Create a rule - Use 'Parcel' for all orders
We would like to have an option to set PARCEL as the only PACKAGE SIZE. Currently quite a few orders aren't being auto sorted from magento because they contain 2 or more items and click and drop needs manual confirmation of the package size from us. Is there a way to overwrite this and only have Parcel for everything we do. Many thanks.
David Chandler commented
I concur, C&D is unfit for purpose if shipping rules only work with single item orders. We dispatch 100's of small parcels daily, most having multiple qtys and items. C&D is a huge backwards step compared to OBA & PPI's. This isn't how it was sold to us. Wish we'd never gone down this route.
This was supposed to be looked at April 2018, that's 14 months ago and it's unchanged!!!!
We can't print batch labels as the system doesn't recognise more than 1 item per order to use shipping rules, massive step backwards!
Marc Skipper commented
Click N Drop does not work with more than one item in a parcel - it is not going through to the second box which applies the postage: why are royal mail selling this service which clearly does not work????
This is happening with us too, we are at test with our new website and as soon as there is more than one item in a parcel it gets stuck in manual.
we have been told that this is being looked at in 1 months time which is rubbish when we are trying to go live next week