Details click and drop is giving ebay for tracking is not correct or usable
We have watched out postal ratings drop since changing to click and drop and only now is it showing its effects which is really disappointing as a business, i messaged a few of the buyers who had rated us so low on the postage and 8 of the 10 came back saying that the tracking details supplied by ebay to check the staus/tracking is just a random number.
Ive checked this myself at the click and drop side they are indeed correct, the tracking details i find in the click and drop hub do not match the tracking details you give to ebay and what ebay supply to my customers.
Please reference this postage as an example
08/03/2018 Matthew Brooks Batch Number B1146 Tracking number 32040265300002648126B
Tracking number input to ebays system: 320402653000026393923
As you can see no similarity in the later part.
I can see a similar problem below but no response to it
Totally agree...have had x20 ebay buyers and tracking NOS shows nothing...what do i say to our customers