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263 results found

  1. Editing Return Address and Removing Duplicates

    Using other addresses for return labels, moving house, errors can all impact on the return address function. Unfortunately the system saves all of these for eternity. Could there be an edit/delete function to ensure accuracy? Less waste and diversion?

    1 vote

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  2. Add More Detail To Invoices

    It would be useful to have information on the invoice i.e letter, large, parcel etc.

    Every line just shows the same item Royal Mail 24/48. You can only work out which is which by dividing total by quantity.

    Can we also have the price per item shown on the line.

    2 votes

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  3. Adding 'Product name' to Manifested Orders report

    Can we add "Product name" column to the XLS export? It would vastly help to understand quantities of certain product shipped in a period of time

    2 votes

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  4. Service Total Including VAT Is Sometimes Incorrect

    We have noticed that on occasion the price of a service + VAT sums to a 1p more or less than the total.

    This has meant we have had to manually reconcile accounts.

    6 votes

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  5. Support Safe Place Details For Collections

    Can we have a field to include safe place details for collections such as lock codes for a parcel box. Currently on Business Click and Drop it only has fields for an address so I have to be in when I book a collection.

    7 votes

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  6. Add option to Mark Collections as Delivered / Completed

    I have spoken to customer services who have recommended I go through this feedback link as there is nothing they can do. We have two "active" collections where the packages have already been collected and been delivered, so want to either cancel them or move them to "completed" just to keep our active booked collections clear and tidy with just actual collections we are waiting on to make things easier to manage. One of the collections has an amend or cancel option, however I keep getting an error message saying an unexpected problem has occured, with a different reference number…

    4 votes

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  7. Add a Method to Identify Orders From Know Scammers (Blacklist Address Book)

    Amazon A-Z is a well know internet scam these days and royal mail tracking does not do anything for Amazon, they still refund the customer. We have a couple of regular customers that do this, we can't block them like on ebay and with many orders we sometimes miss them. Just add a page where we can add names or addresses, that then come up with an alert when they buy. Like an exclamation mark similar to international orders. This would be beneficial to both us and royal mail as it would stop many claims.

    2 votes

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  8. Postage Method

    In the new BETA C&D when applying postage we must be able to see what postage method the buyer has selected. In the non BETA version we can slightly scroll up and can see what the postage method is, usually Royal Mail 48 but this changes if the buyer upgrades to RM24 and so on.

    On eth BETA version we cannot see what postage method needs to be applied to an order on the 'Apply Postage' page.

    3 votes

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  9. BETA UI orders list 'status' field - make optional

    Can the "Status" field be selectable under the column manager akin to other columns, as takes up screen space on small displays causing scrolling - it may not be relevant to all users when it just says 'manifested' for every entry...

    1 vote

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  10. Import Product Weight from eBay

    The biggest thing which is slowing me down is entering weight for each item after I sell it. It would be so much easier if click&drop OBA could import from ebay weights I enter , could we have this update ASAP please ?

    Its a lot easier to pick up my items enter all specifics once list it ,and when sell it everything ready to go buy labels and ship, no messing around with weight.

    6 votes

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  11. Beta Orders Grid: Cannot Select & Copy Text

    In the Beta version of the Open Orders Page, I am not able to highlight and copy text, such as channel order number, customer name, and postcode. These details are often used to check/match orders back in the platform or third-party software.

    1 vote

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  12. Add Ability to Sort by Weight in New Orders Grid

    The new Orders Grid is missing a feature found in the original.

    You can sort by weight, so that it shows the lightest in order down to the heaviest.

    2 votes

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  13. Shopify Integration: Include non-shippable products in shipping updates

    If a Shopify order contains a non-shipable product add-on (like engraving or gift wrap) the App doesn't update the order status to fulfilled when the label is printed. Which it did previously.

    Shopify handles these product enhancements as a non-standard temporary product which has no option to set a 'Product Location' or 'Requires Shipping' status.

    I won't be the only person seeing certain orders not switch to being fulfilled when the label is printed.

    The prior version just marked the shopify order fulfilled when the label was printed. You probably need an option to allow this or all these orders…

    1 vote

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  14. Add tracking numbers to confirmation email

    Currently the order confirmation email gives the name and address + QR code for each parcel but not the tracking number, it would be very useful if you could add that please to save logging in and going through order by order to get them.

    1 vote

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  15. Support More Than 2 SKUs On 6x4 Labels

    A lot of our customers buy several items at once.

    The SKU area on the 6x4 thermal label only shows 2 of the SKU in total.

    We use the SKUs on labels as a packing list.

    The character limit for SKUs is 100, but only 2 of our SKU appear on the label (approx. 10 characters) and there is still plenty of space for them all to be printed. If there is space available for 100 characters on the label.

    4 votes

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  16. Use The Same Login for Click & Drop and UserVoice

    Make it easier to provide the user feedback by having the same username and password to log in to both.

    4 votes

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  17. Future dated for shipping rules

    Shipping rules to integrate with future dating orders (for example, future date them x amount of days)
    To allow postage to automatically apply, print and pack the order but it won't be manifested until manually done or x amount of days have passed.

    1 vote

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  18. Country of Origin codes

    Under Settings/Customs, the drop down menu for Country of Origin needs to separate Northern Ireland from the rest of the UK (GB).
    Since January 2022 the Country of Origin code for Northern Ireland is XI.

    For GB it is XU.

    1 vote

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  19. Increase Maximum Search / Filter Length

    In the last 4 months click and drop reduced the filter characters, this means that I can no longer print my orders in batches it took months of phone calls to work out what had gone wrong. Simply put, a job which I could do in under an hour is now taking me 8 hours due to this change. Please increase the characters on search filter again.

    1 vote

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  20. Show the Parcel ID in Click and Drop

    As Amazon now seems to require the Parcel ID entering for STL Large Letter orders (for Valid Tracking Rate) we really need the Parcel ID to appear in Click and Drop and also the Despatched/Manifested order reports. At present we can only retrieve this from the label above the 2D barcode.

    We don't use the Amazon integration so even if the Parcel ID now gets passed automatically to Amazon we cannot make use of it.

    1 vote

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