General
379 results found
-
PDDP parcels to USA, compensation on MPR
Instead of using MP7 for parcels to USA, I now have to use MPR in order to be able to pre-pay the USA Tariff. However, the compensation level on this is only £50, when on MP7 it was £150 I believe? Why is this?
The reason I am asking here is because communication with RM is virtually impossible. Phone calls take hours to be answered and emails more than a week, if you receive any response at all.
1 vote -
Give us the option of not pre paying tariffs for US customers so they pay it themselves
Ebay do not collect US Tariffs on behalf of the seller, but then when the seller posts the item to the US, royal mail pays the tariff and charges the seller. So the seller will pay the tariffs. Lots of people use ebay so why is there no option to let the customer pay the tarrifs, we only get to use pddp. Can we have the option to use a service where the customer pays.
1 vote -
US tax: form only calculates accurately for one item. Does not recalculate for multiple items
I am trying the new extended protocol for calculating US tariff charges in advance and the form does not seem to react when I add a second item to the order. Or if the order is created with multiple items. The form only displays the charge based on the cost of the first item on the list.
1 vote -
Add column for postage price
Please can you add a column for the postage price paid in the orders overview.
3 votes -
IOSS number didn't pulled into Click&Drop from Amazon and eBay recently
IOSS number didn't pulled into Click&Drop from Amazon and eBay recently, please fix it ASAP, recently the parcels sent to the EU all don't have IOSS number display so a lot of customers refused to pay the customs duty and return the parcels which value less 50eur. This error impacting our business now. please fix it ASAP
2 votes -
Have an easier way to complain when you have incorrectly charged us for a wrong size package.
Twice now you have incorrectly charged us when you think a Large Letter should be a Parcel.
The first one had a picture of a Card Backed Envelope being handed to my customer, so there was no dispute and you eventually refunded the charge.
The second one we only found out about because the invoice was a different amount to what we expected so had to go through it line by line to find it. This one has no picture, but we have confirmation from our customer that it was a large letter which went through her letterbox.
I first…
4 votes -
Customer (Receiver) EORI field should be added as field in the address book
Our address book contains saved details for regular customers, covering 99% of our orders. With the upcoming Windsor Agreement, an additional field should be introduced in the address book to store customers’ EORI numbers. This would eliminate the need to manually enter the EORI each time an order is created. Instead, it should be saved within the address book and automatically populated when placing an order, ensuring a more efficient and seamless process.
6 votes -
fix the problem of not being able to delete unwanted orders
I have been unable to delete unwanted orders now for several weeks, is this due to be fixed? my orders page is getting very cluttered with unwanted orders making it difficult to find the orders I do want
3 votes -
Bug - Notification uses sender email instead of recipient email
When generating an order with Click & Drop API, email notification goes to sender email address, not recipient email address. Can clearly see in our request we are sending the correct information.
1 vote -
make the shipping Cost option editable on the Address details Page
When you manually enter an order on Click and Drop there is an option for the Shipping Cost Box.
After an order is entered there is no option to enter a cost in this box.
I propose The Shipping Cost should be available to edit on the Address details page.4 votes -
Bug: Tracked 48 orders not Showing "We've got it" in click and drop - Just "Manifested" lable
Tracked 48 orders in the click and drop orders screen for business customers seems only to be showing "Manifested" status and not pulling through the "We've got it"
Click and Drop - Just shows Lable Generated > Despatched > Manifested
Royal Mail Website - Shows "We've got it"
Click and Drop order flow is missing the "We've got it" stage before "Delivered"
Please confirm you can replicate, and this bug will be fixed?
4 votes -
unexpected error message stopping me paying for postage
Since Friday I have been unable to make payments for postage - Can you help me?
1 vote -
1 vote
-
USA letters
I’m trying to create a label for a letter to send to the USA using code DP3 and I’m getting the following error:
"Error applying postage. Errors for order 63448: Customs Duty Cost (DDP/DTP) is not supported by the selected service to this destination”
Please can you advise a solution please?
1 vote -
Parcelforce login doesn't work with existing account
It says on Parcelforce that you can login with existing Royal Mail account details, but when I use the Click&Drop login details it can't recognise any account.
1 vote -
Pass through References from Click and Drop to Invoice for Tracked 24/48
When using Tracked 24/48, no reference is carried through from the Click and Drop orders to the generated OBA order or the Invoice. This makes tying up payments to the correct job very difficult for our Accounts Team, as usually we reference the Job Number in the Product Description field. With Tracked batches there is just a random order number generated which doesn't help anything. Using Departments is not the solution, as we have a unique job number / reference number for every order we do.
1 vote -
Change C&D so that it pulls through the weight of the item when bulk printing
When you tick lots of orders, so that you can bulk edit, it then asks the weight. but each order has a different weight. if bulk editing, it should blank out the order weight field and pull in the induvial orders weight so that I can select the same postage option for lots of different orders. otherwise I now have to create each shipping label separately and this is very time consuming.
1 vote -
Allow notes to be added to label
When I send click and drop parcels, sometimes I need to be able to quickly show my partner which product he should be packing - if I could add this to the area that says "customer ref" on the posting label it'd help us a lot rather than having to hand write this info so it doesn't get mixed up.
3 votes -
Address edits do not appear on labels
Bug report:
When there are errors in an address in Shopify, or perhaps buyers have filled in the whole address on one row, and you edit them to correct them - the faulty address still appears on the printed labels.1 vote -
My CN22 Labels for US are suddenly printing on separate pages
Is there a bug?
The CN22 Labels are not printing as an integrated A4 page any more.1 vote
- Don't see your idea?