General
527 results found
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Add Chile 'RUT' pre-tax registration scheme
Add Chile's RUT to pre-tax registration schemes, as eBay are now collecting sales tax, and Chile Post require all incoming items to have tax pre-paid. Items without this marked on them are subject to customs processing delays.
2 votes -
Add DDP for Large Letters to the USA
Add Large Letters with DDP for the USA please.
80% of my orders are Large Letters to the USA and today I had to send them as Parcels which has increased my shipping costs hugely.11 votes -
Collections from other addresses
Why is there not the same facility as the WDMO for arranging collections? A collection on the WDMO system was easy to arrange and the driver collected the item and when they arrived they had a label to attach to the item.
Now we need to add the collection address to our own business address and email a label for the to the person the item is being collected from, this seems another step backwards4 votes -
improve quality of thermal labels
The thermal labels have a line down the middle of them. I thought this would get better after paying for them, but no. This line goes through the customs and tracking number. so I end up having to print about 10 labels to get just one that is ok.
1 vote -
Issue VAT receipts with email confirmation when not having an account
Provide VAT receipts in confirmation / label email
6 votes -
Allow copy & paste / drag & drop into address search box on Create Order page
On the new Click & Drop “Create Order” page, the “Search for an Address book entry or a UK address” field no longer allows copy & paste or drag & drop of addresses.
This was possible in the previous version and was a huge time-saver when processing orders from platforms like eBay and Amazon Seller Central.
At the moment:
You can still paste or drag & drop into fields like Name, Company, Email, and Phone Number
But the address search box does not accept pasted or dragged textThis means addresses now have to be typed manually, which:
Slows down…2 votesThank you for your feedback.
We are currently working on resolving this and the fix for this issue should be out in the near future. This page will be updated once the issue is resolved.
Kind regards,
Click & Drop Team
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Boom
Boom
0 votes -
postage cost reporting for tax purpose
It would be really handy if there was a report to see what I have paid on postage by day month or year (so I can use it for tax deductions) ???
3 votes -
Revert to previous Click and Drop
Please allow users the option to revert to the previous version of click and drop. The latest version which was forced upon us without notice is shocking. Whoever created it has obviously never processed shipments as it is all over the place and unclear to see if address details have been input correctly
2 votes -
Creating address function
Have noticed after upgrade that the ability to enter data has changed and makes it more time consuming
1. create another - this I notice has been added back in, thank you
2. when 'creating another' the cursor would automatically go back to search for new data, you now have to click into cell
3. once you found the correct data, you could enter and the cursor would automatically go into the cell to enter name, you now have to click into cell
Please look at the above and help us enter the data as swiftly as we were able…2 votes -
Allow Merging of more than 16 items.
I often have customers oder 30 or more items as I do live auctions. It would be great to be able to merge more than 16 at once.
2 votes -
Make IOSS drop down choice available through the C&D API
I try manifesting international orders through the Click & Drop API.
There is one step that I cannot do:
The Customs Details require selecting "IOSS DDU" or "DDU" (sometimes also "DDP"?)
The API only allows setting these fields: customsDutyCosts, IOSSNumber.
How can I select this information to manifest and ship the orders without the online API?1 voteHi,
In order to provide the Delivery Terms, such as "IOSS DDU" or "DDU", via the API then please use the `deliveryTerm` field.
Details of this can be found on the Redoc page under "Orders > Create Orders > Items" at https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync
We hope that this information is useful, but if you do require further support please do not hesitate to contact us via the Support Page https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
Kind Regards,
The Click & Drop Team
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Improve Click & Drop
Click and drop is becoming infuriating.
Despite sending the same size of package with the same postage I have to click through too may items, surely it should be possible to create a default item profile including the payment options.
The payment process keeps defaulting almost everytime - it partially lands then goes to an error page.
And often the postage labels don't download, I have to go back, search for the order and re-generate the labels.
This is adding so much time an annoyance to running my business.1 vote -
Improve Click & Drop
Click and drop is becoming infuriating.
Despite sending the same size of package with the same postage I have to click through too may items, surely it should be possible to create a default item profile including the payment options.
The payment process keeps defaulting almost everytime - it partially lands then goes to an error page.
And often the postage labels don't download, I have to go back, search for the order and re-generate the labels.
This is adding so much time an annoyance to running my business.1 vote -
Update the API specification for the customsDeclarationCategory update
We received a notice from you about the changes to the customs declaration category, see below.
When I go the the Products page as suggested, I can see there are two new categories: Commercial Sale of Goods (B2B) and E-commerce Goods (B2C).
When I look at the current specification, it is still version 1.0.0.
In the customsDeclarationCategory field, these are missing.
Now, I wonder how to set these fields and if they are required.API: https://api.parcel.royalmail.com/
API spec: https://api.parcel.royalmail.com/doc/v1/click-and-drop-api-v1.yamlCould you please update your API specification to reflect the changes?
If you cannot do that, please let me know what…1 vote -
Remove Frames from the payment details page
When I go to the payment confirmation page, I need to print this off for a breakdown of the VAT charges etc - as that is not provided elsewhere for the Personal Account.
This has to be printed landscape in order to fit on an A4 page (at 60% scaling!)
However, because you use frames (with a scrollable section for the individual orders) the printout no longer shows every line item - only the visible ones.
Better still would be an ability to download an invoice from the payment!
1 vote -
create an order page May 2026
So we have now been forced to use the new page layout without the problems being sorted.
The major one, which is VERY annoying, is that the Trading Name dropdown is at the BOTTOM of the page. This is important because, when you change it to a different one to default and then chose "create another" the Trading Name goes back to default!!
The only benefit to the old page (not the old old page just removed but the good old page which had create another and the name stayed put) was that the name stayed put.
With the trading…
1 vote -
Price of postage
Once I have an order and want to select a postage service there are no prices?!?
How do I choose a service if I can't see the price? Would you go to a shop and pay whatever the shop decides?
The prices fpor services might differ for each account but YOU know all that information so YOU can put it in.
2 votes -
Postcode address search
I have to write in an entire address to pull it out of a drop down menu. That's a rubbish feature. You may not know this but the UK is broken up into postcode. There are only a few addresses in each so why don't you let the use put in a post code and select the address froma drop down.
If you are going to have a "just start typing" search, then make the search results match what's typed in. I can type 70% of a full address and the results drop down still contains pointless way off results.
…
1 vote -
IOSS PDDP - Poland an Issue
For some reason today when shipping items to Poland, I can only set the customs section to DDU or IOSS DDU.
This means that I have collected the IOSS VAT (correctly) but the customer will still have to pay the customs duty. Is it just Poland for some reason - yesterday I could select DDP (duty paid) for EU countries but not sent anything to Poland since this came in.
In any case, why are Royal Mail then charging a £1 handling fee on top - what exactly are they handling?
It is a nightmare as I have collected extra…
1 vote
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