General
309 results found
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Senders Reference to be visible on invoice or invoicing reports
The invoice batches tracked parcels together the reports available only shows the tracking number RM have supplied making it impossible to reconcile against our own accounts. Senders Reference is supplied which is the reference we have for the order so believe this should be visible against the invoice somewhere.
1 vote -
2 votes
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Allow "Send tracking with order notes" to be turned on without "Mark orders as dispatched" turned on
Please allow us to turn on the option to send customers the tracking number via Woocommerce order notes, "Send tracking with order notes", without having to enable the "Mark orders as dispatched on channel" option.
We regularly have customers order multiple items, some of which may be back-order or pre-order items. When we receive these orders we often ship the in-stock items straight away, while keeping the order "On hold" until the back/pre-ordered items arrive.
We can't turn on the "Mark orders as dispatched in channel" option as this would automatically mark as Complete orders where there have been partial…
2 votes -
The RM app doesnt work on foldables with a change of orientation
See the attached screen shots and look at all the information vanishing when switching from portrait to landscape on the Honor magic v2 (a £1600 phone). It does exactly the same on the Samsung galaxy fold 5 too.
You have an issue with your reactive design not adapting properly to anything not in a 16:9 aspect ratio.
See the images attached taken moments apart, one in portrait and one in landscape. The RM app is the only app out of the dozens ai use daily to have this fault, so it is not a hardware issue, it's bad coding and…
1 vote -
9 votes
Thank you for your suggestion. We plan to introduce a feature to mark orders as despatched upon collection or have otherwise entered the Royal Mail network.
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Allow update tags
Can only set tags on create
Too inflexible especially when the orders in click & drop are created by some third party integration.
Would be super useful if we can edit tags even after an order has bee created
1 vote -
Allow filtering order by multiple values
Would be useful to filter by multiple order number, multiple post codes, multiple email addresses
1 vote -
Fix 'bring your label' feature, it doesn't work when re-booking collection
When re-booking collection or when adding multiple pre-paid items, it's not possible to add 'bring your label', it's a bug on your system.
Specifically, I was returning Nespresso capsules for recycling and could only add 'bring your label' to one out of 5 bags in my order.1 vote -
Detect Channel Islands postcodes and automatically set their destination to Jersey/Guernsey not Mainland
When orders from Ebay, Amazon and other channels come through to C&D via the API, it would be extremely useful if the destination country could automatically show as the relevant Jersey/Guernsey not Mainland UK, as the customs label does not automatically generate without this. Ebay orders and most amazon orders to Jersey and Guernsey appear as "mainland UK" but with Jersey or Guernsey postcodes.
6 votes -
please explain how new 'Auto Print' will operate with API
We're concerned to see you're discontinuing support for the 'Print Assist' integration. Despite your claim that you had previously let people know about the new 'Auto Print' introduction from 1/10/24, with only 2 weeks to go, yesterday was first time your announcement was made on the CnD website and we have not had any email notification prior to this.
We use the click and drop API and not the C&D desktop app. As there is no "automatic print" of created labels with the API integration available (like there was with the Dropbox integration) we retrieve and send a label pdf…
1 vote -
Make it so we can edit the batch name
When making a batch it would be good to have the option to change the name of it so on the batches page they can be differentiated easily and I can print the one I want.
2 votes -
Product details column, sort by A-Z
In product details why can't we sort alphabetically, allowing us to print everything out in order?
1 vote -
allow us to retain/copy labels for cancelled sales order number to a new one
allow us to retain/copy labels for cancelled sales order number to a new one
1 vote -
Retain selected items after applying postage
If you tick certain orders in the 'New Order' folder and apply postage to an order all the ticked items are de-ticked.
It use to be that these ticked items were retained as ticked. Please change this back.
Please can you re-add this feature.
6 votes -
Recipient ID Number
Recipient ID number/
Posted to Portugal, RM asked for this, YET? no where to put it. Good thinking as always RM, ask for the number but hey we had to write it on the packet, its digital ,maybe add a little note next to the IOSS for areas that need this.
2 votes -
I suggest that you the windsor framework rules before 30th Sep 2024
It's only a month to go, so it would be good to see that click & drop can deal with the reporting changes
https://www.royalmail.com/windsor-framework?elqTrackId=3be5fb9a263146c186df18613d719100&elq=fd896d9bd60f4421ada0722b4e066ef0&elqaid=5181&elqat=1&elqCampaignId=6146&elqak=8AF5FF4DD74308558A58FC08C8BC94D954228B00775A06778A3D13337785143FE1D41 vote -
collection
Add a filter to orders with field "collection booked or not". This will allow us to easily see which orders do not have a collection booked yet and book it if so.
2 votes -
Print the Customer's Name on Returns Label
Allow the customer's name to be displayed on Returns labels. At the moment we have to cross reference their address on another system. It only shows their returns address, not the customer name.
1 vote -
Post Codes formatting errors
Please post code formatting errors, because post code entered like this: PP5 5XZ where double space is included generates errors.
So you will need to add filtering RegEx rules to handle this without generating errors. Also the lady on Royal Mail line 0345 2661 004 told me that the eBay customers often enters double city like London London which also generates some errors. I did not experienced any issues like this but address handling should be generally improved and as a developer I know this is easy and possible to achieve. Wondering why this is not done already.1 vote -
Add 'Store Postage Method' to the API
Currently via the API, there is no way to tell Click and Drop which shipping method you intend for the order to be shipped. You are only able to setup rules based on price.
The 'Store Postage Method' is only currently able to be used for integrations which Royal Mail themselves have written. This is a strange practice and makes the API only half feasible.
Please add this or another new parameter so we can specify our postage method by name rather than price.
1 vote
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