Update and Inform you Post Office Network branches and operatives on Click&Drop
I have just had two parcels refused to be accepted at my local post office branch as they said the last post had already gone, even though my items were still in date to be posted by the end of. I have contacted customer support who advised that they should not have refused them and should have taken them even though the last post had gone from that branch. This branch have advised me previously that they can accept click&drop items provided it is still in date but this now varies depending on the day. Branches promoting click&drop need to be better informed of the services they are promoting.
The main branch i use is:
2a High Street, Royston, Barnsley, South Yorkshire
Thank you all for your suggestions. All Click & Drop mail can be taken to your local Post Office except for Tracked 24/48 services. Those must go to your nearest Royal Mail Customer Service Point.
If you encounter difficulties with a particular Post Office Branch, we would urge you to make a complaint directly to Royal Mail or the Post Office.
Agree i've had many parcels rejects from various post offices citing same and also been told "you know Royal Mail and Post Office are two completely different companies" - is that the reason your refusing to accept my parcel>?>>>>>??
Pundalik Nayak commented
Agreed. I had a parcel rejected at two different post offices. The first (Battersea Park Road) stated the parcel had to be posted at the main branch at Lavendar Hill SW11. Lavendar Hill stated that the label was invalid and recommended that I contact the seller. The parcel isn't a return item. The staff wouldn't budge from the programmed response - 'contact seller'.