I would like to see the cost of the postage before I commit to apply postage
We have no idea how much the parcel will cost. I would like an alert for each postal amount before I commit to applying the post especially for international mail
I have just registered for click and drop. I have spent a good amount of time trying to understand how much postage I have to pay for an usually shaped item. I am really stressed out by the process which is not clear at all! I am hoping to send items that are not all uniform in size and shape on a regular basis. Click and drop seemed like a good option but I am now wondering if it is more trouble than it is worth.
i concur with the others, i've just had to blind send an international track and trace to Kazakhstan but don't know how much it is so i've had to google and charge what i think to the customer, not great as i don't know if i've lost out, and cant check once its been manifested as it doesn't split individually from other orders.. so frustrating as it has been like this for a few years (since april 2018 on this post) and it takes up valuable time researching. Come on RM this should be a given requirement on the platform. PLEASE Help.
There is a simple solution to this. Any discounts should be applied on the monthly bill depending on the volume you sent this way the prices will be rigid when creating the labels on click and drop.
Neil Hudson commented
Can you hurry up & sort this please ? How long do we have to wait as you've known about this for a long time now.....!
Karla Jordan commented
This! I can do this in OBA. I'm not sure of the legality of making me commit to something that I don't know the price of! BPL/BPR/OLA/OTC items are not averaged, so there's no reason to not show the price on each order. Even for averaged items, you should show the max price. it is currently IMPOSSIBLE to know whether the correct shipping rule has been applied until after you manifest.
I need this too, it makes me shop elsewhere first.
Neil Hudson commented
I totally agree. Just booked in a special pre-9.00am delivery. After entering the weight & choosing the special delivery option, at the bottom of the page were additional options for the recipient such as a text for them or email - are these for free ? No idea because you only find out at the end when you get the manifest & then it's too late - you're already committed & bound to the price given ! This is just so basic & yes it was shown earlier on the previous OBA. The pricing should be shown when entering in the weights. Wake up & do something about this RM !!
The prices are displayed in OBA system, so no reason at all why it can't be on click and drop. In fact, I would be surprised if not showing prices is even legal.
Can you imagine another supplier where you spend £80K a year, not showing their prices.
Still nothing on this. I know batch orders get discounts, but at least show the base price.
At worst all it can do is show you the most you'll pay. Surely better than blindly buying.
Interesting the comment about not going ahead for technical reasons.
They can show the postage price elsewhere on RM websites.
Surely it's just a series of pre-defined values?
If it's this size, this weight it costs £x using Service X
This is still on the request but doesn't get anywhere they DON'T WANT TO DO IT!!
It can be done .. people would be happy with an indication on pre discount prices thats one excuse they give...
It would help users reduce their postage costs, as you can easily select the wrong service, only one click can cost you £20 extra...
Then you use the premium telephone contact to get it changed or refunded that takes time ...alot of time.
When this system is supposed to save time and money....
Excuses they use... cant be done.....
But there are postage rate searches... and xl spreadsheets etc... so the info is there
dosent show discounted postage rates, I don't have huge amounts of discount as I don't have huge amount of post, but the mistakes cost me alot in time or money
Indeed the cost should be displayed beforehand. I am rather annoyed that despite shipping hundreds of parcels/month through C&D (business account), some of the prices through C&D remain more expensive than when buying through the RM website as a consumer.
The idea of having a business account with you is to save money, due to the volume of orders we put through your system - not to pay more!
Had a conversation with support this week and was told they could not offer this facility due to technical reasons....well if that's true some other questions need to be asked..
I had exactly the same problem with the Fedex platform for years and that was a nightmare because if you missed the delivery address was in the Isle of Wight, the price went from £5 to £18 which you only found out on the monthly bill...
Chris D commented
Show the price of shipments in click and drop.
When I make a shipment I should be able to see the cost of each service. I should also be able to click on a shipment in my overview and see how much that order costs.
eBay seller commented
click and drop phone support said this feature would NEVER be added to click and drop. for those saying to log into another account and process a dummy order just to get a price? Hmmm sure OK that's makes perfect sense.
Use OBA instead to login gives you what you want, then process in C&D, simple.
customised individual item postage cost on manifest separate page
Agree, lease show pre discounted price
Andrew / Luke (Just Wizarding) commented
Also would like this!
Please show prices in the listing not just on end manifest when applying postage -so an informed decision can be made on which service to use.
I understand that the cost of batch discounts can only be calculated after a bath has been manifested but to see the BASIC PRE-DISCOUNT COST of a service is a no-brainer.
Instead, I have to load up a web page and scroll through god knows how many pages, click a button which then downloads an XL spread sheet, which in turn warns me that 'macros are enabled' I think click a button a pop up appears asking me what I want to do at which point I give up.
How is that in anyway helpful or user friendly?