Product weights multiplying to give wrong postage weight.
Our products weigh approx 2g. Our envelopes weigh approx 20g. So when we send sku12345 the total weight is 20g. When another order is place for sku12345 (quantity x8) the weight is applied as 160g. However, the actual weight is 36g as we are only using the one envelope. So we have to watch for this and manually adjust the weight. Pest!
It would be good if we could turn off the product part of Click and Drop. This would save us time and effort and error.
I have a more extreme version of this. Very occasionally we sell one product in a box and C&D gets the weight almost right. But since our gapfill varies in quantity, it's usually a bit off. But 90% of the time, we sell multiple different products in a box, and it adds the single product weight plus its packaging to all the others, so it's completely overstating the weight, and we have to change it every single time.
Sometimes it massively overstates the weight of a product. By kgs. I haven't worked out where the bug is, but we have pretty accurate product weights in Woocommerce. ie. they are all correct to the nearest 5g. And C&D is tampering with them massively. This also impacts our customs forms which always insert completely wrong weights and then the label fails because the total parcel weight is less than the sum of the contents, and I have to manually remove all the weights in the customs form for it to print. In my view this tampering amounts to attempted fraud because it is so predictable that it will result in inflated costs if we fail to correct it.
For similar reasons the Rules automation is completely useless. It is almost so helpful, as it could pre-fill easy fields, by matching the Woocommerce shipping service to a RM service and even parcel type. But because it assumes its weights are correct and applies them automatically, it's trying to overcharge us.
Such a shame.
What would work really well for me is if I could input my standard packaging weights (I really only use bubble mailers and two different box sizes).
Andrew / Luke (Just Wizarding) commented
+1 for this feature, we have orders mostly in the 2's & 3's but the packaging weight gets multiplied, an item that weighs 130g as 1 item gets set to 260g in click and drop if there are x2 of the same item whereas the actual weight would only be 190g meaning that we cannot use the automation service as we have to manually alter each order to reflect correct weight :( if we could have a packaging section where we could fill out a package type name and its weight and assign it to a product in the library any products matching the same packaging should only pull the package weight through once making it MUCH quicker to use and more accurate!
Totally agree this needs to be fixed
Exactly same problem :/ Our packaging is heavier than the product we sell. When we get 2 orders. The weight is nearly 4x the actual weight of 2 products plus packaging. This is why click and drop is so much of a time waster. Because every day it does the weight wrong and has to be recorrected
In C&D when have set up products with weight including packaging,
eg. 70g LL,
but if customer orders quantity 2, the weight of two items might be still under 100g
eg. 90g and not 140g as shown on the C&D system, because packaging hasn’t changed.
So would like to see an solution for this in C&D.
i) An option for adding a) weight of items and b) weight of packaging separately,
ii) and / or option for total weights when quantity is more than 1 ie. Quantity 2 total weight
iii) Issues may arise when using two different products with different packaging. Thats why an average weight solution after all labels have been generated, parcels packed is another solution.
Dom H commented
We have to include average postage and packing weights into the product weights, which makes for inaccurate weights on multiple item orders.
Some simple tables to add weights in a a range would improve this. So, enter the correct product weights with packing added in click and drop.
e.g. Item 1 150g + Item 2 150g + Packaging value for weight range 20g = Weight 290g
Tender Essence commented
I am curious if your bug is the same as ours:
Have a read of my breakdown of the scenario or let me know if there is something we are missing:
Thanks and speak soon,