Elaborate on where the drop-off points are - lack of information
Be clear about where click & drop parcels can be dropped off. You say 11,500 post office branches - but apparently not the one nearest to me. The manager there had no idea at all about where I should take my parcel. That is very poor service. I'm left with a parcel, having paid for a 24 service (which is not happening now, I imagine) and no idea where to take it. I could set off on the rounds of other post offices, but are they able to take the parcel? - I have no idea.
we’re sorry you had problems handing your item at your local Post Office, Click & Drop items should be accepted at every Post Office location with the exception of the new Royal Mail Tracked service which currently can only be accepted at a Royal Mail Customer Service Point.
If you let us know the details of your local branch we can raise this with our Post Office partners.
Click & Drop Support