Give your staff (some of them) more customer training.
I am classed as disabled not stupid, but the girl behind the counter this morning obviously didn't know the difference. They way she spoke to me, you'd have thought i was a moron. Ive paid on click and drop but my printer wasn't working so i took it in to my local po but she made out that she had no idea what i was talking about. My po is in Knott End On Sea, Lancashire. She needs educating on Royal Mail services and customer service.
We are very sorry indeed to hear of this, and we will ensure your complaint about the post office is passed over to the customer complaints department. We hope this experience will not dissuade you from using Click & Drop in the future.