Search Facility for Shipped order
When buyer says they have not received their order, it is long windy finding the order, Could we have a search facility where we can type in post code and search for shipped order in order to retrieve the tracking number
John L commented
I can't believe I have to set up a filter to search through all the orders to find a despatch. What's wrong with a simple search box?
if you select orders, and on the top title banner, next to the word status click into the funnel at the side of status and filter by manifested. Then in the postcode area of the same title banner, click into the funnel at the side of postcode and enter the postcode of the item you are sending and this will then show that order.
Click and Drop Support
Support can you show me how to search for a manifested order, example i'm looking for NW6 6JH posted last week
Hello support, i mean searching for a manifested order. it is impossible,
Within Click and drop you can personalise you columns to allow you to pull through the fields you want to see and also include the tracking number which if clicked will open up the track and trace on www.royalmail.com with a single click and you will see the latest status of that item. The help link below explains how to do this.
On the order section within Click and Drop you can filter on any field by clicking into the funnel section next to the relevant field such as postcode, enter the postcode you are searching for and apply, and then you will only see the orders relating to that postcode.
I hope this gives you what you need to make searching and identifying the tracking status easier.