Barcode number printed on Manifest
My local post office are saying they are having a hard time with my click and drop manifests now they have to scan them in. I'm printing the manifests in A4 and the barcode won't scan. There isn't a number underneath the barcode so they can't manually put it into the system.
Hi and thank you all for your suggestions.
Our barcodes are clearly readable when printed on good quality paper or labels.
If there are issues with your labels being scanned in at the Post Office, we urge you to contact Royal Mail customer services who will be able to pursue this issue further. Unfortunately, this website is for suggestions relating to the Click & Drop website only.
John Hemming-Clark commented
I can solve this for you.
The barcode on the sales order summary is so tight in the top right hand corner that it you print the A4 sheet in a normal or default mode your printer may not print the end of the barcode. You will know if this is the case if the boxes on the summary don't have their right hand side printed.
If you print setting the scale to "fit to page" then the barcode will print in its entirety and the boxes on the sheet will be complete. Try it! It worked with me and I was having the same problem.
I managed to fix the problem by printing out larger copies of the barcodes in addition to the regular paperwork. They scanned first time. I've shared this with my account manager and others and I reckon this could be fixed fairly quickly...
I have the same problem - just won't scan.
have no problems printing barcodes for any other courier or even the labels themselves - just the manifests. someone needs to change the barcode format on the manifests so they print more clearly...
same here, barcode scans (or beeps) but nothing comes up on their screen. they have to type it in every time
Adam Turner commented
Same here, my inkjet printer cant print a clean barcode and it won't scan in the post office
Graham Wharton commented
If it helps, the Barcode number is
<Account Number><PLN Number>C&D<7 Digit Manifest No. without any letters>
OBA Acct Number : 1234567890
PLN Number : 0987654321
manifest Number : M1234
Then the barcode would be
Its only really the last 4 digits that will change on a daily basis, so you could prepare a little card with the number on it with **** as the last 4 digits, then get the PO to use that with the **** replaced with the manifest no.
Hope this helps.