General
183 results found
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Search box results ordering is random ( can we have by most recent please)
Dear Support, When using the Search box on the website to find recent orders, when I search for Stuart for example, the results are not in date or order number and show up randomly. Can the results be listed in most-recent order/date please?
Please see screenshot below
https://imgur.com/a/uISrkvQIs it possible to have the results in date order (most recent) at the top please?
Thanks Stuart
4 votesThank you for your suggestion.
The work is now planned and this page will be updated once it has been done.
Kind regards,
Click & Drop Team
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limit customs value field to 2 decimal places as it is breaking payments
Our website sometimes passes a customs value with more than 2 decimal places to click & drop; it is removing VAT for overseas orders which ends up like £3.4563 or something. There is no warning about this but payments will always fail, I only found out by changing things one at a time. Of course I should fix the website to only pass 2 dp but it is a standard woocommerce so loads of people are probably having this issue.
3 votes -
Add in next / previous order button
When an order has been opened in a new tab there is a closed button in the bottom right of this window.
Please add a 'previous order' and 'next order' button here. This will enable us to travel through orders a lot easier.
2 votes -
eBay seller notes
The ability within a column on click and drop that would display our staff notes on orders from ebay. All of our orders have notes applied to them and they update regularly form the time the order is created, to the time the item is dispatched. It would be great if these "seller notes" would display somewhere in click and drop, and when updated on eBay, the updated note pulls through to click and drop.
2 votes -
Mixed Batch Orders are no longer working with whatever update happened 25-28th of March
How it used to work is even if you tried to apply postage to multiple orders at once it would add them to a Batch and let you individually select postage for each item in the batch even with mixed orders (International/Domestic)
But now when a batch is created with a Mix of International and Domestic orders you can't apply postage at all, for any orders!, the page's web elements break and a lot of them aren't loaded anymore, including the platform image.
Its pretty obvious some of the code is erroring out before everything can be loaded. Please fix…
1 vote -
Show condition on sold items in Click & Drop (new / very good / good / acceptable)
Checking condition direct on Click & Drop for sales is a nightmare when you sell both new and used products... having to manually go outside of Click & Drop to check all orders is not convenient. I am perplexed why this update was not already mentioned here or added already. Please fix this - add "new", "like new", "very good", "good" and "acceptable" which can be imported from eBay.
1 vote -
Allow printing of manifest where the pdf controls which pages are standalone, which pages are double sided
Previously when click on print manifest on double sided, the pdf knows automatically that local posts go on a single page and international goes on a double page. Now after the update, it is all merged together which means I have to consciously click print twice and set the pages. These pages need to be separate as they need to be attached to the relevant mailing bags.
1 vote -
Suggestions For New Orders Grid
New order page only shows one product per order and "+ 1 more item". This creates extra steps to see what an order contains.
When applying postage, it opens in a new "tab" and you are unable to see what products are in the order.
The font colour for product SKUs is too light and small, so it is more difficult to read.
Order details should not open in new tab as it breaks the flow of the page.
Customer name and postcode should not be in the same column, as it makes it more difficult to quickly scan for…
6 votes -
Add Ability to Adjust The Column Widths On Order Details Table
Currently, when you expand 'Order Details' to see a table of the contents of the order, the columns have fixed, uniform widths.
There's no way to adjust them manually, and no text wrapping, so if the contents of one cell is too long, it gets cut off and there's no way to read it.
Having all the columns uniform/the same width means that there are big spaces around the 'Quantity' and 'Price' fields (which are generally only a few characters long), and then 'Product name' is squeezed into the same width and cut off.
5 votesThank you for your suggestion. We will consider this for future development.
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Look at the issue with integrating Amazon Japan - we've reported this numerous times over 4 years
We've had issues with the information transferring from Amazon Japan to Click and Drop. We've been given many many reasons why this hasn't been done. The latest is that it isn't a priority. Are we the only ones to have this issue?
1 vote -
Enter a field for repeat customers with a simple 'R' as our offering changes for people returning
Our first time buyers get a free gift bag. We have no easy way of knowing that they are returning customers from the fields displayed. An extra column stating "N" new or 'R' would be a massive help.
1 vote -
Allow Product export with all data fields enabled
I'm surprised that this isn't possible already? If I export all of my Products to a csv file, I don't get any of the customs data at all? I can't understand why this isn't included as standard, as it's all in the same place/database surely?
So if I want to do any batch updates to my products, I have to build all of the customs data from scratch, which is incredibly time-consuming.
1 vote -
Print in alphabetical order rather than order number
I use several weights and several postAGE options per day but print the whole days in one go. I select postage by inputting in alphabetical order but when I print the labels they come off the printer in order number. It would make the process much quicker if it was possible to change the criteria for printing to alphabetical. Every now I then I check with support that this is not yet available and every support assistant agrees that it would be preferable but isn't available when printing. I use a Zebra GK420d thermal printer.
The sizes and weights all…1 vote -
Support Safe Place Details For Collections
Can we have a field to include safe place details for collections such as lock codes for a parcel box. Currently on Business Click and Drop it only has fields for an address so I have to be in when I book a collection.
8 votes -
Commodity / HS Code Changing
We've been using customs code 95041000 for video games for years in the default setting for click & drop
https://business.parcel.royalmail.com/settings/customs/. We don't upload item description or customs code on each order.The last two international orders have description of contents: 'packing tape' insead of 'video games' and code '3919100951' instead of 'video games' on the CN22 generated by click & drop. Please can you look into this as it must be a change at your end e.g. defaulting to a generic description/code rather than the one in our settings.
7 votes -
Custom 'Shipping Service' Names
Allow us to rename shipping services, so it's easier for users to recognise what service is for what. For example, I have the following services I use regularly;
Tracked 24
Royal Mail Tracked 24 LBTNow I know it's a Royal Mail service, so it's not necessary to say that... LBT, unbeknownst to me until recently, means it's a letterbox item - ie, large letter. I would love to be able to rename them to;
Tracked 24 - Parcels
Tracked 24 - Large LettersYou can add aliases (make sure you don't use spaces....) although this is only for use…
4 votes -
Set label formats depending on the user who's logged in, not for all users on the same account
When you change the label size, it will change it for all users on the system instead of each user account. This can be frustrating when one user uses a 6x4 label and the other uses a 4x3 label. It would be better if there was a system where you can set it for each user or set as a global, just in case you had many user accounts.
1 vote -
Stops orders from being unselected if you accidentally open and then close one
When selecting multiple orders manually, if you accidentally miss the tikbox it opens an order (that's fine), when you close that order however your whole selection is then unselected.
1 vote -
Remove the default to the last selected function, especially when it was delete & need a deleted orders section to retrieve from.
Remove the default to the last selected function, especially when it was delete & need a deleted orders section to retrieve from.
1 vote -
The following is what the previous interface had and would like to get on new one
- RESET ORDER
- we could reset order and see the service changed instantly and could set dispatched by other courier with out going back to new order box.
- ORDER VALUE
- we could use low to high or high to low when making labels, would love to get that on new interface 3-ADDING SHIPPING SERVICE WHILE HIGHLIGHTING MULTIPLE OF THEM -We could highlight a bunch of orders orders while checking price customer paid to make labels accordingly
1 vote
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