Help! CN22s with imported orders are including shipping costs in the total goods column.
There is a glitch that Royal Mail Click and Drop IT are aware of. The CN22s are suddenly including shipping costs in the total goods box for orders correctly imported by .csv file. It was reported last week (w/e 12/10/18) and I have chased it but 3-4 working days later it still has not been rectified. We were urged to spend huge amounts of time and money ensuring we were compliant with Royal Mail regulations for printing out CN22s via Click and Drop. We are now told we cannot use any part of the CN22s until fixed. We have to manually complete them. This is simply outrageous. We feel undervalued as a customer. PLEASE give us an estimate for when this glitch, that Royal Mail themselves caused, will be fixed. It is costing us even more time and money. Thank you.
Hi, thanks for your suggestion.
The ‘value’ column on your customs forms is the total value of the shipment, so this is the combined cost of the product and the shipping service used.