504 results found

1. Price of postage

   Once I have an order and want to select a postage service there are no prices?!?

   How do I choose a service if I can't see the price? Would you go to a shop and pay whatever the shop decides?

   The prices fpor services might differ for each account but YOU know all that information so YOU can put it in.

   2 votes

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2. Postcode address search

   I have to write in an entire address to pull it out of a drop down menu. That's a rubbish feature. You may not know this but the UK is broken up into postcode. There are only a few addresses in each so why don't you let the use put in a post code and select the address froma drop down.

   If you are going to have a "just start typing" search, then make the search results match what's typed in. I can type 70% of a full address and the results drop down still contains pointless way off results.

   It's as if no one in the development team has entered an "order"

   I have to write in an entire address to pull it out of a drop down menu. That's a rubbish feature. You may not know this but the UK is broken up into postcode. There are only a few addresses in each so why don't you let the use put in a post code and select the address froma drop down.

   If you are going to have a "just start typing" search, then make the search results match what's typed in. I can type 70% of a full address and the results drop down still contains pointless way off results.

   … more

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3. Add Large Letters for USA

   Now we can only send orders to the USA as Small Parcels!
   This is costly, wastes excessive packaging for small items and not at all Eco Friendly. Not business friendly.
   It's unbelievable that it's an option for over the counter customers but not for OBA customers

   8 votes

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4. Constant "Sorry, an unexpected problem occurred"

   I get constant "Sorry, an unexpected problem occurred" when I am trying to finalise the postage labels, and they cannot be generated. This has been on-going for a probably two years now. It doesn't happen every time I try to purchase postage, but most of the time.
   Any idea when this problem will be fixed?

   2 votes

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5. Allow WooCommerce Customer Order Status to Sync.

   Please allow custom order statuses to sync to click & drop, not just "Processing" orders.

   Lot's of WooCommerce users use custom order statuses to manage orders, having only the "Processing" orders sync, leaves us to manually enter a large chunk of orders.

   An extra field in the settings page where you can write the slug of the extra order statuses would fix the issue, and allow us to continue using Click & Drop.

   7 votes

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6. Issues with payment of label

   Sometimes after importing orders via .csv and following the payment screen after applying postage it will come back with 'sorry there has been an error' .. please retry.

   You cannot retry it does not work.
   When looking at the orders they are all listed as FAILED however you can go into each order, one at a time and reprint label and it will oblige. You cannot reprint labels for more than one item at a time when they are in this state.

   This has been bugging me for months as it takes plenty of unecessary time to manually select and reprint each shipping label.

   Sometimes after importing orders via .csv and following the payment screen after applying postage it will come back with 'sorry there has been an error' .. please retry.

   You cannot retry it does not work.
   When looking at the orders they are all listed as FAILED however you can go into each order, one at a time and reprint label and it will oblige. You cannot reprint labels for more than one item at a time when they are in this state.

   This has been bugging me for months as it takes plenty of unecessary time to manually select and… more

   3 votes

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7. Add ‘tubes’ as a category on click& drop- as available on 'send an item'

   I have a click & drop account which syncs with Shopify. We sell mainly prints in tubes, and until recently we were able to send these as a small parcel. Now the dims for small parcels are far too small, but there is no dedicated tubes category (which there is on the 'send an item' service). The only option to send a tube on click & drop is a large parcel for which the cost is ridiculous- around £28 (Vs ~£6 on 'send an item'). This seem to be an omission- can you PLEASE add this functionality/category? Sending via unregistered 'send an item' is not viable for more than 1 or 2 items all the order info needs inputting manually whereas this is integrated on click and drop.

   Thankyou

   I have a click & drop account which syncs with Shopify. We sell mainly prints in tubes, and until recently we were able to send these as a small parcel. Now the dims for small parcels are far too small, but there is no dedicated tubes category (which there is on the 'send an item' service). The only option to send a tube on click & drop is a large parcel for which the cost is ridiculous- around £28 (Vs ~£6 on 'send an item'). This seem to be an omission- can you PLEASE add this functionality/category? Sending via unregistered… more

   2 votes

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8. Bring Back The Create Another Order Button on the Create Order Page

   Following the recent update we have lost the Create Another Order button on the Create Order page. This slows the process of manually adding orders a lot as we have to go back into the create order page from the overview page every time.

   2 votes

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   Started  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Thank you for your feedback.

   We are currently working on adding this functionality to the new page. This page will be updated once the change is made.

   Kind regards,

   Click & Drop Team

9. Bug report: Unable to legally buy postage to the USA for parcels worth more than £593 ($800)

   There is a critical bug in the new system for buying PDDP to the USA through click & drop. When declaring a package value of more than £593, the form errors out and fails to submit. The only way to buy postage for a package worth more than this value would be to falsely declare a lower value, which would be fraudulent.

   £593 is roughly $800, so I presume this bug is related to the threshold for the previous duty-free limit.

   8 votes

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   3 comments  ·  Send an Item / (Unregistered Click & Drop)  ·  Delete…  ·  Admin →
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10. new Create Order Page April 2026

    Friday 10th April 2026 the online create an order page worked well. All the bits you needed was there and you were able to create an order and NOT leave the form so the trading name stayed the same. That is the only reason we used the newer create an order page.

    So Tuesday 14th April i go in to create my labels and find its all change. I don't like change at the best of times but BACKWARDS CHANGES just make no sense. And then to tell us we have LESS THAN A MONTH to get used to it is really not on.
    It states we can use the old create an order page until 8th May BUT that "old" page is the REALLY OLD page which has NOT got the create and stay in form button.

    So you have removed a perfectly good page with a good facility and gone BACKWARDS.

    AND each order is still creating a new tab until you go into the batches page. This has been happening for weeks, since the last update, it used to happen after the update before and was corrected to stop creating so many tabs - slowing the browser down to an almost stop after 30 tabs were opened by click and drop.

    So please address the following BEFORE you apply any more changes.

    1. bring back the add and order and stay in form.

    2. stop the system creating extra tabs each time we add postage to an order.

    3. put back in drop down boxes all the stuff that is not needed when you are only creating labels.

    4. when you click in the order to check it and add postage that has all changed and everything is so much smaller. i have had to increase the size on my browser to be able to check the address! Why, what was wrong with the old page, no option to go back on this change.

    You really should be thinking about neurodiverse customers who can't cope with change without notice. It is a basic right that "disabled" customers are taken into account.

    Friday 10th April 2026 the online create an order page worked well. All the bits you needed was there and you were able to create an order and NOT leave the form so the trading name stayed the same. That is the only reason we used the newer create an order page.

    So Tuesday 14th April i go in to create my labels and find its all change. I don't like change at the best of times but BACKWARDS CHANGES just make no sense. And then to tell us we have LESS THAN A MONTH to get used to it… more

    1 vote

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11. Improve your website!

    Website is very poor - frequently have errors with logging into site, errors with generating labels, lack of option to arrange collection, overly complex interface for personal customers, site message frequently says sorry we have encountered a problem - with no guidance on what the problem is, or how to resolve it. Even leaving this feedback was full of errors - couldn’t log in, email verification links fail

    3 votes

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12. API - what is the minimal data to post to generate a label?

    I can successfully generate an order using the Click&Drop API. But for the label generation, I think that I need to also specify the shipping method.

    However, each time I post a new order with the field postage_details and add a carrierName, then I get a 400 Bad Request.

    The downloaded specification does include:

      PostageDetailsRequest:
        type: object
        properties:
          serviceCode:
            type: string
            maxLength: 10
          carrierName:
            type: string
            maxLength: 50
    

    However when I look at the https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync endpoint,
    I see no carrierName in the example. That seemed to be a problem when posting.

    Could you clarify which information is needed to successfully generate a label?

    I think that is:

    1. Feedback that the API spec does not match the example
    2. A question on what is required as guidance.

    Thank you.

    I can successfully generate an order using the Click&Drop API. But for the label generation, I think that I need to also specify the shipping method.

    However, each time I post a new order with the field postage_details and add a carrierName, then I get a 400 Bad Request.

    The downloaded specification does include:

      PostageDetailsRequest:
        type: object
        properties:
          serviceCode:
            type: string
            maxLength: 10
          carrierName:
            type: string
            maxLength: 50
    

    However when I look at the https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync endpoint,
    I see no carrierName in the example. That seemed to be a problem when posting.

    Could you clarify which information is needed to… more

    1 vote

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13. Get C&D working with Safari on earlier Macs again...

    Until last week, C&D was working perfectly fine for eight years on our MacBook Air despatch computers with Safari and then an update from Royal Mail killed it. Royal Mail tech support advice is to buy newer laptops, which for a small business isn't going to happen. Developers should just do their jobs and make sure changes are backward compatible.

    6 votes

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14. Ditch the new layout and return to the old style. Absolutely nothing wrong with it. Now it's awful

    New layout is poor. Not as efficient, buggy, laggy and terrible. Sack the devs and restore to former version

    2 votes

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15. Ability to Hold or Draft Orders Imported from WooCommerce

    We currently use WooCommerce with the standard order workflow:

    • Processing = order imports into Click & Drop
    • Label created/despatched in Click & Drop = order marked Complete in WooCommerce

    One area that causes significant operational issues is when a customer provides an incorrect or incomplete shipping address.

    When this happens, we place the order On Hold in WooCommerce and contact the customer to obtain the correct address. Depending on how quickly the customer responds, the order may remain on hold for several days.

    The problem is that these orders continue to appear alongside normal orders in Click & Drop. As a result, every day when creating labels, we must manually identify and avoid processing orders that are awaiting a customer response. This creates unnecessary administration and increases the risk of accidentally shipping an order before the address issue has been resolved.

    It would be extremely helpful if Click & Drop could offer one of the following:

    1. Synchronise and recognise the WooCommerce "On Hold" order status and automatically place those orders into a separate held queue within Click & Drop.
    2. Allow users to manually move imported orders into a "Draft", "Held", or "Awaiting Customer" status within Click & Drop.
    3. Provide a simple option to exclude specific WooCommerce order statuses from the normal label creation workflow.

    This would reduce shipping errors, improve efficiency, and provide a much better workflow for businesses that need to temporarily pause orders while awaiting customer information.

    I suspect many WooCommerce users would benefit from this functionality.

    We currently use WooCommerce with the standard order workflow:

    • Processing = order imports into Click & Drop
    • Label created/despatched in Click & Drop = order marked Complete in WooCommerce

    One area that causes significant operational issues is when a customer provides an incorrect or incomplete shipping address.

    When this happens, we place the order On Hold in WooCommerce and contact the customer to obtain the correct address. Depending on how quickly the customer responds, the order may remain on hold for several days.

    The problem is that these orders continue to appear alongside normal orders in Click & Drop. As… more

    1 vote

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16. Ebay cancelled orders dont update

    Ebay cancelled orders dont update and drop off click and drop but other platforms that do have APIs and do similar functions to click and drop have this basic feature

    3 votes

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17. improve quality of thermal labels

    The thermal labels have a line down the middle of them. I thought this would get better after paying for them, but no. This line goes through the customs and tracking number. so I end up having to print about 10 labels to get just one that is ok.

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18. validate country in address

    There are problems with customers in the Channel Islands who still use the United Kingdom in their address for orders imported from eBay/Amazon marketplaces

    When imported into C&D the country then appears as "United Kingdom Excluding Channel Islands" and does not display all of the correct delivery options. For example there are no delivery options for Parcelforce where orders are over 2KG.

    The country should be "United Kingdom - Guernsey" or "United Kingdom - Jersey". There is no warning or error message from C&D.

    The addresses correctly state Guernsey or Jersey and they have the correct postcode. C&D should be able to validate the address and apply the correct country.

    If the user becomes aware of the problem and manually amends the country, then all of the shipping options are then displayed.

    It should be entirely possible for C&D to correctly identify the country based on the postcode alone and not default to "United Kingdom Excluding Channel Islands". If nothing else it should alert the user that there is a conflict between the country and the rest of the address details.

    There are problems with customers in the Channel Islands who still use the United Kingdom in their address for orders imported from eBay/Amazon marketplaces

    When imported into C&D the country then appears as "United Kingdom Excluding Channel Islands" and does not display all of the correct delivery options. For example there are no delivery options for Parcelforce where orders are over 2KG.

    The country should be "United Kingdom - Guernsey" or "United Kingdom - Jersey". There is no warning or error message from C&D.

    The addresses correctly state Guernsey or Jersey and they have the correct postcode. C&D should be… more

    4 votes

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19. Parcel Force manifest has no breakdown of customer name or number of cartons, only consignments

    Old WDM parcel force manifest used to clearly show the customer name and number of cartons, not just the number of consignments. Not knowing the number of cartons and blindly giving our boxes to the driver which just shows the number of consignments is clearly not workable. We used to have it, and we need it.

    2 votes

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20. Allow amend Channel Reference

    If sending an item under warranty (for example) it would be great to allow an edit of a cloned order number (to then add a suffix of w to highlight it's a warranty or a digit {1, 2, 3} to indicate the number of times this has been sent). Just a simple way of using pre-existing data in a way that is suitable for the company using Click & Drop.

    1 vote

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