General
390 results found
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Allow easy trading name changes in new orders (from Shopify)
There should be the option to select between trading names for new orders - even if you have a default trading name selected.
It doesn't allow you to do that for new orders coming from Shopify integration.
To change trading name (for occasional shipments with a different shipping pickup or location) you have to manually fill in the recipient address in a new order. Only then can you pick the trading name.
This is very time consuming and tedious.
The option should be available for all new orders selected for label purchase.
1 vote -
Add Temu integration
Add Temu Integration to Click & Drop
3 votes -
option to send and insure to USA with a value over £100
We need to be able to send parcels to USA and insure for more than £100 on click & drop DDP
1 vote -
Duplicate Name identifier
We have people, every single day that buy numerous products and check out individually every time. It's hard to find these peoples name in 1000 orders unless we really check them. It would save royal mail delivering to the same people 3/4 times if there was an alert for the same name or post code. We could then put them orders together and send in one package.
5 votes -
Bug "In Transit" twice for BPL orders rather than "Delivered" + 1 hour time difference
When tracking BPL 2nd Class Orders
By clicking on a click and drop order and following the order progress.There is a duplicate "In Transit" bug
"In Transit" is listed twice for BPL orders rather than the 2nd "In Transit" message being > "Delivered"
Also the + timestamp is 1 hour before delivery scanSo what is Delivered @ 11:43 - as shown on Royal Mail main tracking website
Is showing as In Transit @ 10:43 - shown inside click and drop order/manifestedPlease confirm you can replicate, and this will be fixed?
3 votes -
Shipping Rules - Filter eBay Orders by SKU, Shipping Rules by SKU's for eBay Orders
Please add filtering rule by SKU, so we can create more advanced rules. Mainly we have may orders that goes by other shipping company but they are still imported to the C&D account so we need to delete them manually every day. If we have rule that not allow to import certain SKU's that would make out work a lot easier. Hope more people will vote for it too. So simple to add but crucial for some businesses.
1 vote -
Make Dark Mode Available
As someone who spends long hours working with admin panels on Click & Drop, I’d love to see a native Dark Mode option implemented across all dashboards.
2 votes -
Add a 'Label Created By' Column to the Order Dashboard
We would like to suggest adding a column to the Royal Mail order dashboard that shows which user generated each shipping label.
This would be a valuable tool for handling post-shipment enquiries, as it would allow us to quickly identify and redirect any issues back to the individual who originally processed the shipment. It would improve accountability, save time, and enhance internal communication — particularly helpful when managing customer follow-ups. This feature would make a meaningful difference to operational efficiency.
2 votes -
Amend value options for "no commercial value"
If the user clicks on "no commercial value", an automatic value of £0.00 is assigned on the printed form. This guarantees that Irish Customs in the AnPost Office will reject the item and return to sender. I know this; I have spoken to them about it. They say a nominal value of £5.00 should be assigned. It is a disaster for my business, as training materials necessary for Irish trainees to use on an agreed date have not arrived, so that the arranged training date has had to be abandoned.
3 votes -
Some Customs Docs / AWBs are not printing in chronological order
We are having an urgent issue whereas AWBs in click and drop are not printing in chronological order, most are but some are not and it appears as totally random.
Once postage applied all is fine and in chronological order but then a few random ones go out of sync one the labels have been printed.
Also once manifested, the orders are not being marked as fulfilled in shopify and the tracking numbers are not uploading despite the 'mark orders as despatched on channel' icon (attached) being clicked.
It has been integrated with our Shopify for 2 years without issue…
1 vote -
Product details column, sort by A-Z
In product details why can't we sort alphabetically, allowing us to print everything out in order?
12 votesThank you for your feedback.
We are currently considering how best to implement this feature. Any further updates will be posted to this page.
Kind regards,
Click & Drop Team
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Fix Wordpress > WooCommerce Integration. Order Import & Send Tracking Notes is Broken.
Integration to WordPress > WooCommerce is unreliable
Problems.
- Ignores random orders when importing them into Click and Drop.
I had to delete the integration and create a new one to force it to get a week's worth of orders it ignored. Then today it has randomly missed three orders again. It worked for a few days reliably after making a new integration and is now unreliable again.
We need a way to force an order import from WordPress > WooCommerce.
- It only sends tracking as a note randomly. Many orders that are Tracked 48 don't get any tracking sent.
We…
1 vote -
Highlight an order in 'New Orders' window
It would be nice to have the ability to change the background colour or to otherwise highlight an order for an extended period of time to make it stand out.
If we receive an order but the item is out of stock, we keep that order in 'New Orders' until such time as it can be fulfilled. This can be several weeks in some cases.
The risk is that we may inadvertently send this item out, along with the rest of the in-stock items by mistake which alerts the customer that the item has been shipped.
If we could highlight…
2 votesThank you for your feedback.
It seems that for your use case, the order tag functionality might be helpful. Tags can be added to an order at the point of order creation and then you could filter your grid so that orders with a certain tag are not displayed. For more information on this functionality, you can consult our help guide.
Please note that we are planning on improving this feature by allowing users to add tags at any point of the user journey and we may allow for using different colour tags too.
Kind regards,
Click & Drop Team
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QR code for tracked returns
I have tracked returns enabled on my account, and can email / post a returns label, but a lot of people do not have printers nowadays, is there a possibility of having a QR code enabled to send to customers as this would make it a lot easier, I know the facility is available as ebay/amazon and some online stores already have it,
2 votes -
Feature Request: Click & Drop – Save/Auto-Fill EORI, Product Description, and Customs Info for Repetitive NI Orders
Hi Click & Drop team,
We’re a high-volume UK seller, and we ship dozens of parcels daily to Northern Ireland, including many repeat business customers. Since recent customs changes, especially under the Windsor Framework, we've noticed that:
Every business parcel to Northern Ireland now requires us to manually enter the recipient’s XI EORI number. For each parcel, we must also manually re-enter the product name, declaration category, goods description, and value.The "default customs settings" in Click & Drop don't apply properly to Northern Ireland shipments anymore, even for identical products or repeat buyers. This has become incredibly time-consuming and…
1 vote -
Enable Safeplace instructions for home collections booked via a third-party (e.g., Amazon)
The website displays an error with reference code d1859c2e when attempting to add Safeplace details for a collection booked via the Amazon Returns Portal.
2 votes -
Create user attribute to allow sub-user to see payment invoices
I've recently resolved a support case with Click & Drop Support where I was unable to access most invoices on the 'Payments' screen. The result of that case was that I can only access payments that had been made on my account and not any of the other sub-users.
Whilst this makes sense, the current user experience makes it seem like something is wrong as an error message is displayed saying the payment couldn't be found.
Few suggestions for improvements:
1. Can the invoices unrelated to the current user be hidden by default?
2. Can a permission tickbox be created…1 vote -
Click & Drop API to also include product SKUs
The Click & Drop API could be significantly enhanced by including product SKUs in the order data. SKUs are essential for accurately tracking and managing inventory, as they uniquely identify each product, reducing errors and improving order reconciliation. Including SKUs would streamline inventory updates, enhance reporting and analytics, and enable seamless communication with third-party systems like ERP or CRM platforms. This addition would provide businesses with deeper insights into sales trends and product performance while ensuring faster issue resolution and more efficient operations. Adding SKUs would elevate the API’s functionality, making it an even more powerful tool for order management.
3 votes -
Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)
Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)
1 vote -
Stop Sending Tracking Numbers to eBay on Non-Tracked Postable Items
With the new update you are sending tracking numbers to eBay for non-tracked postable items such as 2nd/1st Large Letters / Letters. These orders are often only scanned on the day of delivery, so eBay is counting that as the date it was posted and subsequently recording it as a defect which effects performance standards. Due to this I have had to disconnect the eBay integration.
1 vote
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