Click & Drop Desktop - only 50 orders can be imported at a time - why?
Installed C&D Desktop last night. Logged on this morning, 99 orders to print out. File is uploaded to Desktop, nothing happens. I have a look in the "Errors" folder to find you can only upload csv files with 50 rows in.
I never had this problem with Dropbox - and it's a bit worrying if your system can't handle more than 50 orders at once (we'll have 400+ per day in the few weeks leading up to Christmas)
Back to Dropbox I go until this gets fixed.
Nick H commented
this gets more and more ridiculous, the documentation mentions 50 labels but if you are sending order line level detail, to generate a pick sheet, you could have multiple records per label.
i did the work to paginate it into 50 orders, but it still failed as the orders had multiple order lines so it tipped the spreadsheet over 50 records.
if you want to paginate the data then i am pretty sure you would need to keep orders contiguous within the same spreadsheet, that is an extra degree of programming complexity to achieve that.
if we were doing this one a dial-up modem then i could understand 50 records maybe, but the limit is ridiculous
Nick H commented
cant believe how ridiculous a limit 50 is
why is this marked as completed -it suggests the issue is fixed when it absolutely isnt
do we know what the actual limit is with dropbox?
Lee P commented
Just tried it again - still the 50 limit. Can this be fixed before we're forced on to this system when you retire Dropbox in July?
Alison C commented
Yes, this - we were forced over from NetDespatch and it is VERY annoying/time consuming (We are >£100k spend customer who is actively shopping around because of the hassle of being moved)
Arron L commented
Second the above after being moved from Netdispatch having to break down order files into segments of 50 is overly laborious when dispatching large volumes daily.