The postage label is way too big for my small parcel
Smaller labels, less paper waste.
Thank you for your comment. We are sorry to hear that you have having issues with the labels you are printing.
There are several different label templates that can be used (please see the guide on how to set these at https://help.parcel.royalmail.com/hc/en-gb/articles/115004866953-Choosing-your-label-template- ).
Also it is possible to reduce the size of the label printed using your printer settings. You will need to refer to your printers user guide on how to do this but you can reduce the size of a label by up to 50% depending on the print quality.
Should you have any further questions, please do not hesitate to contact the Support Team at email@example.com
The Click & Drop Team
Can someone from Royal Mail please clarify whether it is ok to reduce the label size? The admin here indicates it's ok but one of the commenters suggests otherwise.
I'm looking to scale one down by about 35% but don't want to run into problems. Surely it's ok as the QR code/address should still be readable.
I have been told I am not allowed to resize the label. I received an email from Royal Mail customer service today as follows:
Thank you for your email.
You have the option of two label formats within Click & Drop which are either 6x4 inches or 1-4 labels per A4 sheet.
Unfortunately you cannot re-size the labels as this is classed as defacing the label.
Please accept my apologies for the inconvenience.
We need this solution too. I have spoken to numerous support staff at Click & Drop and without any joy. We currently use OBA but we need to transition across to C&D but we can't do this with the 6 x 4 labels as they are far too big for our packages. They are also unnecessarily large as there is a lot of excess white space. Please advise and introduce a smaller label template. Ideally A7 please.
I would like to know too - I am a limited company looking for a scaling solution to start off with a few large letters a day moving forward towards an OBA when demand requires it. I want to buy a label printer. I don't want to buy a Zebra as we all work on Mac's and I've heard it can be difficult. I would like to use Royal Mail for our postage needs and from all our sales channels - Own Website on shopify, paypal, ebay and Amazon. I don't want to buy a 6x4" label printer due to package sizes. What is the maximum you can scale down with a purchased label that includes customs info/cn22. Will a 62mm Brother QL-810, 700 or Dymo 450 accomplish this?
Hi, I have the same problem and have contact the e-mail address above (firstname.lastname@example.org) twice now and no response. I have Enquiry Reference numbers but no number to call to chase them.
Are you able to help? I just want to know what is the smallest size i can print the Click and Drop label as my Large Letter is 8.5x8.5x2.5