can we have a status change on each item when it has been delivered
If every parcel could show a delivered / not yet delivered status it would make life so much easier. If they showed as delivered on e bay / amazon as well it would be perfect. Royal mail could automatically process a claim for undelivered and customers would no longer be able to say that goods had not arrived when they had.
Peter Reynolds commented
I think it would be great if the status in the right hand column on Click and Drop would change from "Despatched" to "Delivered" as soon as Royal Mail's systems have that information. It would give us so much more confidence in Royal Mail. At the moment, without checking the tracking, we just don't know.
I was using an external company who were able to do this - but they stopped as Royal Mail no loger supplied the details...
Please clearly mark up items once delivered - and also show when a card has been left for a customer who is out - we get a number of returned items every month when our clients don't see the card and they think we've not sent - then the item is returned to us and we have to reship - paying for post again..... If we knew the status we could inform our customers and let them arrange deliver or collection even without the missing card!
I do not understand why this is not possible
On Ebay orders the information is collected and shows the status of the item.
You would be able to see items that had been delivered, not that important if you have not had notification of a claim.
What is important, is the need to see if a customer order is being held for collection and has not been picked up. We could then contact the customer to let them know, rather than have the item returned.