General
204 results found
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Support Labels 2 Go / QR Codes for International Labels
When you book a parcel for click & drop, you are given a QR code that can be scanned by a Royal Mail employee at one of their offices, which will then print the label, and job done.
Currently, when you book a parcel for international delivery you will not be given a QR code - it will just say "QR code unavailable".
3 votesThank you for your suggestion. We are currently working on extending Labels to Go QR codes to include international shipments requiring a CN22.
Kind regards
Click & Drop Team
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Show Username in Dashboard and Header
Can you please look into having the username clearly visible on the Dashboard of the Click and Drop Accounts. As a large Mailing House and since the swtich off of STL/SD1/T24 etc on OBA, we now have access to 12 C&D accounts, all with different end billing account numbers. This number is growing each week. We really need the username/account name to be visble somewhere on the Dashboard as we are alwasy swapping bewtween these accounts and it is very easy to genrate an order on the wrong account. It has already happended and we now have to go through…
6 votesHello,
Thank you for your suggestion and feedback. We are looking into the ability to add multiple accounts to a single login. We are hoping this availably from later this year or early next year.
Kind Regards,
Click & Drop Support
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Label Generation: Customise Document / Label Order
We have set Click & Drop for returns labels to print as well as the send-to address labels.
Consensus amongst the despatch staff is we don't want this because the send-to label comes out first, so they will end up using the wrong label. The despatch process is that the last task is to put the send-to address label on the packet.
I know you may think this is splitting hairs, but the reality is if we can’t have the returns label come out first, it’s useless. It’s just not worth taking the risk that parcels will be returned to…
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Support Sorting & Filtering Orders by SKU
Add SKU as an option on the orders ready to print page so they can be ordered by SKU. We print in SKU order but it would be very helpful to be able to see and select certain SKUs before printing for picking purposes.
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Validate Unit Values Against Order Value
When completing a Customs Declaration would it be possible to have a product values check as you currently have on the weights?
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Improve Post Code Validation
UK Postcodes. C&D accepts normal postcodes as eg AB12x3CD and AB123CD as valid but rejects AB12xx3CD as invalid (x represents a space). Surely it should be simple enough to either strip all spaces or reject those with no spaces.
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Amend a Future Despatch Date
As a mailing house we often future date orders so we can fulfil the items and print and attach the generated labels. Recently we had 6,000 items packed and ready to despatch but was then informed by our client we could not send the items. However the items would manifest in 2 days time as the future date would be met. There is no option to put items on hold or to add a week or more onto the future date. When i spoke to the help team i was told we would need to re-apply postage and print 6,000…
10 votesHi, thank you for your suggestion. We are considering ways to improve future despatch handling to allow users to change a future despatch date. We will update the status here when we have this planned for development.
Kind regards
The Click & Drop Team
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Add Order Totals, Order Line Totals and Tax to Despatch Note
Currently the dispatch note displays the product items but not costs. It would be handy to have an option to display this, along with a breakdown of tax and postage costs.
1 voteDear User,
thank you for your suggestion. We do not plan to implement this feature in a currently planned release. We will consider your suggestion for a future release.
Kind regards
Click & Drop Team
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Add Custom Label Positioning to OBA / Business Accounts
If you buy the suggested labels - 4 per page - you cannot choose the position of the label.
If you have small order numbers, you end up with lots of label sheets with unusable labels. This is wasteful. Bizarrely, personal accounts are able to customise the position.
3 votesThank you for your suggestion. We will consider adding custom label positioning to OBA accounts in future development.
Many thanks,
Click & Drop Team
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CN22 for BFPO
All BFPO require a CN22. Also in order to get the correct postage customers need to use the BF1 Postcode rather than the BFPO. BF1 and BFPO are classed as UK addresses, All BF1 postcodes and BFPO should automatically generate a CN22 like overseas addresses do.
9 votesThanks for your suggestion. We are making changes to support the generation of CN documents for BFPO addresses, we will update the status here when we begin to implement this feature.
Kind regards,
The Click & Drop Team
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Add Business Contact Details to Despatch Note
Allow business contact details (email, phone) to be added to customer's despatch note.
1 voteDear User,
Thank you for your suggestion, we will consider this for future development.
Kind regards,
Click & Drop Team
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Show Package Format on Open Orders Page
On the orders open page there are lots of headings to choose from to display or hide, but there isn't a way of showing if the items are parcels or large letters.
5 votesHello, this feature is in development and will be available soon.
Kind regards
Click & Drop Team
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WooCommerce Orders Are Importing with 'Unrecognised' Country.
When orders made via WooCommerce transfer over to Click & Drop, the county names are not displayed, and instead it shows the ISO codes provided by WooCommerce.
This request is to have these codes mapped to the county names to enable addresses to be complete and correct to avoid undelivered orders.
2 votesDear Users, We're sorry you have had some issues with data importing/displaying incorrectly. We will look into this and plan a fix if necessary. Kind regards The Click & Drop Team -
Shopify Orders Not Showing In Search
Shopify orders cannot be searched by any details (order ref / buyer name / address) using the search feature.
This issue has been going on since the start of the year.
1 voteDear User,
Thank you for highlighting this issue; we are sorry it’s causing you inconvenience.
We have a fix in plan and will let you know when it has been resolved.
Kind regards,
Click & Drop Team
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Don't Include VAT in CN22 Totals
If orders are imported from Woocommerce (I don't know if the same happens with other platforms), the CN22 customs values are populated with prices incl. VAT.
As the IOSS limits (and general customs values) are based on prices excl. VAT, this leads to wrong customs calculations or IOSS shipments being charged during import, as the declared value (incl. VAT) now exceeds 150€.
Please display prices on the CN22 excluding VAT.
4 votesHello,
Thank you for your feedback. We are continually reviewing our customs solutions in relation to new schemes such as IOSS.
Kind Regards,
Click & Drop Support -
Display the Barcode in the Orders panel
When we purchase labels to send international, a barcode is being generated and placed on the labels.
In order to speed up the proof of postage process when dropping them at the office, they give us a receipt with all the barcodes dispatched that day.
However, those barcodes are nowhere to be seen in the control panel, so it is impossible to connect the dots if one of those orders gets lost to quickly identify, raise a lost inquire form, etc..
Can you add that Barcode code in the orders panel please?
2 votesHello,
Thank you for your feedback. We are considering a way to support this idea for future developments. Thank you for your suggestion.
Kind Regards,
Click & Drop Support -
Allow Filtering of Orders by Trading Name
I would love an option to filter Orders by Trading Name, so they can be processed separately. It's very time-consuming to filter by channel.
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Add integration for Ecwid
Do you plan to integrate with Ecwid ?
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Add integration for CUBECART
API for CUBECART needed.
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Print Manifests with Print Assist
It would be really useful if manifests could be printed using Print Assist. Currently, we use Print Assist for labels but then have to manually open the manifest PDF and send to print at the correct printer with the correct settings. It would save us a lot of time if this happened automatically like with the labels.
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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