A better process for refunds need to be put in place - Business Customers
Business refunds for labels please, this is nuts. We spend tens of thousands a year with RM and they only implement a postage label refund for personal customers?
We have ah an item sent back to find out there is nothing wrong with the address and we cannot apply for a refund as we are a business customer. So we lose the postage and have to pay again. Or go through the agony of a form and having to post it for 0.60p
Hi and thanks for your suggestion. Unfortunately, OBA payments are not handled or processed by Click & Drop itself. We would advise you to contact the OBA team who will be able to advise of the process of applying for a refund.