' to one out of 5 bags in my order.2 votes -
Make it easier to enter Recipient AIRN
I only realised that when you apply postage, if you view the contents, for some countries, you can enter the Recipient AIRN (tax ID number).
Odd that you cannot enter it when entering the package details only if you go to edit the contents.
Please make it more obvious and easier to find - I have been adding it to the address details until now because I did not spot this before.
1 vote -
Make it so we can edit the batch name
When making a batch it would be good to have the option to change the name of it so on the batches page they can be differentiated easily and I can print the one I want.
3 votes -
Make the manifest smaller, its wasted paper.
Let's streamline the manifest; it's just wasted paper. Handing it over to the postman feels pointless since Royal Mail already has a digital copy. Once the collection driver scans it, it's just trash. Why not replace it with a barcode or 2D code on a label? Maybe 3 or 4 with all info in the codes? The driver or the drop-off point can scan it. We're moving towards a waste-free society, yet this manifest is unnecessarily large with too many spaces. A bunch of tracking codes serves no purpose. Postmen confirm these manifests are redundant once scanned. Let's make them smaller for now and aim to phase them out entirely in the digital age.
Let's streamline the manifest; it's just wasted paper. Handing it over to the postman feels pointless since Royal Mail already has a digital copy. Once the collection driver scans it, it's just trash. Why not replace it with a barcode or 2D code on a label? Maybe 3 or 4 with all info in the codes? The driver or the drop-off point can scan it. We're moving towards a waste-free society, yet this manifest is unnecessarily large with too many spaces. A bunch of tracking codes serves no purpose. Postmen confirm these manifests are redundant once scanned. Let's make them…
9 votes -
fix the bug to make shipping rules compatible with Amazon orders
Please fix the bug to make shipping rules compatible with Amazon orders. Initially when we first joined Click and Drop we could have postage automatically assigned to amazon orders. It hasn't worked for quite some time.
Original Working Example:
Shipping rule selected all orders with the shipping method 'Amazon Shipping - Std UK Dom_1' and applied the appropriate shipping method.Then amazon changed the text string being fed through with their orders. For example 'Amazon Shipping - Std UK Dom_1 | Ship By Date: Feb 23, 2023, 23:59:59'
This still worked because there was a partial string match on the first half of the text string. This was great, no issues, we could still run our original rules.However, amazon changed the text string again. Now the same shipping method had something like this: 'Amazon Shipping - Standard UK Domestic_1 | Ship By Date: May 28, 2024, 22:59:59'
As you can see the first part of the string no longer matches. The rule fails.
Solution: Despite each rule having an edit button on each of the store postage method strings, it doesn't work and the store postage method strings can't be changed and saved sucessfully. They can be edited but it doesn't save the changes. So the simple solution is to allow us to edit and save the strings meaning that the rules would recognise partial string matches and hey presto the function works as it should again. It in turn saves us time and money.
IMPORTANT: Additional strain on your DB system. Every single order that comes in via amazon from every vendor on your system creates a new database entry as a new shipping method. Fixing this problem may allow you to have a solution for this and in turn, eliminate the hundreds of thousands of new DB row entries being stored.
Please fix the bug to make shipping rules compatible with Amazon orders. Initially when we first joined Click and Drop we could have postage automatically assigned to amazon orders. It hasn't worked for quite some time.
Original Working Example:
Shipping rule selected all orders with the shipping method 'Amazon Shipping - Std UK Dom_1' and applied the appropriate shipping method.Then amazon changed the text string being fed through with their orders. For example 'Amazon Shipping - Std UK Dom_1 | Ship By Date: Feb 23, 2023, 23:59:59'
This still worked because there was a partial string match on the…1 vote -
Support Adding Credit to Accounts to Reduce Card Payments
Have the abililty to pre load the account with funds so that we don't have to authorise a credit card transaction or paypal transaction every time we produce a label
26 votesHi and thank you for your suggestion. We are considering ways to support payments without having to supply your card details for each transaction.
Many thanks
Click & Drop Team
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