General
377 results found
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Add option to print only postage labels without order information
I would like to be able to print postage labels without out the order information included. I know you can have this as a spearate sheet but I do not want the order information at all as I can print a packaging slip from shopify already.
1 vote -
At login have an option to stay logged in
I use the Click & Drop system integrated to my eBay account.
Orders come in through the day and I find I am entering the login details 10 or 12 times in that day.
Most annoying and frustrating waste of time.2 votes -
Bug: Tracked 24/48 always need bank authorisation
I'm hardly ever asked to authorise payment on my banking app for 1st and 2nd class postage, but as soon as I include a tracked service it is guaranteed to need authorising. It is starting to get annoying logging on for a £3.50 payment when no other website does this.
2 votes -
Allow impersonating batch/orders when uploading them via Click & Drop API
At the moment Orders/Batches submitted using API are without any user assigned. This makes it hard for users to find the batch they have created using our CRM. Tags that are allowed for items are not helpful as they are shown only in "order view" but not when viewing the Batches.
1 voteThank you for your suggestion.
This work has now been planned and this page will be updated with any further developments.
Kind regards,
Click & Drop Team
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allow users to sort 'product detail'
allow users to sort 'product detail'. I was hoping this would be in an updated version. Its what everyone wants and would make 300 orders per day easier to process. Usually it takes 1.5hours but this new version has increased it to over 2 hours as you have to hover over the order when they have ordered more than 1 item to see what they have ordered, whereas before i can see the 3-4 items they had ordered just from looking at the screen.
Also if you try to highlight a product number or tick the tick box but miss…3 votes -
apply postage within a batch without going back to main page every time!
Currently, in the old (better) C&D system, you can group together a bunch of orders as a batch, go into that batch and individually add postage without leaving that batches page. Now trying the Beta as it's being switched over permanently at the end of the month and when I press 'Apply' after selecting postage & filling in customs info etc for an order, it takes me back to the main orders page instead of just applying and closing that line so I can continue through the batch. I have to click back into 'Batches', 'Apply Postage' for the batch…
5 votes -
Please bring back Scroll Position memory
Please bring back Scroll Position memory when the order page is refreshed. It saved countless time during the day and reduced mistakes. When the order page is refreshed it now sends you back to the top of the page, its very frustrating, please change it back.
3 votes -
Marking orders as despatched (option to clear Old Orders)
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Summary
In relation to orders that have not been marked as despatched - Perhaps it would be helpful to:
1) Ensure that the system ignores older orders as clearly they have been dealt with after a certain timeframe (1 week?)
2) Perhaps offer a way to filter this section by date, and have the option to simply clear old items.=======
Reasoning
I have Click and Drop intregrated with Ebay. In my personal use case, there is one part of the Click & Drop worklow that I do not normally use - the "Mark Orders as despatched" section -…
3 votes -
Print in alphabetical order rather than order number
I use several weights and several postAGE options per day but print the whole days in one go. I select postage by inputting in alphabetical order but when I print the labels they come off the printer in order number. It would make the process much quicker if it was possible to change the criteria for printing to alphabetical. Every now I then I check with support that this is not yet available and every support assistant agrees that it would be preferable but isn't available when printing. I use a Zebra GK420d thermal printer.
The sizes and weights all…2 votes -
Book a Collection For More Than 10 Items
I send 15-30 parcels each time, and I need to book it in batches of 10. Can you increase the limit please?
It confuses the postie, as the see a few parcels to collect, but there is over 20 I give, as it booked under a different code, so they do not see how may in total they will collect.
9 votes -
Include Printed Paper Rates for International Postage
I haven't been able to find an option to send "Printed Papers" small parcels weighing over 2kg to International addresses.
It should be possible to pay a supplement for each additional 250g up to 5kg but I haven't been able to find a way of doing it using Click & Drop.
Is there a way, or could it be added?
2 votes -
make it easier for users to leave feedbacks on C&D, without having to make a new registration.
I have just made a 1-line user feedback on how C&D works. To do that I had to register my email address, confirm the email link, set a new password and then log in. I am surprised I went through with it all. I'm sure there are a large number of people who got put off and stop trying to give you the feedbcack, as I would be myself most of the time. I prefer being able to just write the comment and submit. If you have to have user registration, it's better just to use your click-and-drop account details,…
2 votes -
bring back the 'back to orders' button which used to show up once you've applied postage to a batch. .
That must be the most common thing to do at this stage, but now you have to work out what's the least inconvenient indirect way to get back there.
2 votes -
allow direct access to channel reference from customer order
On the old click and drop system you were able to access the channel reference from which the customer had placed the order by clicking on the channel reference link which would be either Ebay, Amazon or our own website. This gave a direct link to the actual order placed by the customer. It also made it very easy to contact the customer if needed to discuss aspects of their order placed as well as view the actual items purchased by the customer. Now it is not an option and it makes it a more complex procedure by having to…
3 votes -
Add a declaration box for those sending restricted items to tick
When sending restricted items (a carving knife as part of a set in my case), the customer is asked to use the age verification service. However, having done that and before paying, they are asked to tick a box saying "I confirm that I am not sending any item that is prohibited or restricted in the UK or overseas", thereby in effect asking the customer to lie and thus potentially break the law because they ARE sending a restricted item. I have been told that what it means is that they are not sending a restricted item that doesn't comply…
1 vote -
Reduce Font Size on Address Label
When sending letter size packets to the US, I sometimes get them returned as "address does not exist". After some discussion with customers and their local postal service, it appears that USPS ONLY reads the last 4 lines of the address.
Therefore if the first line of the address goes over 2 lines, their automated systems cannot find the full address (as it is now 5 lines long) and simply return the post!
This does not happen on Large Letter / Small Packet as the font appears to be smaller.
1 vote -
Tracking/delivery confirmation for letters
Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).
At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).
We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.
4 votesDelivery confirmations have been extended to cover a greater number of non-tracked services and formats, and we will continue to review the services and formats we can offer delivery confirmations for.
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Add extra items collected with my collection to the email confirmation
Add extra items collected with my collection to the email confirmation of what has been collected, so I have proof of posting.
I often want to send extra items with my booked collection. However, the extra items do not appear on the email confirmation of collection. This leaves me without proof of posting. The email should include booked and extra items.
3 votesWe are considering improvements to collection that will ensure you receive confirmation of all packages collected.
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Create User Roles and be able to assign permissions
As a mailing house we send thousands of items out on behalf of multiple clients. Clients are always asking us if we can share delivery reports to show tracking for items sent and dispatch dates etc. It would be good if we can create an user account which could only see specific information based on Trading name for example. Where the client could look up there own customers to see where items are and get tracking information without us having to download the information and share spreadsheets
2 votes -
Filter by channel in batches
We have a lot of Channels that we send items to every day and they have to be manifested separately. Due to the new and "improved" version of the site, checking batches now unticks selected batches. This has now made it harder to find group the channels together. I would prefer if you could just keep functionalities of older versions, but if you prefer making changes then allowing us to filter by channel in the batches section would be great.
It would also be great if you didn't require me to clear the filters every time I import and apply…
1 vote
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