This new Click & Drop is terrible.
This new site is awful - the old online postage site was perfectly good. There does not appear to be an address book and as other users have stated there is now means to import old address books.
The print format seems to default to one style (small label in the corner of an entire A4 page) with no options for other formats. If there are ways to change the format, this is further evidence of how difficult the site is to use. As a personal customer I neither require nor want daily postage data, harmonization codes or order numbers. I just want to buy and print postage in a format of my choosing - just like we used to!
This whole website is cumbersome and difficult to use. Even finding how to leave this feedback was difficult enough in itself. I'm all for improvement and progress but this is a huge retrograde step. Please get this website up to the functionality of the old one, as a minimum.
Thank you for you comments. We are sorry to hear that you are having issues using Click & Drop.
We have been taking on board comments from users, both occasional and business, and have been addressing some of the usability issues that have been raised. As a result we have updated the help documentation at https://help.parcel.royalmail.com/hc/en-gb and on th eite itself (shortcuts to some of the main features of the site is shown on first log on, or by clicking the “Get started” tab on the right of the dashboard just below the icons).
To address the points you have raised:
- an Address Book is available in Click & Drop and a guide on how to access this and how to import your Online Postage address book can be found at https://help.parcel.royalmail.com/hc/en-gb/articles/115001848454-Importing-OLP-address-book-into-Click-Drop . We realise that the process for doing this is not ideal, and we are working on a dedicated Address Book Import feature.
- there are multiple label formats that are available to use and a guide on how to set these up can be found at https://help.parcel.royalmail.com/hc/en-gb/articles/115004866953-Choosing-your-label-template-
- added functionality will be released to the site very shortly, such as printing labels in a landscape orientation for DL envelopes, that will ensure Click & Drop has the same features as Online Postage
Again, we are sorry to hear of the issues that you have been having since starting to use Click & Drop, but please be assured that we are working with our customers to constantly improve the site and make it as user friendly as possible.
Should you have any further queries please do not hesitate to contact the Support Team at firstname.lastname@example.org
The Click & Drop Team
Click and drop has no send button to start, you are banging on about create a label, I want to get the wright in size in & address to get a price, Myhermes is a disputable company has disputable personnel but there web site is ok not rocket science to look further than the end of your nose when spending millions on a new web site, don’t tell me it’s my fault I can’t find what I want, it should be on a plate !!!!
The new click and drop website is atrocious. It is slow and cumbersome and totally counter productive
It is slow to activate key strokes, slow to load pages, inefficient and not flowing in design. I take it the person that designed it doesn't use click and drop website otherwise they would have known this new design is extremely poor quality in comparison to the old version and totally ineficient.
Full of unnecesary drawings on each page which are messy and distracting also cause page lag. Remove them, it's a website for adults to buy postage not a nursery school story book. 'Ocams Razor... less is more'
I could print off 6 labels on the old version click and drop in a matter of minutes - this new site is taking me 2 to 3 times as long because of having to wait for keystrokes to kick in and pages to load.
I suggest you go back to the designer and ask for a refund. Revert back to the previous version until you find a designer that can produce an efficient fast pace simple and effective design. Until then remove this awful beta version asap and don't trial another until it is fully functional
In the meantime I would appreciate a link to the previous old version so I don't have to waste any more valuable time fighting with this awful new one.
I hate the new click and drop format. Why change it? Don’t fix if it ain’t broken.
I am unable to receive any labels, it just sends me a square QR code in an email that I have to take to my local Depot for them to print the label.
Plus no address book like another reviewer mentioned.
BRING BACK THE OLD FORMAT.
how on earth do I print my labels with this new awful system?! ive paid and I can see the order but no label generated. BRING BACK THE OLD STYLE PLEASE!