General
357 results found
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apply postage within a batch without going back to main page every time!
Currently, in the old (better) C&D system, you can group together a bunch of orders as a batch, go into that batch and individually add postage without leaving that batches page. Now trying the Beta as it's being switched over permanently at the end of the month and when I press 'Apply' after selecting postage & filling in customs info etc for an order, it takes me back to the main orders page instead of just applying and closing that line so I can continue through the batch. I have to click back into 'Batches', 'Apply Postage' for the batch…
5 votes -
Please bring back Scroll Position memory
Please bring back Scroll Position memory when the order page is refreshed. It saved countless time during the day and reduced mistakes. When the order page is refreshed it now sends you back to the top of the page, its very frustrating, please change it back.
3 votes -
Print in alphabetical order rather than order number
I use several weights and several postAGE options per day but print the whole days in one go. I select postage by inputting in alphabetical order but when I print the labels they come off the printer in order number. It would make the process much quicker if it was possible to change the criteria for printing to alphabetical. Every now I then I check with support that this is not yet available and every support assistant agrees that it would be preferable but isn't available when printing. I use a Zebra GK420d thermal printer.
The sizes and weights all…2 votes -
Book a Collection For More Than 10 Items
I send 15-30 parcels each time, and I need to book it in batches of 10. Can you increase the limit please?
It confuses the postie, as the see a few parcels to collect, but there is over 20 I give, as it booked under a different code, so they do not see how may in total they will collect.
9 votes -
Include Printed Paper Rates for International Postage
I haven't been able to find an option to send "Printed Papers" small parcels weighing over 2kg to International addresses.
It should be possible to pay a supplement for each additional 250g up to 5kg but I haven't been able to find a way of doing it using Click & Drop.
Is there a way, or could it be added?
2 votes -
make it easier for users to leave feedbacks on C&D, without having to make a new registration.
I have just made a 1-line user feedback on how C&D works. To do that I had to register my email address, confirm the email link, set a new password and then log in. I am surprised I went through with it all. I'm sure there are a large number of people who got put off and stop trying to give you the feedbcack, as I would be myself most of the time. I prefer being able to just write the comment and submit. If you have to have user registration, it's better just to use your click-and-drop account details,…
2 votes -
bring back the 'back to orders' button which used to show up once you've applied postage to a batch. .
That must be the most common thing to do at this stage, but now you have to work out what's the least inconvenient indirect way to get back there.
2 votes -
Allow non business to use PDDP (Postal Delivery Duty Paid) service
Smaller businesses that don't send frequently are currently barred from using the OBA and have to use the personal account click and drop. Yet its small businesses that are less likely to have their own IOSS set up and need or want to use a DDP service.
I send less than 20 a week but a large part of them are international and high value. I would like the have the option to ensure the customers don't get extra charges on delivery.
This is offered by many couriers, why not Royal Mail? Limiting the service to OBA members cuts out…
3 votes -
allow direct access to channel reference from customer order
On the old click and drop system you were able to access the channel reference from which the customer had placed the order by clicking on the channel reference link which would be either Ebay, Amazon or our own website. This gave a direct link to the actual order placed by the customer. It also made it very easy to contact the customer if needed to discuss aspects of their order placed as well as view the actual items purchased by the customer. Now it is not an option and it makes it a more complex procedure by having to…
3 votes -
Add a declaration box for those sending restricted items to tick
When sending restricted items (a carving knife as part of a set in my case), the customer is asked to use the age verification service. However, having done that and before paying, they are asked to tick a box saying "I confirm that I am not sending any item that is prohibited or restricted in the UK or overseas", thereby in effect asking the customer to lie and thus potentially break the law because they ARE sending a restricted item. I have been told that what it means is that they are not sending a restricted item that doesn't comply…
1 vote -
Reduce Font Size on Address Label
When sending letter size packets to the US, I sometimes get them returned as "address does not exist". After some discussion with customers and their local postal service, it appears that USPS ONLY reads the last 4 lines of the address.
Therefore if the first line of the address goes over 2 lines, their automated systems cannot find the full address (as it is now 5 lines long) and simply return the post!
This does not happen on Large Letter / Small Packet as the font appears to be smaller.
1 vote -
Tracking/delivery confirmation for letters
Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).
At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).
We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.
4 votesDelivery confirmations have been extended to cover a greater number of non-tracked services and formats, and we will continue to review the services and formats we can offer delivery confirmations for.
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Add extra items collected with my collection to the email confirmation
Add extra items collected with my collection to the email confirmation of what has been collected, so I have proof of posting.
I often want to send extra items with my booked collection. However, the extra items do not appear on the email confirmation of collection. This leaves me without proof of posting. The email should include booked and extra items.
3 votesWe are considering improvements to collection that will ensure you receive confirmation of all packages collected.
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Create User Roles and be able to assign permissions
As a mailing house we send thousands of items out on behalf of multiple clients. Clients are always asking us if we can share delivery reports to show tracking for items sent and dispatch dates etc. It would be good if we can create an user account which could only see specific information based on Trading name for example. Where the client could look up there own customers to see where items are and get tracking information without us having to download the information and share spreadsheets
2 votes -
Filter by channel in batches
We have a lot of Channels that we send items to every day and they have to be manifested separately. Due to the new and "improved" version of the site, checking batches now unticks selected batches. This has now made it harder to find group the channels together. I would prefer if you could just keep functionalities of older versions, but if you prefer making changes then allowing us to filter by channel in the batches section would be great.
It would also be great if you didn't require me to clear the filters every time I import and apply…
1 vote -
Electronic customs declaration
Why is the electronic customs declaration only for 8 items? Probably it is enough if to send abroad a small parcel. But if to send a big parcel of 5 or more kg, then it is a tricky to declare all items. Could you please improve the declaration adding more lines to declaration.
3 votes -
Click & Drop Desktop Forgets Password
The latest updates to Click & Drop desktop randomly forgets your password when the app starts up.
It may be related to Click & Drop Desktop updating, or Windows updates, however it never used to happen and is very annoying when you rely on the service being on!
5 votesHi, thank you for your message, We will investigate how log in behaviours are working in our new version of desktop and update here in due course. If you find this issue recurring, please contact the help desk so that we can investigate further.
Many thanks
Click & Drop Team
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Feedback for new Click & Drop page interface
Unfortunately the new interface is a downgrade form what we had.
Once we select an order we want to add shipping method to, it takes you to a new page where you do not see what the order product was. So you have to go back again...unnecessary extra steps.
these new designs should not be done by people that don't actually use the platform. You are making changes that make things easier for Royal Mail but harder for the customers. Totally illogical..This is another point that makes us move more of our business to other couriers..
Royal Mail leadership…2 votes -
3 votes
We will consider this request for future development.
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Why for an International Tracked & Signed parcel does it let you select a collection Date & Bring My Label when booking but then disapear?
Click & Drop lets you select a Collection & Bring My Label for an International Tracked Signed parcel - It is clearly stated as an option after the country (France) has been selected - Then once you've been duped into thinking that it will be collected and a label brought, (I have photos if you want proof!) the final order page after payment shows no collection
or label being brought. There is an option there to add a Collection but no longer the Bring My Label option. Completely useless when your printer is broken. There's no way of using QR…1 vote
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