Self serve machines should be able to process proof of postage for click & drop
It is ridiculous that, when using Click & Drop services, you still have to queue in the post office for a proof of purchase. If I'm having to queue anyway, I may as well just use the counter services in the first place. It would save a lot of time and resources if the self serve machines in the Post Offices could scan the QR code printed on the postage label and print a proof of purchase. Please forward this suggestion to the relevant department (if this isn't it) as a lot of suggestions on here seem to be closed as they "aren't relevant to the Click & Drop website"... we're giving you the info to make this service better, please act on it.
Hi and thanks for your suggestion, unfortunately, the Post Office is a separate company, so we would urge you to contact them, or to put your complaint to Royal Mail customer services, as they will be the right people to help you. This UserVoice page is only for the Click & Drop website itself.