Scrap the premium rate phone number for technical support
Please scrap the premium rate phone number for click and drop support.
Thank you all for your suggestions. We have replaced our 08 numbers with 03 ones. For our updated contact details, please see this guide: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
Anon commented · August 21, 2019 12:18
0345 774 0740 is the business number non premium - This is incorrect. This is the General public number. See below:
Royal Mail Customer Service
0345 774 0740
Royal Mail Business Customer Service
0845 795 0950
0345 774 0740 is the business number non premium
Just replace the 08 of the number with 03, works and is free from most mobiles.
Tato Barreno Gonzalez commented
There are two phone numbers. Use the non-business one.
CAROL WEAVER commented
Yes, this is shocking when it is needed because of the poorness of the system.
totally agree. Makes you wonder if you really are on hold as every second is a 'kerching!'
Patrick Willis commented
Completely agree! more people need to vote for this!!
I didn't realise it was a premium rate as those are included in our land line phone. But I accidently clicked the number on my mobile yesterday, rang off straight away and got charged 59p for a 3 second call.
DISCUSTING Royal Mail.
why should anyone pay a premium rate for help from a provider when they receive our business, i wish i could charge for this type of service when someone needs help.
robert welstead commented
I agree. I am fed up having to ring them every few days, to try and get Gray mailing bags. I keep ordering but never receive any. So I keep phoning, to be told they will look into it. I phone again and get told they will pass me onto the appropriate department and wait and wait, and the cost go's up, then if I do get to speak to some one ( half to time I get cut of after a few minutes so have to stare all over again), the problem is not solved and still no bag's. It would almost be acceptable if there was some one to talk to, but paying to listen to Vivaldi for ages instead of getting on with work is unacceptable.