General
404 results found
-
Provide an option to make the "Order reference" a required field
Would it be possible, please, to give the option to set the "Order reference" field as required so it cannot be left blank? This would mean that all shipments can be referenced to their corresponding delivery note, pick list, or whatever other internal reference a company uses to identify shipments sent using Click & Drop. As a bonus, you could add an editable description so that the user can add what that reference is in brackets - i.e. "Order reference (delivery note)".
2 votes -
Add option to change sender details in Customs Settings
I'm having difficulty finding where C&D picks the sender name for the Customs Settings. I've looked at every trading name (for different locations) etc and have been unable to find where it selects the sender details to edit that for applicable orders. It should be easy to change, but it's a maze of unknown origin.
2 votes -
Allow EDITS to orders
I find it very frustrating that as soon as I click on the order, I can't edit anything in it. All I can do is select the kind of postage it needs. I now have one order which needs itemized content for customs forms and I can't edit it, I can't add to it. Why should we not be able to edit the orders?
2 votes -
Need better tracking status updates
The tracking details, especially on international orders, does not update at all until the shipping is either delivered or is returned. I'm getting quite a few complaints and pressures about this from buyers.
We're in 2025. I am sure there must be a way for the postal services to have constant tracking updates, not only for international deliveries, but for local deliveries with the whereabouts can be tracked regularly.3 votes -
Increase the merge function limit to orders 90 days old.
I can't see why the limit should be 31 days, why have a restriction? I create custom items which can take 8 weeks, so if a customer wants to wait and combine their postage with an 'off the shelf' item I can't facilitate that due to the merge 31 day limit.
1 voteThank you for your feedback.
We have limited the merge order functionality to 31 days for system performance reasons, but we will review whether extending this limit is feasible.
For the time being, in this scenario you will need to create a new order, or clone the existing order to proceed with a merge.
Kind regards,
Click & Drop Team
-
Have an easier way to complain when you have incorrectly charged us for a wrong size package.
Twice now you have incorrectly charged us when you think a Large Letter should be a Parcel.
The first one had a picture of a Card Backed Envelope being handed to my customer, so there was no dispute and you eventually refunded the charge.
The second one we only found out about because the invoice was a different amount to what we expected so had to go through it line by line to find it. This one has no picture, but we have confirmation from our customer that it was a large letter which went through her letterbox.
I first…
5 votes -
Add column for postage price
Please can you add a column for the postage price paid in the orders overview.
4 votes -
Unexpeted error message appears when paying the postage on Clickanddrop since tuesday 7th Octobre 2025
Unexpeted error message appears when paying the postage on clickanddrop for business since Tuesday 7th October. Somehow managed to "pay and generate labels" for a few items 1 by 1. And now can't pay for anything. The integration with eBay working fine, apply postage OK, but when it's time to pay the error message appear asking to try in a few moment.
2 votes -
Report/enquire/request help with Tracking Number
Being able to Report a missing parcel or enquire/request further help with the Tracking Number in question from user Click&Drop account would be great. There is no easy way to contact Royal Mail if a parcel is undelivered. For example a Tracked 24 Track Your Item page says it has been delivered, but no PROOF image has been uploaded. The current system is a never-ending loop of contact pages.
2 votes -
Add Parcelforce Bookings to Click & Drop
Are there any plans to add Parcelforce bookings to the current Click & Drop OBA services?
In the past I have used the Parcelforce website to make booking without any issues and drop the items off at the Post Office. Today I fired up the PF website only to find that things are now done via the consumer version of Click & Drop site. Well all I can say is what an absolute pain in the butt it was to book a simple parcel compared to the old PF site.
Also the label shows how much I paid for the…
2 votes -
I think Click & Drop should pull in the tax info from eBay’s new “Tax details” section and add it to the address label.
eBay used to include things like ABN numbers (for Australia, Norway, etc.) in the address itself, so they automatically showed up when printing with Royal Mail. Now they’ve moved that info to a separate “Tax details” section, and Click & Drop doesn’t pick it up anymore.
It would really help if that tax number could still be added somewhere on the label, so the customer wont get charged twice.5 votes -
Allow notes to be added to label
When I send click and drop parcels, sometimes I need to be able to quickly show my partner which product he should be packing - if I could add this to the area that says "customer ref" on the posting label it'd help us a lot rather than having to hand write this info so it doesn't get mixed up.
5 votes -
Issue VAT receipts with email confirmation when not having an account
Provide VAT receipts in confirmation / label email
1 vote -
Create csv templates for order imports [My friends, I need your help]
As with the WDMA software, order imports are genuinely upsetting to use.
Some poor users (such as myself) are forced to navigate the byzantine system of order imports as integrations with stores from outside the UK are prohibited (why also).
I have a simple and - I think - elegant way to help: two csv templates.
Instead of providing the user with endless documentation on how she likely won't get the thing to work, why not provide a couple of a csv templates (domestic & international) for imports? An easy way for both the user and the system to know…
1 voteThank you for your suggestion.
Our team will put some csv templates together and this page will be updated once they are available to download.
Kind regards,
Click & Drop Team
-
Bug Fix: Customs Fee Wrongly being charged for Antiques to USA
We hope that you can help. After the introduction of tariffs to the USA the RM C & D was working perfectly, the system just calculating the 50p handling fee for all of the customs fee exempt items included under Chapter 97 Works of art, collectors' pieces and antiques. However since 16th September 2025 C & D has erroneously been adding the 10 % customs fee for Antique Of An Age Exceeding 100 years products, classed under HS Tariff 970690. Articles under this HTS code 970690 are DUTY FREE/Exempt. It does zero custom rate other categories in Chapter 97 subheading…
2 votes -
Allow users to buy labels to deliver to themselves
I often need to buy a label to provide to a supplier to ship goods to me. The website does not allow this, so I use the Click & Drop 'send an item' service to buy a label with myself as the destination, and the other party as the dispatcher. I arrange a collection from them and email them the label. It would be helpful if I could do this on the main website, but the sender address is fixed.
1 vote -
Default address is not being selected
The default address is not being selected when you purchase labels, and labels are printed with the wrong address.
The sender address feature in itself is confusing and appears hidden, meaning you don't know what it is until its too late. The full sender address should be visible during the label purchasing process so it can be changed if it is wrong. Once you start to select label, before checkout, you can no longer change the sender address which sucks. It should be easily edited up to payment point.
1 vote -
Make the Customs Duty Fee Accurate for parcels going to USA
Currently if you are a small business, sending under 20 parcels a week, you are apparently not seen by Royal Mail click and drop in needing accuracy in your business transactions. All goods are now charged a blanket rate of 10% duty plus £0.50 being sent to America even if it is not in line with the standard tarriff for the item you are sending. This is wrong and needs to be changed. Apparently it is accurate for OBA holders, but not if you hold a personal account. Please change this so we can go back to paying the actual…
1 vote -
Allow reports of Invoices and Despatched orders to cover longer periods
If personal data needed for accounting is lost, it becomes difficult to retrieve older records. The Click & Drop system only stores invoices and dispatch information for a little over one year. Requesting data older than that is extremely challenging, as there appears to be no direct way to submit a request or speak to someone for assistance.
1 vote -
Printing CN 22 Labels
I use the Standard A4 integrated S19 labels. This has always printed the CN 22 on a separate sheet, on the label at the foot of the sheet. The CN22s are now printing at the top of the sheet in portrait orientation meaning I am not able to use the sticky label. Can this be corrected.
2 votes
- Don't see your idea?