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486 results found

  1. user colum inside the ready for despatch window

    i have multiple packers. and it would be good to see what and how much they have packed. they all have there own user login. but i am unable to filter the user to see what and how much they have packed. can a Colum be added so the users can be seen and filtered please.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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  2. Don't overwrite item price when copying customs information to all orders.

    We want to copy customs information for all selected orders however this also overwrites the product price and we need the price to accurately reflect the amount paid for U.S. tariffs and IOSS to match

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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  3. Support older systems.

    There are still many people using older systems, so your policy of not supporting them is unreasonable, as you are losing customers because of it. I had to use a courier service for this reason. Therefore, I request that you reconsider supporting older systems that are still widely used. It is in your own interest to do so; otherwise, people will be forced to go elsewhere.

    This is what had happened:

    I could not send an item on-line, because I got the following error when trying to send through the web page: https://send.royalmail.com/ :

    "Unexpected Application Error!
    n.costs.toSorted is not…

    1 vote

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    0 comments  ·  Send an Item / (Unregistered Click & Drop)  ·  Admin →
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  4. 'Overwrite Exisitng Product Data' shouldn't overwrite/change the item price

    When selecting the overwrite existing product category, this shouldn't change the item price in the customs section as we need the price to exactly match the amount paid by the customer so that there aren't any descrepancies when it comes to import duties like IOSS and U.S. tariffs such as when a discount code is used it wont match the base item price.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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  5. Search Function is Broken

    The search function is currently not working correctly (for the past few days). When searching using a postcode / order number / customer name. It shows "No orders matching inserted date could be found. Even though there are orders that exist under this data. Tested across 30 different orders.

    I've called the click n drop helpline and the fixes advised were (fixes not worked):
    - Delete cookies
    - Log out and log back in
    - check internet connection

    It makes checking order status impossible for customer enquiries.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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  6. Constant "Sorry, an unexpected problem occurred"

    I get constant "Sorry, an unexpected problem occurred" when I am trying to finalise the postage labels, and they cannot be generated. This has been on-going for a probably two years now. It doesn't happen every time I try to purchase postage, but most of the time.
    Any idea when this problem will be fixed?

    2 votes

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    0 comments  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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