Product weights multiplying to give wrong postage weight.
Our products weigh approx 2g. Our envelopes weigh approx 20g. So when we send sku12345 the total weight is 20g. When another order is place for sku12345 (quantity x8) the weight is applied as 160g. However, the actual weight is 36g as we are only using the one envelope. So we have to watch for this and manually adjust the weight. Pest!
It would be good if we could turn off the product part of Click and Drop. This would save us time and effort and error.
Andrew / Luke (Just Wizarding) commented
+1 for this feature, we have orders mostly in the 2's & 3's but the packaging weight gets multiplied, an item that weighs 130g as 1 item gets set to 260g in click and drop if there are x2 of the same item whereas the actual weight would only be 190g meaning that we cannot use the automation service as we have to manually alter each order to reflect correct weight :( if we could have a packaging section where we could fill out a package type name and its weight and assign it to a product in the library any products matching the same packaging should only pull the package weight through once making it MUCH quicker to use and more accurate!
Totally agree this needs to be fixed
Exactly same problem :/ Our packaging is heavier than the product we sell. When we get 2 orders. The weight is nearly 4x the actual weight of 2 products plus packaging. This is why click and drop is so much of a time waster. Because every day it does the weight wrong and has to be recorrected
In C&D when have set up products with weight including packaging,
eg. 70g LL,
but if customer orders quantity 2, the weight of two items might be still under 100g
eg. 90g and not 140g as shown on the C&D system, because packaging hasn’t changed.
So would like to see an solution for this in C&D.
i) An option for adding a) weight of items and b) weight of packaging separately,
ii) and / or option for total weights when quantity is more than 1 ie. Quantity 2 total weight
iii) Issues may arise when using two different products with different packaging. Thats why an average weight solution after all labels have been generated, parcels packed is another solution.
Dom H commented
We have to include average postage and packing weights into the product weights, which makes for inaccurate weights on multiple item orders.
Some simple tables to add weights in a a range would improve this. So, enter the correct product weights with packing added in click and drop.
e.g. Item 1 150g + Item 2 150g + Packaging value for weight range 20g = Weight 290g
Tender Essence commented
I am curious if your bug is the same as ours:
Have a read of my breakdown of the scenario or let me know if there is something we are missing:
Thanks and speak soon,