General
515 results found
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can we have "Tubes" designation for click and drop? we have tubes in normal post an item but not in click and drop??
normal post an item has Tubes as an option to post things including sizes and weights, how come Click and drop doesn't have this, i use click and drop every day but have to use small , medium and large package pricings
thanks
1 vote -
1 vote
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Navigation of the website is incredibly difficult
The Royal Mail’s disparate collection of websites are impossible to navigate. One minute you are on the Royal Mail site, click a button and it looks like you are on Click and Drop (why are these even separated), then at another click you are on Parcel Force. Using the Send a Parcel button seems to randomly take a payment and produce a label but where is it? I have hunted high and low and it isn't in the Royal Mail collection of previous orders and neither is it in the Click and Drop collection of previous orders. I have the…
1 vote -
Click & Drop ITROLP turning up twice
When I send a large letter to Germany, I see two shipping options with the same shipping code: ITROLP
How is that represented in the API if they have the same code? Is one obsolete?
International Tracked (£50 compensation)
See details
ITROLP
Up to £50 Tracked, IOSS £9.65 £0.00 £9.65International Tracked (£250 compensation)
See details
ITROLP
Up to £250 Tracked, IOSS £12.15 £0.00 £12.152 votes -
BUG: Cannot make payment
After cancelling a payment that it seems did not cancel properly, I cannot make any payment at all for which I assume is related to the previous payment not cancelling properly and am just shown the following error for 3 days:
An unexpected error occurred. Please wait a few moments and try again.4 votes -
I'm getting regular 'unexpected problem' errors
I'm ending up with a lot of "Sorry, an unexpected problem occurred." when I try to print labels, or when the purchase is completed. They started to become regular occurance since the last update.
7 votes -
2 x 1D Barcodes on tracked lables
Some labels I receive from other shipping systems now include 2 x 1D Barcodes on tracked labels - the second same barcode where the "logo" can be applied to the bottom of the lable.
Click and Drop doesn't have the option to support this. Now baring in mind this 1D barcode is used for the automated sorting, I can understand why some of the big players are putting it on the label twice.
Is this something you plan to roll out to all users to help speed up the automated sorting?
1 vote -
Can't pay now with new update...
It's frustrating when tech developers with no experience at all in selling and using C&D create all the "improvements" to features - which only adds a new layer of problems and time waste instead of actual improvements.
The latest version makes it impossible to pay for the postage. The payment name and address is now fixed to the default sender address and you can't change it to anything else, or add payment details freely. The default SENDER address doesn't necessarily reflect the billing or card details.
1 vote -
Why do we need to enter billing name and surname everytime I purchase a label, guys that's time wasting exercise. Please sort this out
Why do we need to enter billing name and surname every time I purchase a label, guys that's time wasting exercise. Please sort this out. It's 2026 why this cannot be done automatically
1 vote -
user colum inside the ready for despatch window
i have multiple packers. and it would be good to see what and how much they have packed. they all have there own user login. but i am unable to filter the user to see what and how much they have packed. can a Colum be added so the users can be seen and filtered please.
1 vote -
A lot of label print error
I get a lot of errors with "Sorry, an unexpected problem occurred." when trying to print labels.
3 votes -
Don't overwrite item price when copying customs information to all orders.
We want to copy customs information for all selected orders however this also overwrites the product price and we need the price to accurately reflect the amount paid for U.S. tariffs and IOSS to match
1 vote -
Support older systems.
There are still many people using older systems, so your policy of not supporting them is unreasonable, as you are losing customers because of it. I had to use a courier service for this reason. Therefore, I request that you reconsider supporting older systems that are still widely used. It is in your own interest to do so; otherwise, people will be forced to go elsewhere.
This is what had happened:
I could not send an item on-line, because I got the following error when trying to send through the web page: https://send.royalmail.com/ :
"Unexpected Application Error!
n.costs.toSorted is not…1 vote -
'Overwrite Exisitng Product Data' shouldn't overwrite/change the item price
When selecting the overwrite existing product category, this shouldn't change the item price in the customs section as we need the price to exactly match the amount paid by the customer so that there aren't any descrepancies when it comes to import duties like IOSS and U.S. tariffs such as when a discount code is used it wont match the base item price.
1 vote -
Search Function is Broken
The search function is currently not working correctly (for the past few days). When searching using a postcode / order number / customer name. It shows "No orders matching inserted date could be found. Even though there are orders that exist under this data. Tested across 30 different orders.
I've called the click n drop helpline and the fixes advised were (fixes not worked):
- Delete cookies
- Log out and log back in
- check internet connectionIt makes checking order status impossible for customer enquiries.
1 vote -
Allow EDITS to orders
I find it very frustrating that as soon as I click on the order, I can't edit anything in it. All I can do is select the kind of postage it needs. I now have one order which needs itemized content for customs forms and I can't edit it, I can't add to it. Why should we not be able to edit the orders?
5 votes -
allow small volume sellers to use one mailsack for 24 and 48, and maybe all post
I don't have many sales, so often I have about 10 items to post, but if I want to offer a choice between 24 and 48 to my customers, I have to hand in 2 bags and a third for international.
1 vote -
No longer able to added more than 20 HS Codes to a parcel
We used to be able to add more than 20 different HS Codes to parcels we send to Northern Ireland and as a Wholesaler who ships multiple products to customers in Northern Ireland this was extremely useful but for some reason this feature has now been removed. We use the import facility and then allocate the items to the relevant parcel as we have multiple parcels to the same delivery address.
1 vote -
I would like to suggest that shipping rules need to be improved.
I would like to suggest that shipping rules need to be improved as I tried to create the shipping rules but I failed because there isn't an option to enter the weight of the mailer box (Tare weight empty mailer box) where the products will be placed in. Result of this I can't use shipping rules as the weight would come up completely wrong.
I would like it if you could pass this message to some management team and they could make some improvements to resolve this issue ...and all businesses could set shipping rules which would be correct.
Needs…1 voteThank you for your feedback.
We are planning on introducing this functionality into Click & Drop. This page will be updated with developments regarding this feature.
Kind regards,
Click & Drop Team
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Order status slow updates on ebay since the new click and drop dashboard
Orders marked as dispatched are taking longer than they use to on ebay sometimes over a hour.
Before it was not very quick but its even worse now
I have called up and was told this is how it is but it needs to update quicker2 votes
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