General
415 results found
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Bug: Tracked 48 orders not Showing "We've got it" in click and drop - Just "Manifested" lable
Tracked 48 orders in the click and drop orders screen for business customers seems only to be showing "Manifested" status and not pulling through the "We've got it"
Click and Drop - Just shows Lable Generated > Despatched > Manifested
Royal Mail Website - Shows "We've got it"
Click and Drop order flow is missing the "We've got it" stage before "Delivered"
Please confirm you can replicate, and this bug will be fixed?
5 votes -
BUG: Can't make payment, can't buy labels for past 3 days
I reported this previously, but it's now the 3rd day and I still can't use C&D and purchase labels. It doesn't matter what browser I use, when I am ready to pay and click the "Pay with debit or credit card" button, it just turns pale as if its processing it, but doesn't proceed to complete the task.
I have orders to process and can't use ther service at all. I've tried in Chrome, Firefox - none of it works.1 vote -
Can't buy or pay for postage since 29-10-2025
I am unable to pay at all for postage on C&D since yesterday. When I try to pay, and click the pay button, it turns grey and doesn't do anything. I've tried reloading. removing cookies, restrating - nothing works.
This is on Windows 10, Firefox latest version.1 vote -
IOSS number didn't pulled into Click&Drop from Amazon and eBay recently
IOSS number didn't pulled into Click&Drop from Amazon and eBay recently, please fix it ASAP, recently the parcels sent to the EU all don't have IOSS number display so a lot of customers refused to pay the customs duty and return the parcels which value less 50eur. This error impacting our business now. please fix it ASAP
2 votes -
Customer (Receiver) EORI field should be added as field in the address book
Our address book contains saved details for regular customers, covering 99% of our orders. With the upcoming Windsor Agreement, an additional field should be introduced in the address book to store customers’ EORI numbers. This would eliminate the need to manually enter the EORI each time an order is created. Instead, it should be saved within the address book and automatically populated when placing an order, ensuring a more efficient and seamless process.
6 votes -
how to work out which parcel you are overcharging me on
4 times in the last year you have put a surcharge on my invoices. 3 for sending a parcel as a large letter and one for an unreadable bar code.
All bar codes are readable when the are put in the mail sack. Something in your system must have messed the label up, why should we be "fined" for a problem in your system?
This goes for all 4, it is VERY difficult to work out exactly which parcel or large letter you are charging us for. We have OBA login which is supposed to help us work out which…
1 vote -
Products export only exports maximum 5000 rows/products. A big problem if you have tens of thousands of products requiring bulk updates
We have over 30,000 products within C&D and the quantity grows almost every week as new products come in. We have been using C&D for quite a few years now and over the years some of the data within C&D has become corrupted. For example, we have found that over the years, the original and correct item weights stored within C&D can often get overwritten by mistake with completely wrong values. These wrong values then get carried forward continuously leading to a number of surcharges in the form of "Admin Charge for underdeclared or mis-declared " packages. These surcharges have…
1 vote -
Inaccurate Goods Codes
I noticed that the customs feature in C&D brings up faulty Goods Codes with no option to select accurate codes from the drop down selection. For example, if I ship small bottles below 30ml it has a specific code (which I add in the customs settings). But C&D often automates the code, switching it to "baby bottle", and you can't actually change it to the accurate Goods Code because it can never find any other options for glass bottles except two.
1 vote -
Add customs duty costs & Other costs into product import
Currently you have to enter "customs duty costs" every time you process an international order... even though it is currently pointless. Can it either:
1. Be made a non mandatory field
2. Be possible to add a nominal number in via the product import (if we are doing this, can we also have Other costs to add in the 50p charge)1 vote -
Correct your errors
My idea is that you sort out an error before another occurs. For example, It's been a few months since I reported an 'unexpected error' after paying for labels, so that I've had to use 're-generate labels' option to print them. You told me that it is a known error and your tech guys were working on it.
Well, 3 or more months later and the error is still happening so: what's going on?
Then, a week ago (on the day you've updated the prices) another problem: on most on my products postage is no longer auto-applied - I have…
1 vote -
Bug - Notification uses sender email instead of recipient email
When generating an order with Click & Drop API, email notification goes to sender email address, not recipient email address. Can clearly see in our request we are sending the correct information.
1 vote -
make the shipping Cost option editable on the Address details Page
When you manually enter an order on Click and Drop there is an option for the Shipping Cost Box.
After an order is entered there is no option to enter a cost in this box.
I propose The Shipping Cost should be available to edit on the Address details page.4 votes -
unexpected error message stopping me paying for postage
Since Friday I have been unable to make payments for postage - Can you help me?
1 vote -
Make Dark Mode Available
As someone who spends long hours working with admin panels on Click & Drop, I’d love to see a native Dark Mode option implemented across all dashboards.
2 votes -
1 vote
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USA letters
I’m trying to create a label for a letter to send to the USA using code DP3 and I’m getting the following error:
"Error applying postage. Errors for order 63448: Customs Duty Cost (DDP/DTP) is not supported by the selected service to this destination”
Please can you advise a solution please?
1 vote -
Parcelforce login doesn't work with existing account
It says on Parcelforce that you can login with existing Royal Mail account details, but when I use the Click&Drop login details it can't recognise any account.
1 vote -
Pass through References from Click and Drop to Invoice for Tracked 24/48
When using Tracked 24/48, no reference is carried through from the Click and Drop orders to the generated OBA order or the Invoice. This makes tying up payments to the correct job very difficult for our Accounts Team, as usually we reference the Job Number in the Product Description field. With Tracked batches there is just a random order number generated which doesn't help anything. Using Departments is not the solution, as we have a unique job number / reference number for every order we do.
1 vote -
Change C&D so that it pulls through the weight of the item when bulk printing
When you tick lots of orders, so that you can bulk edit, it then asks the weight. but each order has a different weight. if bulk editing, it should blank out the order weight field and pull in the induvial orders weight so that I can select the same postage option for lots of different orders. otherwise I now have to create each shipping label separately and this is very time consuming.
1 vote -
Fix issue requiring labels to be regenerated
For a couple of months now labels haven't been generated after payment has been made. I have to return to the dashboard, seelect the transaction from the "Awaiting Dispatch" transactions, and the regenerate the label with custom positioning. Is this a known problem, or am I doing something wrong?
1 vote
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