General
466 results found
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Shopify Integration: Include non-shippable products in shipping updates
If a Shopify order contains a non-shipable product add-on (like engraving or gift wrap) the App doesn't update the order status to fulfilled when the label is printed. Which it did previously.
Shopify handles these product enhancements as a non-standard temporary product which has no option to set a 'Product Location' or 'Requires Shipping' status.
I won't be the only person seeing certain orders not switch to being fulfilled when the label is printed.
The prior version just marked the shopify order fulfilled when the label was printed. You probably need an option to allow this or all these orders…
1 vote -
Label Generation: Customise Document / Label Order
We have set Click & Drop for returns labels to print as well as the send-to address labels.
Consensus amongst the despatch staff is we don't want this because the send-to label comes out first, so they will end up using the wrong label. The despatch process is that the last task is to put the send-to address label on the packet.
I know you may think this is splitting hairs, but the reality is if we can’t have the returns label come out first, it’s useless. It’s just not worth taking the risk that parcels will be returned to…
9 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Future dated for shipping rules
Shipping rules to integrate with future dating orders (for example, future date them x amount of days)
To allow postage to automatically apply, print and pack the order but it won't be manifested until manually done or x amount of days have passed.1 vote -
Provide VAT Receipts / Credit Notes For Refunds
Accounts teams need a receipt or credit note for refunds and this doesn't seem to currently be available through click and drop.
4 votes -
Option to Add SKUs in C&D Reports
Currently, reports have everything what we need except SKU, which is important for generation of bills to our accounts of Amazon and eBay.
3 votesThank you for your suggestion. We will consider this request for future development.
Many thanks,
Click & Drop Team
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Amend a Future Despatch Date
As a mailing house we often future date orders so we can fulfil the items and print and attach the generated labels. Recently we had 6,000 items packed and ready to despatch but was then informed by our client we could not send the items. However the items would manifest in 2 days time as the future date would be met. There is no option to put items on hold or to add a week or more onto the future date. When i spoke to the help team i was told we would need to re-apply postage and print 6,000…
12 votesHi, thank you for your suggestion. We are considering ways to improve future despatch handling to allow users to change a future despatch date. We will update the status here when we have this planned for development.
Kind regards
The Click & Drop Team
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Increase Maximum Search / Filter Length
In the last 4 months click and drop reduced the filter characters, this means that I can no longer print my orders in batches it took months of phone calls to work out what had gone wrong. Simply put, a job which I could do in under an hour is now taking me 8 hours due to this change. Please increase the characters on search filter again.
1 vote -
Show the Parcel ID in Click and Drop
As Amazon now seems to require the Parcel ID entering for STL Large Letter orders (for Valid Tracking Rate) we really need the Parcel ID to appear in Click and Drop and also the Despatched/Manifested order reports. At present we can only retrieve this from the label above the 2D barcode.
We don't use the Amazon integration so even if the Parcel ID now gets passed automatically to Amazon we cannot make use of it.
1 vote -
Allow Changing Orders From Despatched to Label Generated
If a user has accidentally moved an order to Despatched, you can no longer book a collection for it.
We batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.
5 votesHello, we have this in plan.
thanks
Click & Drop Team
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ETSY BUG? - Store shipping method
Would it be possible to import the ETSY store shipping method as shipping rules are being impacted by this no longer being pulled in.
1 vote -
Show collections on Dashboard
Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.
4 votesHello, thank you for your suggestion. We will consider adding collections to the dashboard in a future release.
Kind regards
Click & Drop Team
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Add integration for Crafter's Market
Please consider adding an integration to Crafters Market. Thank You.
1 vote -
Smaller Shipping Label Formats
I send parcels to family in Australia and the postage is often significantly cheaper online but if it’s a small package, the label that prints out is too big for the available space. Is there a way to print out a smaller version of the postage label rather than having to pay a higher price at the Post Office?
6 votes -
Support Germany's LUCID Scheme
Now that Germany requires sellers to be registered with LUCID to send into Germany, we need a place in C&D to enter this information. Etsy has implemented LUCID support
4 votes -
Add Integration for Big Cartel
I understand there are many options for online stores but it would be good if Big Cartel could be added
2 votesHello, thank you for your suggestion. We do not plan to integrate with Big Cartel at this time but will nosier it for future development.
Kind regards
Click & Drop Team
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Revert back to previous order of printing labels and CN22
The print order seems to have changed again recently, for the worst.
Previously the CN22 was always printed on the top left of an A4. This meant that you could select a DIFFERENT position for the postage label. Now both the CN22 and the postage label are set up to be printed in the same location. Not very convenient.
This does not seem to be adequately covered in the settings options.
Ideally it should be possible to select a different position for each of the Label and CN22. If not revert back to the previous situation of the CN22 always…
2 votes -
CN22 for BFPO
All BFPO require a CN22. Also in order to get the correct postage customers need to use the BF1 Postcode rather than the BFPO. BF1 and BFPO are classed as UK addresses, All BF1 postcodes and BFPO should automatically generate a CN22 like overseas addresses do.
11 votesThanks for your suggestion. We are making changes to support the generation of CN documents for BFPO addresses, we will update the status here when we begin to implement this feature.
Kind regards,
The Click & Drop Team
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Show Username in Dashboard and Header
Can you please look into having the username clearly visible on the Dashboard of the Click and Drop Accounts. As a large Mailing House and since the swtich off of STL/SD1/T24 etc on OBA, we now have access to 12 C&D accounts, all with different end billing account numbers. This number is growing each week. We really need the username/account name to be visble somewhere on the Dashboard as we are alwasy swapping bewtween these accounts and it is very easy to genrate an order on the wrong account. It has already happended and we now have to go through…
7 votesHello,
Thank you for your suggestion and feedback. We are looking into the ability to add multiple accounts to a single login. We are hoping this availably from later this year or early next year.
Kind Regards,
Click & Drop Support
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Multi select different orders for different products and apply the same postage
As the product weight is already stored I want to be able to multi select DIFFERENT products and apply the same postage. So 20 orders are royal mail tracked 24 but are different products. At the moment you can only do this for items that weigh the same as you have to add the order weight again.
1 vote -
Assign postage rules by product name
I want the system to be able to automatically apply a postal service based on the name of the product. You can do it by price but if a large letter size and a small parcel size has the same price then it wont work.
As the order comes in I want it to know what service it is usually sent on and applies it automatically.1 vote
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