General
314 results found
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Allow me to edit my Collection address
At the moment I can only use the address as returned by your address look up, I cannot make any amendments to the address after I have selected it. I would like to add my house number in addition to the name, as my house is moiré readily identified by number.
Alternatively, add the ability to provide some instructions for a collection address.
1 vote -
actually turn up to collections that I have booked
There's only about a 50% chance that you actually turn up to a booked collection, multiple times I have had to book several collections before you actually pick it up, it is ridiculous
2 votes -
limit customs value field to 2 decimal places as it is breaking payments
Our website sometimes passes a customs value with more than 2 decimal places to click & drop; it is removing VAT for overseas orders which ends up like £3.4563 or something. There is no warning about this but payments will always fail, I only found out by changing things one at a time. Of course I should fix the website to only pass 2 dp but it is a standard woocommerce so loads of people are probably having this issue.
3 votes -
Filter by more than one product so all orders containing these products are selected
I sell products that are the same weight and price so when customers buy 2 or more it is hard to manually select parcels containing the correct products.
I would like to filter on more than one product so I can see a list of orders containing those products.
1 vote -
Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref
Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref number have nothing to do with GDPR!
2 votes -
At the point where a sender address has been selected the page should not show that collection is available when it is not.
It is very irritating to have to get a postage refund because at the point of purchase collection was promoted as available, but once the postage has been paid for a message pops up to say that it is not. The web site and databases need to be more 'joined up' . Clearly a different carrier becomes more attractive!
1 vote -
Search box results ordering is random ( can we have by most recent please)
Dear Support, When using the Search box on the website to find recent orders, when I search for Stuart for example, the results are not in date or order number and show up randomly. Can the results be listed in most-recent order/date please?
Please see screenshot below
https://imgur.com/a/uISrkvQIs it possible to have the results in date order (most recent) at the top please?
Thanks Stuart
4 votesThank you for your suggestion.
The work is now planned and this page will be updated once it has been done.
Kind regards,
Click & Drop Team
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Sending to a local post office to hold for collection
Have an option of sending to a local post office to hold for collection by customer.
2 votes -
Tracking status for international orders
Why does the Click & Drop system never show international orders as delivered when it is shown as such in the Royal Mail app.
3 votes -
Ability to bulk export billing addresses (including emails) to XLS
Currently, if you use the "export to XLS" it does not include the billing address and email associated with the order. I require the ability to export this information in bulk as this is the only way to extract customer email addresses from orders from marketplaces.
1 vote -
Custom 'Shipping Service' Names
Allow us to rename shipping services, so it's easier for users to recognise what service is for what. For example, I have the following services I use regularly;
Tracked 24
Royal Mail Tracked 24 LBTNow I know it's a Royal Mail service, so it's not necessary to say that... LBT, unbeknownst to me until recently, means it's a letterbox item - ie, large letter. I would love to be able to rename them to;
Tracked 24 - Parcels
Tracked 24 - Large LettersYou can add aliases (make sure you don't use spaces....) although this is only for use…
4 votes -
Click & Drop Desktop Forgets Password
The latest updates to Click & Drop desktop randomly forgets your password when the app starts up.
It may be related to Click & Drop Desktop updating, or Windows updates, however it never used to happen and is very annoying when you rely on the service being on!
5 votesHi, thank you for your message, We will investigate how log in behaviours are working in our new version of desktop and update here in due course. If you find this issue recurring, please contact the help desk so that we can investigate further.
Many thanks
Click & Drop Team
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Add Ability to Adjust The Column Widths On Order Details Table
Currently, when you expand 'Order Details' to see a table of the contents of the order, the columns have fixed, uniform widths.
There's no way to adjust them manually, and no text wrapping, so if the contents of one cell is too long, it gets cut off and there's no way to read it.
Having all the columns uniform/the same width means that there are big spaces around the 'Quantity' and 'Price' fields (which are generally only a few characters long), and then 'Product name' is squeezed into the same width and cut off.
5 votesThank you for your suggestion. We will consider this for future development.
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Support Adding Credit to Accounts to Reduce Card Payments
Have the abililty to pre load the account with funds so that we don't have to authorise a credit card transaction or paypal transaction every time we produce a label
25 votesHi and thank you for your suggestion. We are considering ways to support payments without having to supply your card details for each transaction.
Many thanks
Click & Drop Team
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Support Permanent Setting To Include Post Office Drop-Off In Price
Please add a setting to pre-tick "Include Post Office drop off in price" for all orders and also include the setting in API and dropbox integration so that we don't need to edit every tracked 24 order imported and then tick the box manually.
5 votes -
Support Changing Trading Names After an Order is Created
We use multiple Trading Names when drop-shipping.
With the old order creation UI, the 'Trading Name' dropdown was at the top of the page. With the new Beta Create Order screen, the Trading Names part is further down the UI and therefore easier to miss.
Would it be possible to do one or both of the following:
Alter the layout so that the Trading Names dropdown is again at the top of the order creation UI
Make it so that the Trading Name can be changed for an already created order prior to applying the postage in the event of…
2 votes -
Make 'Despatch Date' Mandatory If 'Future Dated Orders' Selected in Settings
On 'Allow Future Dated Orders', I would like Planned despatch date mandated before I can move on to the 'Apply Postage' screen. I often mistakenly forget to enter the planned date.
1 vote -
Bug: Editing Customer or Product Details Not Reflected In Saved Products & Address Book Entries
When you edit the customer address / product details during create an order, if you delete a line of text, it shows correctly on screen. However, the printed label (and entry in the address book) has the original line of text rather than the blank field.
The only way around this is to edit the address / product data in the address book / product list before creating a new order.
This needs correcting, as I often end up having to request a refund for labels because of this.
3 votesWe are working on improvements on how address book referenced data can be amended as part of an import of orders, or during the create order process.
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Automatically select ADD' Customer Delivery instructions' to orders when doing as Batches
Your new web interface deigns for CLICK and DROP - really need to address the need automatically select ADD' Customer Delivery instructions' to the print labels..... at present its a manual instruction which looks like a after thought bottom right of screen - many operators may miss this critical message!
thank you
1 vote -
Mandate PO Box / Tax Identifier Number When Mandated by Destination
Mandate PO Box numbers when sending to Dubai or UAE, when using Royal Mail tracked services.
When posting to Brazil or Portugal you are required to Provide a Tax Reference Number, unless this box is filled you can't post the item
For Dubai / UAE, shipments requires a PO Box number.
If data is required, then it should be marked with asterisk and be mandatory.
2 votes
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