You need to train your staff at Holmfirth delivery office re Click and Drop because they had no idea what to do with it.
Staff at Holmfirth delivery office had no idea what to do with a parcel I gave them for Click and Drop delivery. They did not give me a certificate of posting so I'm now concerned that if there is a problem I won't be able to make a compensation claim. Very worrying. Really starting to lose faith in the service at Royal Mail