Better integration with SHOPIFY when it comes to DIGITAL PRODUCTS
Standard procedure within Shopify is for an order that contains a digital product to be automatically marked as either 'fulfilled' or 'partially fulfilled' (if there are physical products that need to be shipped also within the order).
However - if a an order is marked on Shopify as 'partially fulfilled' then Click & Drop won't import the order. So we've had to turn off the automatic changing of status in Shopify, to make the process manual. This really needs to be sorted out asap.
This causes 2 additional problems:
When the order is marked as dispatched, customers get sent an email saying 'your shipment includes......' and it includes the digital product as being sent in the shipment, which of course it is not - because it is digital.
Normally C&D will add up the total weight of an order automatically. However, if a digital product is included in the order - it will not do this, one assumes that is because it is confused as there is no weight attributed to the digital product. This leaves us to manually add it up.
Any help would be much appreciated!
This is still a problem, and neither Royal Mail nor Shopify seems to have a solution. Any ideas where to turn?
Over a year later, this is still an issue.
Click Drop doesn't actually integrate properly as a "fulfilment" service. Instead, it appears to intercept every "unfulfilled" order, regardless of the line items contained, and then saves all data for fulfilment.
This means that the packing information in Click Drop is wrong (you obviously can't pack digital items and it may also include items assigned to another fulfilment service). Also "partially fulfilled" orders are completely ignored, even though they may contain items for ClickDrop (only "Unfulfilled" orders are processed).
The current approach of this app appears to be wrong, it doesn't respect Shopify's fulfilment rules for individual line items. It should actually check all open orders and then examine line items to find and fulfil only those assigned to Click Drop.