Get the weight right. Please! this costs us money and time to correct
Product weights can be uploaded to click and drop. But not packaging weights!! So there is no way to get the right complete weight. A customer might order 1 or 10 products, but the packaging is not multiplied by the same amount.
Allow us to set some packaging products/weights. Try going to a post office with a parcel having incorrect weight and getting it past the old dears on the desk!
It's incredibly frustrating. Royal Mail are trying to get everyone to move across to Click and Drop from OBA but it's too time consuming to go into each order to apply the actual postage to allow for the packaging. Please find a solution to this Royal Mail!