General
501 results found
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Customer EORI & UKIMS numbers addition to address book
Any delivery to Northern Ireland by a business now needs the customs declaration fields filling in to comply with the Windsor Framework. If there were fields available in the address book to store EORI and UKIMS numbers, these could be automatically added to a job rather than copy / paste entry, or manual entry which leads to errors. If the customer was not UKIMS registered and the account holder was declaring, the system could use the account holder's EORI number and UKIMS number stored in the company details field.
1 vote -
Add Order Weight to XLS Report Export
When exporting dispatched orders to XLS in the Reports area, include the order weight field. Our business is monitoring our carbon impact, therefore requires the weight in order to calculate c02.
1 vote -
royal mail tracked delivered to wrong house major problem
We had a customer inform us the tracking online showed the parcel was delivered to a completely different area of her street, across a road and in a cul-de-sac.
She needed the items urgently to complete her grandsons birthday present of a Panda.
I rang RM and got a nice chap a week ago who said the postman would go back to that address and retrieve the parcel and deliver it to the correct address. He also said i should claim for the miss delivery as is my right.Yesterday, 6 days later, the customer said she still had not…
1 vote -
Fix the new create order screen
The new C&D create order screen is a step backwards.
Retain the Post code while we go and check the rest of the address, like used to happen on the old screens.
And why add all the detail for the product and weight but not let us select the postage at the same time?
These new screens create more effort rather than less
1 vote -
can we have "Tubes" designation for click and drop? we have tubes in normal post an item but not in click and drop??
normal post an item has Tubes as an option to post things including sizes and weights, how come Click and drop doesn't have this, i use click and drop every day but have to use small , medium and large package pricings
thanks
1 vote -
1 vote
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Navigation of the website is incredibly difficult
The Royal Mail’s disparate collection of websites are impossible to navigate. One minute you are on the Royal Mail site, click a button and it looks like you are on Click and Drop (why are these even separated), then at another click you are on Parcel Force. Using the Send a Parcel button seems to randomly take a payment and produce a label but where is it? I have hunted high and low and it isn't in the Royal Mail collection of previous orders and neither is it in the Click and Drop collection of previous orders. I have the…
1 vote -
Click & Drop ITROLP turning up twice
When I send a large letter to Germany, I see two shipping options with the same shipping code: ITROLP
How is that represented in the API if they have the same code? Is one obsolete?
International Tracked (£50 compensation)
See details
ITROLP
Up to £50 Tracked, IOSS £9.65 £0.00 £9.65International Tracked (£250 compensation)
See details
ITROLP
Up to £250 Tracked, IOSS £12.15 £0.00 £12.152 votes -
BUG: Cannot make payment
After cancelling a payment that it seems did not cancel properly, I cannot make any payment at all for which I assume is related to the previous payment not cancelling properly and am just shown the following error for 3 days:
An unexpected error occurred. Please wait a few moments and try again.4 votes -
I'm getting regular 'unexpected problem' errors
I'm ending up with a lot of "Sorry, an unexpected problem occurred." when I try to print labels, or when the purchase is completed. They started to become regular occurance since the last update.
7 votes -
2 x 1D Barcodes on tracked lables
Some labels I receive from other shipping systems now include 2 x 1D Barcodes on tracked labels - the second same barcode where the "logo" can be applied to the bottom of the lable.
Click and Drop doesn't have the option to support this. Now baring in mind this 1D barcode is used for the automated sorting, I can understand why some of the big players are putting it on the label twice.
Is this something you plan to roll out to all users to help speed up the automated sorting?
1 vote -
Can't pay now with new update...
It's frustrating when tech developers with no experience at all in selling and using C&D create all the "improvements" to features - which only adds a new layer of problems and time waste instead of actual improvements.
The latest version makes it impossible to pay for the postage. The payment name and address is now fixed to the default sender address and you can't change it to anything else, or add payment details freely. The default SENDER address doesn't necessarily reflect the billing or card details.
1 vote -
Why do we need to enter billing name and surname everytime I purchase a label, guys that's time wasting exercise. Please sort this out
Why do we need to enter billing name and surname every time I purchase a label, guys that's time wasting exercise. Please sort this out. It's 2026 why this cannot be done automatically
1 vote -
user colum inside the ready for despatch window
i have multiple packers. and it would be good to see what and how much they have packed. they all have there own user login. but i am unable to filter the user to see what and how much they have packed. can a Colum be added so the users can be seen and filtered please.
1 vote -
A lot of label print error
I get a lot of errors with "Sorry, an unexpected problem occurred." when trying to print labels.
3 votes -
Don't overwrite item price when copying customs information to all orders.
We want to copy customs information for all selected orders however this also overwrites the product price and we need the price to accurately reflect the amount paid for U.S. tariffs and IOSS to match
1 vote -
Support older systems.
There are still many people using older systems, so your policy of not supporting them is unreasonable, as you are losing customers because of it. I had to use a courier service for this reason. Therefore, I request that you reconsider supporting older systems that are still widely used. It is in your own interest to do so; otherwise, people will be forced to go elsewhere.
This is what had happened:
I could not send an item on-line, because I got the following error when trying to send through the web page: https://send.royalmail.com/ :
"Unexpected Application Error!
n.costs.toSorted is not…1 vote -
'Overwrite Exisitng Product Data' shouldn't overwrite/change the item price
When selecting the overwrite existing product category, this shouldn't change the item price in the customs section as we need the price to exactly match the amount paid by the customer so that there aren't any descrepancies when it comes to import duties like IOSS and U.S. tariffs such as when a discount code is used it wont match the base item price.
1 vote -
Search Function is Broken
The search function is currently not working correctly (for the past few days). When searching using a postcode / order number / customer name. It shows "No orders matching inserted date could be found. Even though there are orders that exist under this data. Tested across 30 different orders.
I've called the click n drop helpline and the fixes advised were (fixes not worked):
- Delete cookies
- Log out and log back in
- check internet connectionIt makes checking order status impossible for customer enquiries.
1 vote -
Allow EDITS to orders
I find it very frustrating that as soon as I click on the order, I can't edit anything in it. All I can do is select the kind of postage it needs. I now have one order which needs itemized content for customs forms and I can't edit it, I can't add to it. Why should we not be able to edit the orders?
5 votes
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