General
438 results found
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Add claims function
I know this has been asked before, and it has been declined before - why? It would be far simpler all round if a claim could be directly started by a click beside the missing/lost/mis-delivered parcel? The current claims process is an absolute pain in the butt.
39 votes -
Return 7 day sales graph to click and drop interface
Add back in the 7 day sales graph. It was a very useful tool to monitor daily/weekly sales across multiple platforms.
7 votesThank you for your feedback.
A new and improved version of the sales graph will be released to Click & Drop users in the near future.
Keep an eye out for a 'Dashboard' menu option appearing on your account, this new page should give you a more in depth overview of your sales performance.
Kind regards,
Click & Drop Team
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Allow WooCommerce Customer Order Status to Sync.
Please allow custom order statuses to sync to click & drop, not just "Processing" orders.
Lot's of WooCommerce users use custom order statuses to manage orders, having only the "Processing" orders sync, leaves us to manually enter a large chunk of orders.
An extra field in the settings page where you can write the slug of the extra order statuses would fix the issue, and allow us to continue using Click & Drop.
7 votes -
Bug report: Unable to legally buy postage to the USA for parcels worth more than £593 ($800)
There is a critical bug in the new system for buying PDDP to the USA through click & drop. When declaring a package value of more than £593, the form errors out and fails to submit. The only way to buy postage for a package worth more than this value would be to falsely declare a lower value, which would be fraudulent.
£593 is roughly $800, so I presume this bug is related to the threshold for the previous duty-free limit.
8 votes -
Add DDP for Large Letters to the USA
Add Large Letters with DDP for the USA please.
80% of my orders are Large Letters to the USA and today I had to send them as Parcels which has increased my shipping costs hugely.7 votes -
Get C&D working with Safari on earlier Macs again...
Until last week, C&D was working perfectly fine for eight years on our MacBook Air despatch computers with Safari and then an update from Royal Mail killed it. Royal Mail tech support advice is to buy newer laptops, which for a small business isn't going to happen. Developers should just do their jobs and make sure changes are backward compatible.
6 votes -
Do not hold Tracked 48 parcels for 24 hours before scanning
As well as Royal Mail and Parcelforce parcels not being scanned at point of collection like other carriers manage to do, we also have the problem that all our Tracked 48 parcels are not scanned when they are received at our local hub. We are reliably informed that their standard practice is that because they are Tracked 48, they are left for 24 hours before being processed and scanned for the very first time. This means that our customers still get the "We're expecting it" message for at least 24 hours since it has been in the possession of Royal…
5 votes -
Get the manifest button back & rid of the unnecessary stuff on the new Home screen
Need a Home screen / Dashboard menu asap to turn off all the rubbish that is now showing - You've hidden the only important button which is manifest.
We don't need irrelevant notifications from 6 months ago.. we've used CnD long enough to know what resources are where, so having them onscreen is just a pain - I'd prefer Order status, User name, system status, then just the manifest button & the rest blank unless there is an urgent notification for today. If you have to fill screen, just put back the 7 day view - it's harmless.2 votes -
Issue VAT receipts with email confirmation when not having an account
Provide VAT receipts in confirmation / label email
4 votes -
Allow booking of collections (not 'returns') via Click and Drop
As a business we have a requirement to ship WFH equipment to our staff across the UK, and also to collect equipment back from leavers/retrieve faulty items. Click and Drop allows us to ship from our offices but we can only book collections via pay-as-you-go on Royal Mail, which is not suitable for us. We need to be able to book collections which attach to a monthly invoice as we could with Parcelforce.
2 votes -
automatic refund for lost tracked post
If a tracked item is shown as not received after ages. Then obviously that item either hasn't reached the destination, or it hasn't been tracked as was paid for. So the cost of postage could be automatically refunded without the customer (who has already lost a sale) can at least get their postage costs back without filling out a massive form.
12 votes -
Revert to the old system for handing tabs in Click & Drop
Please revert back to the old system or at least give us the option of having tabs remain open or not when an order is clicked, for example, to amend postage details etc.
These tabs never used to stay open when simply amending postage details for an order.
Now you've created work for us by having to click to close tabs when there gets to be too many open for the browser to handle. This can happen 2-3 times per day in my case. More work for no gain.
This is especially egregious since it worked perfectly beforehand.
2 votes -
BUG: Cannot make payment
After cancelling a payment that it seems did not cancel properly, I cannot make any payment at all for which I assume is related to the previous payment not cancelling properly and am just shown the following error for 3 days:
An unexpected error occurred. Please wait a few moments and try again.4 votes -
I'm getting regular 'unexpected problem' errors
I'm ending up with a lot of "Sorry, an unexpected problem occurred." when I try to print labels, or when the purchase is completed. They started to become regular occurance since the last update.
7 votes -
validate country in address
There are problems with customers in the Channel Islands who still use the United Kingdom in their address for orders imported from eBay/Amazon marketplaces
When imported into C&D the country then appears as "United Kingdom Excluding Channel Islands" and does not display all of the correct delivery options. For example there are no delivery options for Parcelforce where orders are over 2KG.
The country should be "United Kingdom - Guernsey" or "United Kingdom - Jersey". There is no warning or error message from C&D.
The addresses correctly state Guernsey or Jersey and they have the correct postcode. C&D should be…
3 votes -
new address book interface
As a neuro diverse person, i find change very hard. So to be faced with a new interface for adding and changing addresses in the address book without being warned was difficult.
A note on the login page (where you say new features are coming but not that this had been done) would have been very useful.
Or perhaps you should have had it as Beta, like other pages, so we can choose to go back if we wish.
I decided to really check it out before saying i didn't like it, i like to be fair.
At the moment…
2 votesThank you very much for your feedback.
An update will be made to the address book page so that the ''Add new address'' button is returned to the sticky header. This page will be updated once the change is live.
Regarding the reference being clickable: this is no longer a link due to accessibility adjustments, but you can still edit the entries by simply clicking anywhere else inside that row. So you do not necessarily have to click on the three dot menu, but you could click inside the Customer address, Shipping address or Billing address columns instead and this will open a tab to edit the address book entry. Hopefully this will make editing your address book entries a bit easier!
Kind regards,
Click & Drop Team
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Please reinstate the daily chart of the last 7 days of order to the homepage
The recent UI homepage update has removed a very useful UI feature, the the last 7 days of orders shown in a bar chart with the accumulated total of orders over the last 7 days.
This was a very helpful feature to see imported orders over the last 7 day period at a glance and now there seems to be no way to see this data at a glance without manually going through dispatched and manifested orders in a table format to accumulate the totals.
Having this as an option or reinstating it on the homepage would be hugely helpful…
2 votes -
A lot of label print error
I get a lot of errors with "Sorry, an unexpected problem occurred." when trying to print labels.
3 votes -
Provide an option to make the "Order reference" a required field
Would it be possible, please, to give the option to set the "Order reference" field as required so it cannot be left blank? This would mean that all shipments can be referenced to their corresponding delivery note, pick list, or whatever other internal reference a company uses to identify shipments sent using Click & Drop. As a bonus, you could add an editable description so that the user can add what that reference is in brackets - i.e. "Order reference (delivery note)".
3 votes -
Add Large Letters for USA
Now we can only send orders to the USA as Small Parcels!
This is costly, wastes excessive packaging for small items and not at all Eco Friendly. Not business friendly.
It's unbelievable that it's an option for over the counter customers but not for OBA customers3 votes
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