Remove postage cost from total order value on Custom Declaration label
I just noticed with the latest Click&Drop update, the postage cost paid by the customer gets added to the total order value on the Customs Declaration label.
I don't think that's correct, if the customer has to pay import fees these should be applied only to the value of the items purchased.
@shoesforkids. if you hand write your CN22 putting in a total without shipping, be aware that the electronic information submitted will include postage, and the customs officials in the receiving country may well raise an eyebrow when they see a discrepancy in the total value. Russia, for example, are already live with electronic customs.
I've moved over to DHL for international mail because of the difficulties shipping internationally with RM on C&D. The CN22's for DHL do not have the postage included. It is only on CN23's that you put postage, insurance and freightcosts.
Agree..... crazy that the postage is added to the value of the goods as makes a massive impact on the final figure when shipping to Russia and Australia for example! I have been manually amending them. Do not have the time to hand write them all!!
Come on Royal Mail sort this out!!
Rich Mellor commented
It seems to vary according to the destination country - some insist that the customs duty etc is based on the total price paid including shipping - others only stick to the value of the goods.
This is appalling and I'm really cross about it because it means our customers are getting charged on the part of the sale that is for P&P, over and above the goods themselves. This is wrong, please sort it out as a matter of urgency. Thank you.
Just to add to my previous comment, I read in the Royal Mail services guide today that CN22's should have the value of the product only, and CN23's should have the value of the product plus postage plus insurance.
For items arriving in the UK, you pay Customs Duty on the price of the goods, the cost of shipping, and the cost of insurance. You then pay VAT on everything, including the Duty.
I don't know about other countries, but imagine it would be the same.
I'm not sure if CN22's are somehow exempt from including postage and insurance costs due to the low £270 limit.
Anne Tagg commented
I am told by Click and Drop we cannot use any part of the automated CN22. After all the time and cost spent working towards importing orders to populate all fields in the CN22, Click and Drop have caused this problem and are telling us we cannot alter the figure - we have to manually fill out CN22s! It needs sorting immediately as we cannot afford to spend the time manually filling out hundreds of CN22s. The silence from Royal Mail regarding this issue is deafening.....
That doesn't sound right I must admit. If you're referring to CN22, then total value is just items, see note 7:
CN23 have a separate field for postage paid, see note 9:
Let hope it'll be sorted by the time HS code & country of origin are implemented for pre-advice data, so less than 3 months now...