Rectify Averaging Weights BIG FLAW IN CLICK & DROP
I’ve just realized that i’ve been getting charged more for my items dispatched due to Click & Drops redicoulus averaging weight system this is a big issue if you do not keep an eye on it i’ve lost over £3886 over 4 months due to this issue and are now haveing my looked at and adjusted due the stupid click & Drop averaging weights, I used to use zen stores as a dispatch software and had no issues with averaging weights and being over charged so why can’t Click & Drop do this, I’ll explain below what the issue and this is an example only;
You apply postage for 50x Large Letters CRL @ 100grams weight each.
You then apply postage for 1x Large Letter CRL @ 250grams weight.
Now you manifest and click & Drop batches the 100grams Large Letters with the 250grams Large Letters and averages the weight for all Large Letters to 103grams each and sends this off to OBA for invoicing. So where I’m suppose to pay £0.80p per 100gram Large Letter I’m now paying £1.10 per 100gram large letter I’ve spoken to Click and Drop and I was advised it all works out the same and then when I calculated it with the advisor she was shocked 😳 of the amount of difference in price this really needs to be rectified and weights should be batched together they must be kept separate if you send 50 Large Letters @ 100grams then you should only be charged for that and if you send 1 Large Letter @ 250grams you should only charge for that not batch both together and average for all items which increases prices and in a way your defrauding customers this is such a flaw which needs to be looked at and rectified immediately, I’m currently getting leagal advice because I have been defrauded from my hard earnt money Royal Mail rectify this before you have problems.
thank you for the feedback, however Click & Drop is working to the product specifications you have ordered. Click & Drop is designed around the rules of accessing the postage products you are ordering and will calculate the average weight for average weight products such as the RM 24/48 product range for example CRL and send data to OBA for weight band products in the appropriate weight band for example STL.
If you want to be billed separately for different weight bands, then the product you need to order is STL / BPL.
Click & Drop Support
Anonymous mouse commented
They won't fix this as it makes them money. The saving grace I have is sending items over 2Kg through the post. A 500g parcel and a 2.5KG parcel average at 1.5Kg so probably end up paying. It just saves me a trip to a pharmacy or convience shop to drop off a parcel for a courier.
Hi, I have encountered the same issue. If someone bought 2 items, I manually change the weight of the order of the 2 seperate SKUs to 2 x the items, next time round, the Click and Drop will automatically generate 2x the items as the weight of 1 unit....
We still in same problem and can not understand WHY this wasn't sorted out by now???
Hope somebody from click and drop support will come with more informations on how this shoul work
The feature request that asks to allows a user to check the manifest before submitting it https://clickanddrop.uservoice.com/forums/399930-general/suggestions/31734925-allow-me-to-double-check-my-orders-before-manifest is all the more important.
If we have mistakenly assumed that our average will be calculated as 100g or less but Click & Drop has calculated it as 101g then we should know this BEFORE a manifest is created. As you say we would then have the opportunity to go back and find the one item that has pushed the total through to 100g average and apply STL/BPL to that item to avoid being overcharged.
There really should be a checkout procedure, where a manifest summary is created before the manifest is generated. Just like when ordering with any e-commerce site you are given an order summary before clicking the final confirm order button.
If Click and Drop is connecting via the Royal Mail shipping API to the SAP database then please submit a request to the API developers to add a 2 step manifest option, so a manifest is generated for checking and it can be conformed or rejected so that an order can be modified.
Jane Kaur commented
I have the same issue and click & Drop do not understand that any large letter sent out at 100gram average weight will be charged at 0.80p now if you send a large letter at 250g you are charged £1.10 so when you manifest click & Drop average those together to 101 grams etc and your now charged £1.10 each for both items and in reality you should only be charged £0.80 for 100g and £1.10 for 250g totaling to £1.90 and not £2.20, I’m surprised such a big company are making mistakes like this please please please fix this.
The only way to stop this is to manifest different weights separately but this is more time consuming and defies the point of click and drop FIX THIS