General
558 results found
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OBA Tracked 24/48 - scan the manifest at collection to confirm Royal Mail custody
OBA customers with regular Royal Mail collections have a significant gap in the Tracked 24/48 tracking journey.
We manifest our parcels, place them into the correct Royal Mail sacks and hand them directly to the Royal Mail collection driver. However, until an individual parcel receives its first network scan, customers can continue to see “We’re expecting it”.
In some cases, that first visible scan is not until the destination Delivery Office several days later. To the customer, this looks as though the retailer has created a tracking number but has not actually despatched the order.
Royal Mail already has all…
1 vote -
clear error messages when errors are fixed
When attempting to click on “Create and apply postage” with an error above such as an invalid email address, the buttons at the foot of the screen stay red with exclamation marks AFTER the error has been corrected. Could they change back to blue when all boxes are correctly filled?
1 vote -
allow users to press Enter to select a country
Please allow users to press Enter to select the first country in the pop-up drop-down list which appears when searching for a country; that way they wouldn’t have to switch between keyboard and mouse in the middle of entering a large amount of text.
1 vote -
Wait until phone number is entered before flagging it as non-UK
1) When typing a UK phone number, the "The phone number is not in UK format." dialogue box pops up above the phone number box while the number is being typed; when the number is completed the dialogue box disappears. This makes the screen formatting jump around and often makes the phone number box disappear off the bottom of the screen. A live look-up to check whether the phone number is in UK format as it’s being typed is not needed; just a check on entering the number would be sufficient.
1 vote -
Account number and posting location number have vanished from MY ACCOUNT section
What has happened to the 'My Account' section? It is no longer displaying account number and posting location number. This was used frequently as I have to include this information when contacting Royal Mail about the frequently lost and delayed parcels we have.
1 vote -
Revert to previous Click and Drop
Please allow users the option to revert to the previous version of click and drop. The latest version which was forced upon us without notice is shocking. Whoever created it has obviously never processed shipments as it is all over the place and unclear to see if address details have been input correctly
3 votes -
Shopify: add support for the order item return & exchange function
Please update the Shopify connector to support Shopify's order return/exchange function. Currently, when this really good Shopify function is used, Click and Drop does not see the exchange item, meaning Shopify sellers have to create the exchange manually.
How to action it:
You need to update the Shopify connector to detect newly created or updated FulfillmentOrder records on previously imported Shopify orders. Create a new Click & Drop shipment keyed by Shopify order ID plus fulfillment-order ID, importing only remaining fulfillable quantities. Exchange fulfillment orders must be eligible based on their own creation/update date and release status, rather than the…
1 vote -
Bring back the old version of the Edit Package Content feature.
Please bring back the old version of the Edit Package Content feature. The new version is very inconvenient and unnecessarily complicated to use. It feels unintuitive, makes the workflow more difficult, and adds extra steps without providing any clear benefit. The old version was much more straightforward, efficient, and user-friendly.
At the very least, users should be given the option to choose which version they want to use. If some people prefer the new version, that’s fine, but those who find it inconvenient should still be able to use the old one.
1 vote -
Stop charging the £1 handling fee for none PDDP EU countries.
The following countries do not allow pre-payment of the 3 Euro customs duty. Croatia, Czech Republic, Greece, Hungary, Lithuania, Luxembourg, Poland, Romania, and Slovenia.
So why are you still charging the £1 handling fee?
Is the logic too difficult for your IT dev team or is it the managers that are just too stupid to see the problem and instruct the team to fix it?
Do better.
Here's a thought as well. I had to use AI to find this list of countries so I didn't get any more surprises when trying to create a label. Royal Mail did not…
1 vote -
RM tracking page doesn't work
RM's tracking page has disappeared completely and doesn't work at all. Instead, once you add the tracking number you get the 'get help' page.
On that note, when will RM have better tracking? All other delivery provider has daily tracking updates, with RM I get constant complaints from customers that the tracking is not updated and they don't know what happened to their delivery. It's an endless waste of time having to deal with customers asking where their parcel is.1 vote -
Dear Royal Mail Customer Services, I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of sma
Dear Royal Mail Customer Services, I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of small tweaks could make it even easier to use.
Recently, when posting an item in the early hours, I found it hard to scan the QR code from my phone.
And once I'd progressed, it wasn't clear at what point the label would print, especially since the screen warns not to post unlabeled parcels. A simple prompt such as “Label will print after the next step”, would make the flow more intuitive.
I also noticed that some…
1 vote -
Allow a 10-digit customs code within Products and Uploads
We are now only able to upload or enter a 6-digit code for our products. You can select the 'HS Code & Description auto-lookup' within settings but this also then changes some of our product descriptions inaccurately.
We really need to be able to upload all of this information and deselect the auto-lookup so that it is not changed.
For example, our ceramic mugs.
I checked the code on the Zonos system (used by Royal Mail), which suggests the following:
Ceramic drinking mug 6912003510
I imported this product info into click and drop and placed a test order.
Click and…1 vote -
Re instate the VAT amount on a PRINTED payment summary. We have to write it on at the moment
You do not understand. To go to payments and invoices will show VAT for the MONTH. I need to see the VAT for one payment summary invoice. The VAT will show on the payment summary ON SCREEN but with a printed payment summary the VAT does not show. Until recently VAT did show on a printed payment summary ,someone has altered the software. Can you modify the software so VAT shows on a printed payment summary
2 votes -
Click & Drop API specification file improvements
The API specification file can be used to generate programming stubs in several languages.
Location: https://api.parcel.royalmail.com/doc/v1/click-and-drop-api-v1.yamlThese are some update suggestions. I believe, they might make it easier for programmers to work with the API.
(1) Update the minor version number.
info:
version: 1.0.0This is always the same. I would appreciate it if the number increases when there is a change. This makes it easier to check for compatibility.
E.g. for the Python package, I would like to document compatibility clearly via version number and and not via a date of update. https://niccokunzmann.github.io/python-royal-mail-click-and-drop-api/(2) host
host: api.parcel.royalmail.comThis field…
1 vote -
Add Chile 'RUT' pre-tax registration scheme
Add Chile's RUT to pre-tax registration schemes, as eBay are now collecting sales tax, and Chile Post require all incoming items to have tax pre-paid. Items without this marked on them are subject to customs processing delays.
2 votes -
Tracked24/48 service for OBA accounts with label generation
In order to have the Tracked24/48 services enabled on a Click&Drop OBA account, Royal Mail require you to send 1000 items a year. Anything under that and you can use a Personal Click&Drop account to send Tracked services on a PAYG basis.
However the Click&Drop API only supports label generation on OBA accounts. So if you are a SME that sends less than 1000 tracked items a year, there is no way you can use the API to automatically generate labels. This seems like a huge oversight.
Can we allow the API to generate labels for tracked services on a…
1 vote -
Implement PPWR 2026
With the introduction of PPWR 2026 across the EU on 12th August we need to be able to get packages out to the EU without registering for every one of the 27 EU Countries about the envelopes we are using to send items!
Not sure if Royal Mail have implemented any of this into its systems - especially if we connect via PDDP.
1 vote -
Add DDP for Large Letters to the USA
Add Large Letters with DDP for the USA please.
80% of my orders are Large Letters to the USA and today I had to send them as Parcels which has increased my shipping costs hugely.11 votes -
Collections from other addresses
Why is there not the same facility as the WDMO for arranging collections? A collection on the WDMO system was easy to arrange and the driver collected the item and when they arrived they had a label to attach to the item.
Now we need to add the collection address to our own business address and email a label for the to the person the item is being collected from, this seems another step backwards4 votes -
improve quality of thermal labels
The thermal labels have a line down the middle of them. I thought this would get better after paying for them, but no. This line goes through the customs and tracking number. so I end up having to print about 10 labels to get just one that is ok.
1 vote
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