Stop messing about with Royal Mail On-line services!
Has no-one at Royal Mail ever heard the expression "if it ain't broke don't fix it". I've just been forced to use Click & Drop after years of using other means of on-line payment & label printing. I found the whole experience as user-friendly as a cornered rat. To add insult to injury I found (after paying) that I couldn't take my Parcel to a Post Office. Please consider me no-longer a supporter of Royal Mail.
We are sorry to hear of the difficulties you have experienced with Click & Drop. This website is for general feedback about our service or website. We would strongly advise you to contact Royal Mail complaints who will be able to assist with the issues you encountered with your Post Office.